Nursing professional with over six years of experience in direct patient care in step down and ICU setting Sound knowledge in documenting and implementing policies and procedures Ability to lead and mentor individuals Solid business experience in telecom, logistics, and supply chain Strong communication and organizational skills Thorough understanding and use of current computer programs and systems
Family Nurse Practitioner, 10/2013 to Current Triangle Family Care – Cary, NC
Family Nurse Practitioner Provide direct and comprehensive primary, preventive and therapeutic medical care to individuals across the lifespan Perform examinations, diagnoses, recommendations and/or treatment of family practice patients Order, interpret, and evaluate diagnostic tests to identify and assess patient's clinical problems and health care needs Evaluate and treat acute and chronic health conditions Prescribe or recommend drugs or other forms of treatment such as physical therapy, inhalation therapy, or related therapeutic procedures Provide patient education and support for managing chronic health problems and lifestyle changes Work independently and as part of a team with other medical disciplines Demonstrate knowledge and skills required to provide care appropriate to the population served Perform minor procedures such as suturing, punch biopsy, shave biopsy, wart/ cyst removal.
Registered Nurse, 09/2008 to 01/2014 Duke University Medical Center – Durham, NC
Neurology, neuro-oncology, and neurosurgery experience Experience with epilepsy, trauma, and spine patients Plan, provide, supervise and document professional nursing care utilizing the nursing process for patients in accordance with physician orders and established policies and procedures Assist with neurosurgical bedside procedures Use professional nursing judgment to individualize the plan of care based on assessment of the patient's baseline needs and response to care Delegate tasks and supervise the activities of other licensed and unlicensed care providers Assist other nursing personnel in the delivery of nursing care and act as team leader or charge nurse for a group of patients or an entire unit as assigned Monitor and initiate corrective action to maintain the environment of care including equipment and material resources Participate in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings Participate in various committees to improve patient satisfaction and attain unit specific goals Participate in the identification of clinical or operational performance improvement opportunities and in performance improvement activities.
Database Analyst - Intermodal, 08/1997 to 05/2002 Canadian National Railways – Winnipeg, Canada
Monitor loaded rail shipments from all plants and storage locations to all ship-to destinations Develop databases and reports to track and improve efficiency in all areas of shipments Assist plant railroad operations to identify and address switching delays and work with plant and the switch carrier to expedite departure and interchange to the line haul carriers Work with internal customers and rail carriers to ensure that railroad related delays do not become repetitive or significant Work with internal customers and rail carriers to ensure accuracy of EDI billing processes for loaded railcars Work with rail management team and rail carriers to improve loaded (outbound) velocity of the rail fleet Develop outbound rail service key performance metrics Provide data and analysis of both historical and projected rail transit times and service for internal customers as requested Assist manager to learn aspects of rail car leasing and provide essential support services.
Call Center Manager, 09/1993 to 08/1997 AT&T Worldnet Serivce – Winnipeg, Canada
Responsible for team of approximately 50 - 75 associates Run call center based on call forecasts, service level requirements, call handle time and schedule adherence Adjust scheduling of care advisors needed through monitoring of call statistics Run and distribute daily reports to management on care center performance Field calls that require escalation to management level Recruit, interview and recommend for hiring of new associates Assist in training new associates and identify supplemental training needs Provide positive work environment to motivate staff Conduct regular evaluation of staff performance to determine eligibility for advancement Handles time management for the department Assist with various improvement strategies for call center efficiency and service delivery.
Master of Science: Nursing- Family Nurse Practitioner, 8 2013 Duke University - Durham, NC GPA: Magna Cum LaudeNursing- Family Nurse Practitioner Magna Cum Laude
Bachelor of Science: Nursing, 5 2008 University of Wisconsin-Milwaukee - Milwaukee, WI GPA: Summa Cum LaudeNursing Summa Cum Laude
Bachelor of Business Administration: 5 1993 University of Manitoba - Winnipeg, MB
Licensure and Certifications ANCC-Family Nurse Practitioner Board Certification (2013) Registered Nurse-State of North Carolina (2008) ACLS/BLS (2013) NIH stroke certification (2013) :
ANCC-Family Nurse Practitioner Board
Registered Nurse-State of North Carolina
NIH stroke certification (2013)
billing, call center, databases, delivery, EDI, forms, hiring, team leader, managing, nursing, personnel, policies, processes, scheduling, statistics, switch, time management
Extra-Curricular Activities Volunteer Madison Outreach Ministry, Durham Mission, Habitat for Humanity, America Reads America Counts (ARAC) program Running, biking, and hiking. International Student's Association Duke alumni association mentor Type text]
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Companies Worked For:
Triangle Family Care
Duke University Medical Center
Canadian National Railways
AT&T Worldnet Serivce
University of Wisconsin-Milwaukee
University of Manitoba
Job Titles Held:
Family Nurse Practitioner
Database Analyst - Intermodal
Call Center Manager
Master of Science : Nursing- Family Nurse Practitioner , 8 2013 Bachelor of Science : Nursing , 5 2008 Bachelor of Business Administration : 5 1993 Licensure and Certifications ANCC-Family Nurse Practitioner Board Certification (2013) Registered Nurse-State of North Carolina (2008) ACLS/BLS (2013) NIH stroke certification (2013) :
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