Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, San Francisco, CA 94105
:
Professional Summary
Over 18 years of advanced knowledge and skills in training, management, and coaching, community engagement, and fund development. Possess a vast amount of knowledge and proficiency in non-profit, education, and financial industries. Known to be a connector and collaborator with a variety of partners. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Skills
  • Conflict resolution
  • Leadership
  • Written Communication
  • Customer Service
  • Organization and Time management
  • Detail-oriented
  • Microsoft Office
  • Multitasking abilities
  • Ability To Effectively Communicate
  • Strong Interpersonal Skills
  • Ability To Manage
  • Strong Organizational Skills
  • Microsoft Office
  • Multitasking abilities
  • Cultural awareness
  • Training & Development
  • Benefits, Performance appraisals
  • Coaching, Presentation skills
  • Oral communications, Presentations
  • Strong Interpersonal Skills, Proposals
  • Concept, Quality
  • Conflict resolution, Quality assurance
  • Customer satisfaction, Relationship building
  • Customer Service, Reporting
  • Customer support, Sales
  • Detail-oriented, Strategy
  • Human Resources, Territory management
  • Instructing, Time management
  • Leadership, Unique
  • Marketing, Workshops
  • Meetings, Written Communication
  • Microsoft Office, Excellent written
  • Strong Organizational Skills
  • Budgeting
  • Excellent Analytical
  • Fundraising
  • Staff Management
  • Talent Acquisition
  • Strategic Direction
  • Scheduling
  • Market Data
  • Sales
Education
Amberton University Garland, TX Expected in 08/2021 Master of Science : Human Resources Training - GPA :
Arkansas State University, State University , AR Expected in 05/1995 Bachelor of Science : Business Administration - GPA : Delta Sigma Theta Sorority
Certifications
Human Resource Management Certificate - Amberton University, May 2021 Certificate for Non-Profit Management- Center for Non-Profit Management, March 2009
Work History
Harrisburg School District - FAMILY ENGAGEMENT SPECIALIST
Harrisburg, PA, 09/2016 - 07/2021
  • Established strong relationships with families in DeSoto Independent School District afterschool program.
  • Effectively create and implement weekly Parent Workshops and events that focused on parenting, education, professional development, and healthy living.
  • Worked effectively with afterschool Site Coordinators on each campus to ensure Family Engagement goals are achieved.
  • Support afterschool site coordinators and administrators on each campus with providing effective family program.
  • Organized community resources and coordinated referrals to give parents additional support.
  • Maintained effective working relationships with community partnerships local non-profits, DeSoto Chamber of Commerce, local banks, Texas Workforce Commission, Texas A&M AgriLife, other organizations to give families comprehensive and effective support.
ADT Security Service - AREA BUSINESS SOLUTION CONSULTANT
City, STATE, 06/2015 - 10/2016
  • Present sales presentations and proposals to prospective customers.
  • Identify prospects utilizing creative lead generation techniques.
  • Strong ability to generate leads.
  • Strong interpersonal skills to interact effectively with potential customers.
  • Maintained and built relationships with customers.
  • Excellent organizational skills and strong ability to multitask.
  • Excellent written and oral communications skills.
  • Drafted integration plans to ease the assimilation of products into customers' business infrastructure.
  • Performed proof of concept demonstrations, instructing potential customers on the benefits of ADT Products.
  • Recommended specific products to customers based on unique technical requirements of each.
  • Used Microsoft Word and other software tools to create documents and other communications.
Girl Scouts Of Northeast Texas - AREA TEAM LEADER/MANAGER
City, STATE, 10/2007 - 06/2015
  • Handle tasks of developing employee's skill sets like territory management, relationship building, and presentation skills.
  • Established and maintained positive relationships in the community through Chamber of Commerce, school districts, business partners, community leaders, and other community organizations.
  • Recruit staff, oversee new hire onboarding and EEOC reporting.
  • Provided one on one coaching and performance appraisals.
  • Developed and delivered new hire transition training.
  • Established marketing and membership strategy in each assigned geographical area.
  • Assist with fund development locally by promoting Family Partnership (Annual Giving Campaign) and making presentations to United Way, Kiwanis Club, and other organizations for program support and funding.
  • Created and Implemented largest Girl Scouts programs and events, including volunteer appreciation events and quarter VIP (Volunteers in Partnership) meetings.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Evaluated employee performance on weekly basis and coached and trained team members, increasing quality of work and employee motivation.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Developed and delivered new hire transition training and quality assurance programs, increasing new-hire retention.
Fidelity Investments - SENIOR RETIREMENT SERVICE SPECIALIST, PRIORITY SERVICE SPECIALIST, MUTUAL FUND SERVICE REPRESENTATIVE
City, STATE, 09/1997 - 10/2007
  • Act as subject matter expert on complex retirement questions.
  • Facilitated training classes within the department to new and current employees.
  • Assisted customers with mutual fund & brokerage account information.
  • Maintained goals to achieve great customer satisfaction.
  • Received Annual President Circle Award.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Documented all changes and actions in computer-based tracking system.
  • Demonstrated increased knowledge of company products and equipment.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good

resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • Amberton University
  • Arkansas State University, State University

Job Titles Held:

  • FAMILY ENGAGEMENT SPECIALIST
  • AREA BUSINESS SOLUTION CONSULTANT
  • AREA TEAM LEADER/MANAGER
  • SENIOR RETIREMENT SERVICE SPECIALIST, PRIORITY SERVICE SPECIALIST, MUTUAL FUND SERVICE REPRESENTATIVE

Degrees

  • Master of Science
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: