Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Youth Advocate focused on developing comprehensive family and child-related programs and services. Goal-oriented professional with strong leadership capabilities.

  • Youth advocacy
  • Interviewing
  • Evaluation and assessment
  • Community referrals
  • Treatment planning
  • Mentoring
  • Case management proficiency
  • Intake and assessments
  • Culturally-sensitive
  • Supervisory skills
Work History
Family Engagement Specialist, 10/2016 - Current
Harrisburg School District Harrisburg, PA,
  • Recruits over 100 families and children in pre-established assistance programs, aiming to help them acquire needed services and facilities
  • Managed a caseload of 60 to 70 families
  • Interviews applicants (family members) to gather information regarding eligibility for public assistance
  • Plans, develops and administers Family/Parent and Community Engagement activities, such as parent cafes, ESL training, parent/child activities
  • Works with the Health Coordinator to ensure that all the necessary documents meet timelines as it pertains to the health department
  • Develops relationships with community leaders and community organizations to provide resources and support
  • Creates a recruitment plan that outlines the work, roles, and responsibilities with a timeline of events and
    tracking system for recruiting new families to the schools and new community partnerships to the network
  • Trains and develops family engagement staff to build capacity supporting parent goals and objectives
  • Plans, manages and implements all family engagement activities, including father/male engagement, and other family activities offered during the year
  • Assists in program strategic planning process as well as the creation of program management plans
  • Creates and maintains partnership agreements with community agencies such as south suburban school districts, local hospitals, shelters and Easter Seals
  • Maintains current Illinois Gateways Registry membership
  • Assists Family Services Manager in developing Parent, Child, Family Engagement Framework (PCFE) goals
  • Developed family goals with over 80 families to help achieve stable housing, financial stability, job placement, and employment
Family Care Coordinator, 03/2016 - 09/2016
Inova Health System Lorton, VA,
  • Coordinated and monitored the ongoing delivery of services to ensure that all resources are being utilized and Individual Family Service Plan (IFSP) goals are being addressed
  • Communicated effectively with hospitals, medical offices, families, community providers and the Department of Human Services
  • Conducted Ages and Stages Questionnaires: Social-Emotional Second Edition (ASQ-SE) screenings and Routine Behavior Inventory Assessments
  • Enrolled medically eligible families into Division of Specialized Child Care program and processed applications for All Kids medical enrollment
  • Gathered all pertinent medical, developmental and social information for the child and family and coordinates the performance of evaluations and assessments
  • Facilitated and participated in the development, review, evaluation and maintenance of Individualized Family Service Plans (IFSP)
  • Maintained the child’s CFC (Child and Family Connections) record in a clear, complete format following Department Human Services (DHS) and Rush policies, including correspondence and case notes
  • Provided information to families on the Illinois Early Intervention system in the state and local area, including their rights and availability of services
  • Facilitated the development and implementation of transitions from early childhood programs to elementary education programs
  • Managed a caseload of 90 families
Mental Health Counselor, 12/2014 - 03/2016
State Of Arkansas Hamburg, AR,
  • Facilitated on-going assessment of patient and family needs and implementation of interdisciplinary team care plan
  • Maintained compliance with standards relating to child protection, client confidentiality, risk assessment and reporting
  • Developed and implemented treatment plans and modified when needed
  • Kept abreast of new and developing information in mental health field by regularly attending professional conferences and workshops
  • Provided complex crisis intervention and stabilization to patients in psychological distress
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments
  • Applied array of different methodologies to assist patients with therapy
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources
  • Ran individual therapy and family therapy sessions for children ages 3 to 21
  • Facilitated smooth discharge by encouraging and reassuring clients throughout transitions
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader
  • Connected clients with community service and resource agencies
Computer Support Technician, 09/2013 - 11/2014
Applied Systems City, STATE,
  • Identified the causes of networking problems, using diagnostic testing software and equipment
  • Answered user inquiries regarding computer software or hardware operation to resolve problems
  • Oversaw the daily performance of computer systems
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
  • Prepared evaluations of software or hardware, and recommended improvements or upgrades
  • Prepared equipment for use, performed or ensured proper installation of cables, operating systems, or appropriate software
  • Installed and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
  • Tested repaired items to ensure proper operation
  • Provided telephone support related to networking or connectivity issues
  • Documented help desk requests and resolutions
  • Backed up network data
  • Tested computer software or hardware, using standard diagnostic testing equipment and procedures
  • Maintained an 95% resolution rate for all technical difficulties
Master of Arts: Psychology, Child And Adolescent Concentration, Expected in 04/2017
The Chicago School of Professional Psychology - Chicago, IL,
Bachelor of Arts: Psychology, Pre-Clinical Concentration, Expected in 08/2013
Governors State University - University Park, IL,
  • Association of Black Psychologists
  • American Psychological Association
  • Illinois Developmental Therapy Association
  • First Aid/CPR

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School Attended

  • The Chicago School of Professional Psychology
  • Governors State University

Job Titles Held:

  • Family Engagement Specialist
  • Family Care Coordinator
  • Mental Health Counselor
  • Computer Support Technician


  • Master of Arts
  • Bachelor of Arts

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