Over 18 years of advanced knowledge and skills in training, management, and coaching, community engagement, and fund development. Possess a vast amount of knowledge and proficiency in non-profit, education, and financial industries. Known to be a connector and collaborator with a variety of partners. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Skills
HR background
Performance improvement strategies
Research proficiency
Staff orientation
Labor relations
Human resources
Team Building
Training and mentoring
Procedures implementation
Budget planning
Policy And Procedure Development
Scheduling
Recruitment
Client Consultation
Customer Service Skills
Team Leadership
Problem-Solving Skills
Excellent Communication
Outside Sales
Business Development Expertise
Personalized Customer Service
Work History
09/2016 to 07/2021
FAMILY ENGAGEMENT SPECIALISTHarrisburg School District – Harrisburg, PA,
Established strong relationships with families in DeSoto Independent School District afterschool program.
Effectively create and implement weekly Parent Workshops and events that focused on parenting, education, professional development, and healthy living.
Worked effectively with afterschool Site Coordinators on each campus to ensure Family Engagement goals are achieved.
Support afterschool site coordinators and administrators on each campus with providing effective family program.
Organized community resources and coordinated referrals to give parents additional support.
Maintained effective working relationships with community partnerships local non-profits, DeSoto Chamber of Commerce, local banks, Texas Workforce Commission, Texas A&M AgriLife, other organizations to give families comprehensive and effective support.
06/2015 to 10/2016
AREA BUSINESS SOLUTION CONSULTANTADT Security Service – City, STATE,
Present sales presentations and proposals to prospective customers.
Identify prospects utilizing creative lead generation techniques.
Strong ability to generate leads.
Strong interpersonal skills to interact effectively with potential customers.
Maintained and built relationships with customers.
Excellent organizational skills and strong ability to multitask.
Excellent written and oral communications skills.
Drafted integration plans to ease the assimilation of products into customers' business infrastructure.
Performed proof of concept demonstrations, instructing potential customers on the benefits of ADT Products.
Recommended specific products to customers based on unique technical requirements of each.
Used Microsoft Word and other software tools to create documents and other communications.
10/2007 to 06/2015
AREA TEAM LEADER/MANAGERGirl Scouts Of Northeast Texas – City, STATE,
Handle tasks of developing employee's skill sets like territory management, relationship building, and presentation skills.
Established and maintained positive relationships in the community through Chamber of Commerce, school districts, business partners, community leaders, and other community organizations.
Recruit staff, oversee new hire onboarding and EEOC reporting.
Provided one on one coaching and performance appraisals.
Developed and delivered new hire transition training.
Established marketing and membership strategy in each assigned geographical area.
Assist with fund development locally by promoting Family Partnership (Annual Giving Campaign) and making presentations to United Way, Kiwanis Club, and other organizations for program support and funding.
Created and Implemented largest Girl Scouts programs and events, including volunteer appreciation events and quarter VIP (Volunteers in Partnership) meetings.
Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
Evaluated employee performance on weekly basis and coached and trained team members, increasing quality of work and employee motivation.
Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
Developed and delivered new hire transition training and quality assurance programs, increasing new-hire retention.
09/1997 to 10/2007
SENIOR RETIREMENT SERVICE SPECIALIST, PRIORITY SERVICE SPECIALIST, MUTUAL FUND SERVICE REPRESENTATIVEFidelity Investments – City, STATE,
Act as subject matter expert on complex retirement questions.
Facilitated training classes within the department to new and current employees.
Assisted customers with mutual fund & brokerage account information.
Maintained goals to achieve great customer satisfaction.
Received Annual President Circle Award.
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Documented all changes and actions in computer-based tracking system.
Demonstrated increased knowledge of company products and equipment.
Education
Expected in 08/2021
Master of Science: Human Resources Training Amberton University - Garland, TX GPA:
Expected in 05/1995
Bachelor of Science: Business Administration Arkansas State University, State University - , AR GPA: Delta Sigma Theta Sorority
Certifications
Human Resource Management Certificate - Amberton University, May 2021
Certificate for Non-Profit Management- Center for Non-Profit Management, March 2009
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
Formatting
Personalization
Strong Summary
Target Job
Typos
Resume Overview
School Attended
Amberton University
Arkansas State University, State University
Job Titles Held:
FAMILY ENGAGEMENT SPECIALIST
AREA BUSINESS SOLUTION CONSULTANT
AREA TEAM LEADER/MANAGER
SENIOR RETIREMENT SERVICE SPECIALIST, PRIORITY SERVICE SPECIALIST, MUTUAL FUND SERVICE REPRESENTATIVE
