Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Kind, hardworking experienced advocate looking for rewarding employment with an emphasis on supporting the people in my community.
  • Compassionate
  • Community Resource Specialist
  • Honest
  • Strong Interpersonal Skills
  • Skilled community-based case manager
  • Family advocacy
Work History
12/2014 to Current Family Case Manager II Azria Health | Waverly, NE,

Provides supervision of residents and assist as necessary in activities of daily living at the shelter. Assesses client needs and assist in their orientation to the shelter program. Develops an initial Housing, Family action plan & Discharge plan; monitors client's response to interventions and update/modify plans as indicated by client and their community support team.

Assist with the management of challenging behaviors and crisis intervention; to provide support and assistance in problem resolution; and to coordinate/arrange for the provision of needed services .

Maintains accurate records and case notes in compliance with state and local requirements; documents client progress, problems, and client response .

Collaborate with multidisciplinary teams to plan and assist with treatment strategies.

Develops plan for each client to gain housing and reintegrate into the community; including, the increase of economic stability, vocational potential, physical health, pro-social behaviors.

Provide direct service, support and assessments to individual clients related to obtaining employment, housing, furthering their education and assist as needed in activities of daily living. Advocate for, teach and provide clients with adequate community resources to achieve their housing, employment and/or educational goals; while working collaboratively with outside agencies to assist clients to achieve this goal within their chosen communities.

Facilitate in-house, weekly case management meetings with individual clients and their community team members .

Meet with clients individually as needed to support them in achieving their goals and tasks . Provide written and oral communication and develop professional rapport with prospective landlords and property managers in Humboldt County. Build rapport and relationships with clients, and provide role modeling through teaching opportunities, positive reinforcement and behavioral interventions .

Adhere to state/federal HIPPA and confidentiality laws/practices to protect client confidentiality and safety. Advocates for clients and encourages community resources and human service agencies to assist clients in their movement towards independent living; establishes special linkages with local agencies and community resources to maximize effectiveness of the case management system .

Provides direct and on-going aftercare services focused on maintaining sobriety, housing and employment, achieving educational goals and assist with mitigating challenges that impact each individual client's success and stability in their chosen community. Transports client to and from appointments regarding: housing, vocational and educational. Attends staff meetings, in-service training's and does other duties as assigned or necessary.

  • Provides direct and on going aftercare services focused on maintaining sobriety, housing, and employment.
10/2012 to 06/2014 Director Of Social Services Innovation360 | Austin, TX,
  • Schedule ongoing meetings between ombudsman and residents.
  • Directs and coordinates the theft/loss prevention at facility.
  • Constructed short- and long-term planning to improve residents stay in facility.
  • Daily meetings with residents and families for discharge planning.
  • Ensures all residents are treated with dignity for the duration of stay in facility.
  • Established preliminary and comprehensive assessment for social service needs of residents.
  • Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
12/2011 to 12/2013 Domestic Abuse Counselor/ Client Advocate Humboldt Domestic Violence Services | City, STATE,
  • Educated potential participants on available services and processes to engage in program.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Secured housing, medical care and employment for clients by collaborating with various community agencies.
  • Assisted in crisis situations on the 24 hour hotline, peer counseling and emergency relief. Advocated on behalf of client's to hospitals, law enforcement agencies, social service agencies and other battered women services, childcare and case management services.
01/1999 to 05/2012 Client Advocate Public Guardians Office | City, STATE,

All life skills support, medications, client advocacy, all needed appointments. Connected clients to all community resources and supports. ADLS, bathing, cooking.

  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Increased level of independence by providing daily undertakings that promote self-management by assisting client's in their daily personal tasks including bathing and dressing.
Expected in 06/1994 High School Diploma | San Hedrin, Willits, Ca, GPA:
Expected in | Early Childhood Education E.C.E Certificate, Eureka, Ca, GPA:
Expected in | Behavioral Sciences College of The Redwoods, Eureka, CA GPA:

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School Attended

  • San Hedrin
  • E.C.E Certificate
  • College of The Redwoods

Job Titles Held:

  • Family Case Manager II
  • Director Of Social Services
  • Domestic Abuse Counselor/ Client Advocate
  • Client Advocate


  • High School Diploma

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