family case manager resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Practiced at enhancing community support with forward-thinking strategies and skilled leadership over teams and resources. Well-organized, industrious and dedicated to boosting support to meet expanding requirements. Bilingual fluency in Spanish.

I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Eager to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Written and verbal communication
  • Client needs assessments
  • Flexible & Adaptable
  • Reading comprehension
  • Interviewing skills
  • Leadership
  • Written Communication
  • Adaptability
  • Multitasking abilities
  • Self-motivated professional
  • Cultural awareness
  • Planning and Coordination
  • Organization and Time management
  • Teambuilding
Work History
Family Case Manager, 01/2020 - Current
Child And Family Middletown, RI,
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Developed monthly schedules and assignments for volunteer staff.
  • Referred families to shelters, legal resources and educational programs.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Handled 10 calls per day to address customer inquiries and concerns.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
  • Improved operations through consistent hard work and dedication.
  • Developed and maintained courteous and effective working relationships.
Family Based Safety Services, 03/2019 - 01/2020
Community Teamwork Lowell, MA,
  • Encouraged individuals and family members to develop and use skills and strategies for constructively confronting problems.
  • Countered problematic behavior with healthy alternatives to enhance mental, emotional and physical wellness and increase energy.
  • Conducted intake and assessments to formulate treatment plan and manage client records.
  • Asked questions to help clients identify feelings and behaviors.
  • Leveraged practice management software to complete weekly progress notes, update quarterly treatment plans and maintain patient records.
  • Collaborated with social services, referral sources and other treatment professionals to meet patient care needs.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team-building activities to enhance working relationships.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Family Services Worker, 10/2003 - 09/2013
Education Service Center, Region 16 City, STATE,
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Organized activities for birth parents and in-home support counselors.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success.
  • Documented data and completed accurate updates to case records.
  • Completed home welfare checks to align with state and program guidelines.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Served customers and followed outlined steps of service.
  • Resolved problems, improved operations and provided exceptional service.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Managed a caseload of 75 each school year.
  • Helped families obtain their GED.
  • Helped families with ESL classes.
  • Helped organize monthly parent meetings.
Bachelor of Science: Correctional Program Support Services, Expected in 03/2023
University of Phoenix - Phoenix, AZ,
Status -
Associate of Arts: Business Administration, Expected in 09/2017
University of Phoenix - Phoenix, AZ,
Status -
High School Diploma: , Expected in 05/1985
Seminole High School - Seminole, TX
Status -

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix
  • Seminole High School

Job Titles Held:

  • Family Case Manager
  • Family Based Safety Services
  • Family Services Worker


  • Bachelor of Science
  • Associate of Arts
  • High School Diploma

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