Family Case Manager Resume Example Cityblock Health

FAMILY CASE MANAGER

Professional Summary

To obtain a rewarding and challenging position with a progressive organization where my experience and abilities will enable me to make a strong immediate contribution and allow me the opportunity for growth and advancement.

Skills

Excellent team player and community builder
Self-motivated
Experience in an inpatient psychiatric setting
Ability to maintain required clinical records
Experience with diverse populations
Familiarity with substance and mental health Experience working with adults
Experience with diverse populations

Case management
Verbal and written communication
Problem solving
Writing case reports
Skilled community-based case manager
Case information confidentiality
Case planning and management

Work History

09/2018 to Current

Case ManagerCityblock Health – Brooklyn, NY

Manage a caseload load of 90 clients
Follow a panel of members to coordinate all aspects of their care
Create a positive experience and relationship with the member
Keep the member out of the hospital by supporting regular visits to their primary physician
Keep member actively engaged with their primary physician
Proactively engage the member to manage their care
Provide member education
Support transitions of care
Help to keep members compliant with their care plans
Partner with care team (community, providers, internal staff)
Knowledge and continued learning of community cultures and values
Foster lasting and trusting relationships as the face of the team and key point-of-contact to assist members in achieving goals, identifying new needs, and coordinating care
Meet with members in their homes, neighborhoods, and throughout the complicated paths of the healthcare system
Coordinate care for members, identifying and addressing their barriers to and social influences on good health
Go above and beyond to connect with patients and partners in a non-judgmental, respectful and empathetic manner, to meet their needs, and to provide feedback to the system as a whole
Worked to improve and enhance patient lives through effective and compassionate care.
Interviewed individuals and families to assess needs and provide informational resources.
Conversed with individuals in crisis which called or texted hotline for assistance.
Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.

09/2017 to 09/2018

Health Care Coordinator Bailey House Inc – New York, NY

Manage a case load of 70 clients or more
Conduct field visits
Experience in working with HIV clients
Guided chronically ill patients through the health homes care system by assisting with access issues, tracking interventions and outcomes
Communicate effectively with caregivers, clients, families, and other parties
Manage all client schedules, ensuring care plans are being met
Maintain accurate client documentation
Maintain compliance with all legal and company requirements at all times
Support caregivers, clients, and families by providing accurate information
See that all measures are taken to protect client privacy and dignity

08/2015 to 08/2017

Senior Case ManagerServices for the Underserved – New York, NY

Provide case management services, assessment and intake of participants to determine eligibility for services, including responding to telephone and walk-in inquires, conduct pre-screenings and provide brief and full services
Carry a case load of 40 clients or more Work out of multiple sites as assigned; make home and field visit meetings regularly and consistently with clients as per contract
Conduct psycho-social Provide and/or assure that each case assigned receives regular visits and contact as needed
Establish and maintain case records including completing progress notes
Ensure all relevant case related information is input into case files and corresponding databases
Advocate on behalf of program participants to ensure they receive work support services such as tax credits, rental assistance, food stamps, Medicaid, subsidized childcare
Provide guidance to clients in dealing with housing-related issues including developing a list of reliable landlords/brokers for the purpose of finding affordable housing
Worked with different disciplines to provide cohesive care to patients
Assisted with intervention plan by coordinating resources from diverse providers
Conducted new employee orientation to foster positive attitude toward organizational objectives

09/2012 to 08/2015

Assessment CoordinatorTurning Point Drug & Alcohol Recovery – Hoboken, NJ

Contact the patient and family within 1 hour of referral, and coordinating all admissions within the 3-hour admission Commitment
Oversees mental health and/or Methadone treatment program compliance and or referrals as needed
Maintain communication with pending patients, their families, and referral sources and routinely follow the progress of prospective patients Maintain working knowledge of, and assist in, accessing community resources
Ensure maximum reimbursement through initial payer source, benefits, and eligibility verification, authorization processes, and accurate data entry into Company computer system
Maintains admission guidelines by writing, updating, and recommending changes to admission criteria, policies and procedures
Screens patients by comparing patient's condition to admission criteria; evaluating and accepting or rejecting patients; referring patients and family to other programs and institutions
Responded appropriately to the physical, emotional and developmental needs of patients

Education

2015

Bachelor of Science: Criminal Justice
John Jay College Of Criminal Justice - New York, NY

Resume Overview

Companies Worked For:

Cityblock Health
Bailey House Inc
Services for the Underserved
Turning Point Drug & Alcohol Recovery

School Attended

John Jay College Of Criminal Justice

Job Titles Held:

Case Manager
Health Care Coordinator
Senior Case Manager
Assessment Coordinator

Degrees

Bachelor of Science : Criminal Justice

Family Case Manager Resume Example

Resume Score: 80%

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