Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

To obtain a rewarding and challenging position with a progressive organization where my experience and abilities will enable me to make a strong immediate contribution and allow me the opportunity for growth and advancement.

  • Excellent team player and community builder
  • Self-motivated
  • Experience in an inpatient psychiatric setting
  • Ability to maintain required clinical records
  • Experience with diverse populations
  • Familiarity with substance and mental health Experience working with adults
  • Experience with diverse populations
  • Case management
  • Verbal and written communication
  • Problem solving
  • Writing case reports
  • Skilled community-based case manager
  • Case information confidentiality
  • Case planning and management
Work History
Case Manager, 09/2018 to Current
Connecticut Children's Medical CenterPoughkeepsie, NY,
  • Manage a caseload load of 90 clients
  • Follow a panel of members to coordinate all aspects of their care
  • Create a positive experience and relationship with the member
    Keep the member out of the hospital by supporting regular visits to their primary physician
  • Keep member actively engaged with their primary physician
    Proactively engage the member to manage their care
  • Provide member education
  • Support transitions of care
  • Help to keep members compliant with their care plans
    Partner with care team (community, providers, internal staff)
    Knowledge and continued learning of community cultures and values
  • Foster lasting and trusting relationships as the face of the team and key point-of-contact to assist members in achieving goals, identifying new needs, and coordinating care
  • Meet with members in their homes, neighborhoods, and throughout the complicated paths of the healthcare system
  • Coordinate care for members, identifying and addressing their barriers to and social influences on good health
  • Go above and beyond to connect with patients and partners in a non-judgmental, respectful and empathetic manner, to meet their needs, and to provide feedback to the system as a whole
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Conversed with individuals in crisis which called or texted hotline for assistance.
  • Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
  • Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
Health Care Coordinator , 09/2017 to 09/2018
Pioneer Human ServicesTacoma, WA,
  • Manage a case load of 70 clients or more
  • Conduct field visits
  • Experience in working with HIV clients
  • Guided chronically ill patients through the health homes care system by assisting with access issues, tracking interventions and outcomes
  • Communicate effectively with caregivers, clients, families, and other parties
  • Manage all client schedules, ensuring care plans are being met
  • Maintain accurate client documentation
  • Maintain compliance with all legal and company requirements at all times
  • Support caregivers, clients, and families by providing accurate information
  • See that all measures are taken to protect client privacy and dignity
Senior Case Manager, 08/2015 to 08/2017
Kintock GroupNewark, NJ,
  • Provide case management services, assessment and intake of participants to determine eligibility for services, including responding to telephone and walk-in inquires, conduct pre-screenings and provide brief and full services
  • Carry a case load of 40 clients or more Work out of multiple sites as assigned; make home and field visit meetings regularly and consistently with clients as per contract
  • Conduct psycho-social Provide and/or assure that each case assigned receives regular visits and contact as needed
  • Establish and maintain case records including completing progress notes
  • Ensure all relevant case related information is input into case files and corresponding databases
  • Advocate on behalf of program participants to ensure they receive work support services such as tax credits, rental assistance, food stamps, Medicaid, subsidized childcare
  • Provide guidance to clients in dealing with housing-related issues including developing a list of reliable landlords/brokers for the purpose of finding affordable housing
  • Worked with different disciplines to provide cohesive care to patients
  • Assisted with intervention plan by coordinating resources from diverse providers
  • Conducted new employee orientation to foster positive attitude toward organizational objectives
Assessment Coordinator, 09/2012 to 08/2015
Universal Health ServicesWinston Salem, NC,
  • Contact the patient and family within 1 hour of referral, and coordinating all admissions within the 3-hour admission Commitment
  • Oversees mental health and/or Methadone treatment program compliance and or referrals as needed
  • Maintain communication with pending patients, their families, and referral sources and routinely follow the progress of prospective patients Maintain working knowledge of, and assist in, accessing community resources
  • Ensure maximum reimbursement through initial payer source, benefits, and eligibility verification, authorization processes, and accurate data entry into Company computer system
  • Maintains admission guidelines by writing, updating, and recommending changes to admission criteria, policies and procedures
  • Screens patients by comparing patient's condition to admission criteria; evaluating and accepting or rejecting patients; referring patients and family to other programs and institutions
  • Responded appropriately to the physical, emotional and developmental needs of patients
Bachelor of Science: Criminal Justice, Expected in 2015
John Jay College Of Criminal Justice - New York, NY,

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School Attended

  • John Jay College Of Criminal Justice

Job Titles Held:

  • Case Manager
  • Health Care Coordinator
  • Senior Case Manager
  • Assessment Coordinator


  • Bachelor of Science

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