- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
To obtain a rewarding and challenging position with a progressive organization where my experience and abilities will enable me to make a strong immediate contribution and allow me the opportunity for growth and advancement.
- Excellent team player and community builder
- Self-motivated
- Experience in an inpatient psychiatric setting
- Ability to maintain required clinical records
- Experience with diverse populations
- Familiarity with substance and mental health Experience working with adults
- Experience with diverse populations
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- Case management
- Verbal and written communication
- Problem solving
- Writing case reports
- Skilled community-based case manager
- Case information confidentiality
- Case planning and management
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Case Manager, 09/2018 to Current
Connecticut Children's Medical Center – Poughkeepsie, NY,
- Manage a caseload load of 90 clients
- Follow a panel of members to coordinate all aspects of their care
- Create a positive experience and relationship with the member
Keep the member out of the hospital by supporting regular visits to their primary physician
- Keep member actively engaged with their primary physician
Proactively engage the member to manage their care
- Provide member education
- Support transitions of care
- Help to keep members compliant with their care plans
Partner with care team (community, providers, internal staff)
Knowledge and continued learning of community cultures and values
- Foster lasting and trusting relationships as the face of the team and key point-of-contact to assist members in achieving goals, identifying new needs, and coordinating care
- Meet with members in their homes, neighborhoods, and throughout the complicated paths of the healthcare system
- Coordinate care for members, identifying and addressing their barriers to and social influences on good health
- Go above and beyond to connect with patients and partners in a non-judgmental, respectful and empathetic manner, to meet their needs, and to provide feedback to the system as a whole
- Worked to improve and enhance patient lives through effective and compassionate care.
- Interviewed individuals and families to assess needs and provide informational resources.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
Health Care Coordinator , 09/2017 to 09/2018
Pioneer Human Services – Tacoma, WA,
- Manage a case load of 70 clients or more
- Conduct field visits
- Experience in working with HIV clients
- Guided chronically ill patients through the health homes care system by assisting with access issues, tracking interventions and outcomes
- Communicate effectively with caregivers, clients, families, and other parties
- Manage all client schedules, ensuring care plans are being met
- Maintain accurate client documentation
- Maintain compliance with all legal and company requirements at all times
- Support caregivers, clients, and families by providing accurate information
- See that all measures are taken to protect client privacy and dignity
Senior Case Manager, 08/2015 to 08/2017
Kintock Group – Newark, NJ,
- Provide case management services, assessment and intake of participants to determine eligibility for services, including responding to telephone and walk-in inquires, conduct pre-screenings and provide brief and full services
- Carry a case load of 40 clients or more Work out of multiple sites as assigned; make home and field visit meetings regularly and consistently with clients as per contract
- Conduct psycho-social Provide and/or assure that each case assigned receives regular visits and contact as needed
- Establish and maintain case records including completing progress notes
- Ensure all relevant case related information is input into case files and corresponding databases
- Advocate on behalf of program participants to ensure they receive work support services such as tax credits, rental assistance, food stamps, Medicaid, subsidized childcare
- Provide guidance to clients in dealing with housing-related issues including developing a list of reliable landlords/brokers for the purpose of finding affordable housing
- Worked with different disciplines to provide cohesive care to patients
- Assisted with intervention plan by coordinating resources from diverse providers
- Conducted new employee orientation to foster positive attitude toward organizational objectives
Assessment Coordinator, 09/2012 to 08/2015
Universal Health Services – Winston Salem, NC,
- Contact the patient and family within 1 hour of referral, and coordinating all admissions within the 3-hour admission Commitment
- Oversees mental health and/or Methadone treatment program compliance and or referrals as needed
- Maintain communication with pending patients, their families, and referral sources and routinely follow the progress of prospective patients Maintain working knowledge of, and assist in, accessing community resources
- Ensure maximum reimbursement through initial payer source, benefits, and eligibility verification, authorization processes, and accurate data entry into Company computer system
- Maintains admission guidelines by writing, updating, and recommending changes to admission criteria, policies and procedures
- Screens patients by comparing patient's condition to admission criteria; evaluating and accepting or rejecting patients; referring patients and family to other programs and institutions
- Responded appropriately to the physical, emotional and developmental needs of patients
Bachelor of Science: Criminal Justice, Expected in 2015
John Jay College Of Criminal Justice - New York, NY,
GPA:
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