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Family Case Manager Resume Example

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FAMILY CASE MANAGER
Professional Summary

Enthusiastic Family Case Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the foster care and child welfare system, with extensive training in case management. Motivated to learn, grow and excel in child welfare through working for a Licensing Child Placement Agency.

Skills
  • File management
  • Family services
  • Team building
  • MS Office
  • Client needs assessment
  • Organization
  • Community Resources
  • Problem resolution
  • Communications
  • Relationship development
  • Team management
  • Customer service
Work History
Family Case Manager, 09/2019 to Current
Department Of Child Services – Indianapolis, IN
  • Documented data and completed accurate updates to case records.
  • Developed rapport to create safe and trusting environment for care.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Attended over 30 hours of meetings, conferences and training courses to advance professional knowledge of social work.
  • Wrote reports, case summaries and adoption summaries using Microsoft Office.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Provided transportation for children and parents to and from visits and court.
  • Collaborated with community partners to deliver effective treatment and case collaboration.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Monitored progress and documented any client changes, keeping the child and family team updated.
  • Maintained excellent attendance record, consistently arriving to work on time.
General Manager, 12/2009 to 03/2011
Beauty Brands LLC – Greenwood, IN
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Managed budget implementations, employee reviews, training, schedules.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Maintained organized, safe and clean Hair Salon to keep productivity high and maximize customer satisfaction.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Held weekly meetings with stylists, estheticians and nail technicians to identify techniques to overcome sales obstacles.
  • Identified and capitalized on community business opportunities with effective networking.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Assistant Manager, 01/2004 to 10/2009
Walgreens – Indianapolis, IN
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Coached team on effective upselling and cross-selling methods.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Mentored 12-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Promoted to Assistant Manager after only 4 months with company.
  • Completed weekly inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Planned team-building exercises to increase employee performance and job satisfaction.
Education
Bachelor of Science: General Studies, 08/2019
Ball State University - Muncie, IN
Additional work related experience

NYAP-Therapeutic Foster Parent from October 2012-August 2019

Child Advocates/GAL-CASA from January 2019-August 2019

CANS Certified

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Resume Overview

Companies Worked For:

  • Department Of Child Services
  • Beauty Brands LLC
  • Walgreens

School Attended

  • Ball State University

Job Titles Held:

  • Family Case Manager
  • General Manager
  • Assistant Manager

Degrees

  • Bachelor of Science : General Studies , 08/2019

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