(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Retail Sales Associate with more than 10 years in the retail industry. Areas of expertise include sales, customer relations and inventory management. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities. Sales professional adept at tracking and following up on hot leads, managing accounts and building long-term relationships with customers. Attentive Childcare professional offering 2-3 years of experience caring for up to 6 children. Positive role model focused on supporting development and teaching new skills. Certified in first aid and CPR with dedication to creating safe, inclusive and engaging learning environments for all children. Upbeat Customer Service professional bringing 2-3-year background in call center settings. Well-spoken and friendly with excellent practical problem-solving skills. Accustomed to working in team-oriented, fast-paced environments. Expertise in using diplomatic communication to defuse escalated situations.

  • POS systems knowledge
  • Positive and friendly
  • Personable
  • Detail-oriented
  • Call center transactions
  • Active listening skills
  • Goal-ori
  • Custome
  • Types 35 WPM
  • Patient rights
  • Compassion
  • Medicaid knowledge
  • Verbal and written communication
  • Insurance understanding
  • Resource utilization
  • Document filing
  • Appointment scheduling
  • Data entry
  • Interpreting physician orders
  • Medical insurance
  • Insurance verifying
  • Call center, Customer relations, Database, Faxes, Merchandising, Presentations, Transportation
  • Cash handling, Customer satisfaction, Detail-oriented, Filing, Money, Quality assurance, 35 WPM
  • Childcare experience
  • Cooking meals
  • MS Office
  • Customer Service
  • Administrative support
Carrington College California Online , Expected in 10/2018 Certificate : Medical Admin Asst - GPA :
Basha High School Chandler , Expected in 06/2009 High School Diploma : - GPA :
Work History
Medstar Health - Family Caregiver
Reston, VA, 02/2020 - Current
  • Monitored and assisted residents through individual service plans
  • Planned, prepared and served meals and snacks according to prescribed diets
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
  • Scheduled and accompanied clients to medical appointments
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
  • Utilized personal and professional networks to identify, acquire and manage new clients
  • Replaced bandages, dressings and binders to care for wounds and encourage healing
  • Documented vitals, behaviors and medications in client medical records
  • Shopped for groceries regularly in order to keep house stocked with necessities
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition
Basic Research - Patient Advocate
Salt Lake City, UT, 07/2019 - 10/2019
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment Worked effectively with staff from all departments to coordinate resolutions Responded to patient concerns and questions with compassionate and knowledgeable service Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support Helped patients file appeals to insurance denials and worked with insurance companies to resolve disputes Maintained documentation on patient activities, coverage issues and hospital actions Reviewed all patient paperwork for accuracy, including claims, bills and medicolegal documents Entered details into computer systems and managed database of information Collected and reviewed patient information to assess eligibility for special programs
  • Responded to patient concerns and questions with compassionate and knowledgeable service
  • Managed over 80 calls a day
Mclane Company, Inc. - Retention Specialist
Indianapolis, IN, 01/2019 - 04/2019
  • Implemented employee incentive programs to promote positive work culture and increase retention Researched market and competitor data regarding benefits and compensation, developing standards to maintain competitive benefits packages Documented performance review schedule and monitored management to ensure timely completion Reviewed job applications to identify, vet and recommend optimal candidates Communicated with potential hires to provide clarity on expected tasks, compensation and policies Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results Provided excellent customer service and ensured customer satisfaction Developed product demonstrations and presentations for customers.
Sierra Vista Unified School District - Transportation Assistant
City, STATE, 09/2018 - 11/2018
  • Assisted Transportation Drivers on routes Assisted students on and off the bus
  • Kept count of students on the bus

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School Attended

  • Carrington College California
  • Basha High School

Job Titles Held:

  • Family Caregiver
  • Patient Advocate
  • Retention Specialist
  • Transportation Assistant


  • Certificate
  • High School Diploma

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