Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Compassionate public service professional with six years of experience in the nonprofit sector focused on developing comprehensive programs and services for vulnerable and underserved communities. Goal-oriented with strong leadership capabilities.

  • Auditing
  • Team leadership
  • Policies and Procedures
  • Program design
  • Reporting
  • Strategic planning
  • Technical assistance
  • Conducting interviews
  • Evaluation and assessment
  • Community referrals
  • Culturally-sensitive
  • Critical thinking
  • Problem resolution
  • Training & Development
  • Relationship building
  • Communication
04/2018 to Current Family and Community Engagement Coordinator Children's Home Society Of Florida | Jacksonville, FL,
  • Para Los Niños (Head Start/Early Head Start).
  • Serve as part of the senior management team in program-wide planning and completion of its annual funding application and program design.
  • Develop, organize and coordinate family services, including, but not limited to, specialized social services under the Head Start State Preschool program.
  • Collaborate with service area managers, set goals and priorities for support services.
  • Act as a significant contributor to the interdisciplinary and advisory teams.
  • Provide leadership for Family Service Specialists, who provide direct support services to families, including interviewing, training, and technical assistance.
  • Promote agency mission and exemplify core values.
  • Review and analyze monthly program information reports (PIRs), which provide comprehensive data about the demographics and needs of, as well as services used by, our families served by the organization's Head Start and Early Head Start program, to support the positive child and family outcomes.
  • Formulate, draft, and submit re-fund grant applications to LACOE based on PIRs and other analytics assessments to address areas of improvement or critical need.
  • Conduct Tier I Auditing and prepare compliance reports respective to our Family Services department for the Los Angeles County Office of Education (LACOE).
  • Develop, review, and revise program policies and procedures for family support services, program governance, and MTSS per the Office of Head Start Performance Standards.
  • Serve in the Multi-Tiered System of Support (MTSS) team leadership capacity.
  • Bargained and executed MOUs with community agencies, such as the Garment Worker Center and the Frank D.
  • Lanternman Regional Center, to provide families with special needs children access to child development services, such as early intervention diagnostic testing and examination and treatment of children suspected of having developmental delays.
  • Establish and maintain partnerships with advocacy groups, coalitions, and community agencies.
  • Established a partnership with the Los Angeles Alliance for a New Economy to advocate for fair work scheduling for parents who work in the retail industry to increase parent engagement opportunities in the organization's programs.
  • Testified on behalf of the organization before the Los Angeles City Council's Economic Development Committee to support the Fair Work Week ordinance.
  • Participate in the organization's five-year strategic planning by developing strategies to achieve the organization's long-term goals, such as formulating an agency-wide training regarding the organization's parent engagement approach to ensure families and communities are engaged and empowered.
  • Oversee the Head Start Policy Committee, a governing body composed of parents and community members, who works with the Board of Directors and Program Leadership to ensure the program operates per the Office of Head Start Performance Standards.
  • Prepared and edited organizational publications such as employee newsletters or stockholder reports for internal and external audiences.
  • Contributed to development, planning and completion of project initiatives.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
09/2015 to 03/2018 Parent Involvement Program Assistant Altru Health System Clinic | East Grand Forks, MN,
  • Los Angeles (Head Start).
  • Performed Tier I monitoring through Child Plus database to ensure family's needs and interests were met.
  • Provided leadership to Family Advocates to ensure efficient case management and proper follow-ups for Family Assessments and Family Partnership Agreements.
  • Coordinated between families and Baby2Baby, Motheread Inc., and other public agencies to facilitate family access to parenting education, housing assistance, and other resources.
  • Developed, organized, and implemented educational workshops, such as the Motheread Inc.
  • Classes, which combined literacy instruction with child development.
  • Trained Policy Council members and employees on assessing family's needs, establishing partnership agreement goals, and reporting child abuse.
  • Helped management plan and coordinated functional activities to complete efficient program work.
  • Prepared and secured records to maintain confidentiality while facilitating easy retrieval by authorized personnel involved in day-to-day operations.
01/2015 to 08/2015 Program Worker Grant Elementary School, Los Angeles Unified School District | City, STATE,
  • Developed and executed daily activity lesson plans in mathematics, science, arts and crafts, literacy, and visual performing arts.
  • Tutored students in subject areas of math, science, and literacy.
  • Provided compassionate assistance to various individuals between the ages of 6 and 13.
  • Maintained and promoted positive and dynamic environment that felt safe for everyone at all times.
10/2014 to 12/2014 Intern Women's Resource Center, University Of California | City, STATE,
  • Developed and facilitated in-person workshops on issues involving breast cancer and domestic violence awareness for the campus community.
  • Researched matters involving non-invasive and invasive types of breast cancer, survival rates amongst men and women, domestic violence, and abuse of people with disabilities, pregnant women, and LGBTQ.
Education and Training
Expected in 05/2022 Master of Public Administration | City/County Management University Of Southern California, Los Angeles, CA, GPA:
Expected in 06/2015 Bachelor of Arts | Sociology University Of California, Riverside, Riverside, CA GPA:
  • Gamma Beta Phi Member
  • Dean's List Honoree Spring 2014
Expected in 06/2013 Associate of Arts | Arts in Liberal Arts and Social Sciences West Los Angeles College, Culver City, CA GPA:

Behavior and Social Sciences

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School Attended

  • University Of Southern California
  • University Of California, Riverside
  • West Los Angeles College

Job Titles Held:

  • Family and Community Engagement Coordinator
  • Parent Involvement Program Assistant
  • Program Worker
  • Intern


  • Master of Public Administration
  • Bachelor of Arts
  • Associate of Arts

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