Jessica Claire
Operations Manager/Small Business Owner
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced Manager with over 10 years of experience in fast-paced environments. Excellent reputation for resolving problems and improving customer satisfaction, while developing new relationships. Diligent problem-solver with resourceful approach to challenges and organized style. Leverages expertise to manage job functions. Excellent communicator with focus on results.

  • Training and Development
  • Strategic planning
  • Administrative writing
  • Flexible and Adaptable
  • Written Communication
  • Analytical and Critical Thinking
  • Interpersonal Communication
  • Data Entry
  • Complex Problem-Solving
  • Time Management
  • Microsoft Access
  • Microsoft PowerPoint
  • Flexible & Adaptable
  • Conflict Resolution
  • Customer Service
  • Administration
  • Goals And Objectives
  • Customer Needs
  • Physical Activity
  • Communication
  • Writing
Work History
09/2019 to 01/2023 Facility Manager Crossover Health | Santa Clara, CA,
  • Prepared and successfully executed annual, facility plan and budget for replacement and improvement projects
  • Provide timely reports on usage, equipment check- out
  • Develop individualized programs for active-duty personnel, Provide fitness assessment, body fat assessment, VO2 Max test for active-duty personnel
  • Maintain fitness center workbooks which include budgeting, maintenance records, new equipment, work orders; Provide leadership and training for staff
  • Approve work schedules; Ensures facility availability and cleanliness
  • Approved usage of certain area of center through reservations
  • Provided specialized clinics for active-duty personnel
  • Evaluated facility operations and personnel for safety and health regulations compliance
  • Led facility management staff and consultants in producing business plan that focused on facility operations.
  • Led facility management staff and consultants in producing business plan that focused on facility operations
  • Conducted inspections of facility grounds, external structure, systems and equipment
  • Tracked and documented operational and financial records to perform analysis of performance and costs
  • Oversaw all aspects of equipment installation, maintenance and repair for both internal and external services
  • Supervised staff of 12-16 active-duty Marines in day-to-day activities
04/2021 to Current Strength and Conditioning Coach/Owner Wts International, Inc. | Clearwater, FL,
  • Establish working relationships with local athletes and local schools
  • Prepared strength and conditioning programs based on needs and sport, including developing explosive power, and foot work
  • Prepare tax documents and keep financial records
  • Develop marketing strategies using social media platforms
  • Perform camps to prepare athletes for their seasons and combine
  • Direct athletes on recruiting norms, while developing strategies for coaching contacts.
  • Established relationships with college recruiters
  • Enhanced functional movement pattern of each athlete
  • Helped athletes set, pursue and attain individual and team goals
  • Reviewed and improved nutritional habits of athletes
  • Promoted culture of dedication and hard work
  • Developed and implemented programs focused on improving power, speed and endurance
  • Established clear benchmarks for performance and monitored individual and team progress
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries
  • Coordinated special events such as pre-season tryouts, training camps and special workshops to support athlete goals
05/2018 to 09/2019 Personal Trainer Veterans Health Administration | Lawrence, IN,
  • Assess new client and build rapport to help them set and reach attainable and reasonable goals
  • Design and develop strategies to build efficient fitness routines based on client limitations and goals
  • Discuss and council client on dietary needs and develop strategies for clients to achieve proper nutrition.
  • Increased training clients by 20% from beginning until resignation
08/2013 to 10/2017 Kinesiotherapist Naval Medical Center San | City, STATE,
  • Developed accurate physiological profiles of each patient to determine goals and proper therapy channels
  • Administered graded exercise tests on appropriate patients, while provided patients with education regarding lifestyle changes, hypertension, obesity, and adaptive programs; Conducted intake assessments and provided exercise prescriptions based on patient goals which were set by Wellness team and medical staff
  • Completed notes on patients through NMCSD medical encounter note system AHLTA; Developed interpersonal relationships with local and national agencies including Semper fi fund, Armed Forces
  • YMCA, Challenged Athletes Foundation, Team River
  • Runner, while maintaining HIPPA compliance
  • Actively listened to patient’s requests, confirming full understanding before addressing concerns
  • Collaborated with team members to achieve target results
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Increased program attendance by 20%
  • Maintained excellent attendance record, consistently arriving to work on time
  • Saved $5000 by implementing cost-saving initiatives that addressed long-standing problems
  • Identified issues, analyzed information and provided solutions to problems
  • Conducted research, gathered information from multiple sources and presented results
Expected in 11/2013 MBA | Management Argosy University, San Diego, CA, GPA:
Expected in 12/2010 Master of Science | Physical Education in Physical Ed Azusa Pacific University, Azusa, CA, GPA:
Expected in 05/2003 Bachelor of Science | Kinesiology University of North Texas, Denton, Tx, GPA:
NCSF Certified Strength Coach CPR certified First Aid

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Resume Overview

School Attended

  • Argosy University
  • Azusa Pacific University
  • University of North Texas

Job Titles Held:

  • Facility Manager
  • Strength and Conditioning Coach/Owner
  • Personal Trainer
  • Kinesiotherapist


  • MBA
  • Master of Science
  • Bachelor of Science

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