Goal-driven and adaptable leader with over 16 years of healthcare related experience in various, fast-paced settings including; clinic, long-term care, assisted living, home health, and hospice.
*Ability to lead and get the job done through effective delegation, employee motivation, maintaining morale, assigning responsibilities, and empowering employees.
*Successful building and maintaining professional and working relationships with internal and external stakeholders.
*Driven to improve patient quality of care through continuous quality improvement by understanding patient needs, team collaboration, identifying value, and eliminating waste.
Leadership & Team Coordination
Education & Training
Decision Making & Problem Solving
Sales & Marketing
Public & Community Relations
FACILITY ADMINISTRATORSep 2016 to Feb 2017 DaVita Dialysis － Omaha, NE
Provided direction, inspiration, and counseling to teammates and monitored workflow functions, outcomes, customer satisfaction and quality measures for two dialysis clinics.
Recognized on clinical leader board for the highest increase in DQI score for the region, which measured performance through clinical metrics.
Significantly improved employee engagement score to 72% and top talent retention score to 100%, and represented top scorer in region.
Analyzed and managed budget for two clinics and met or exceeded goals for number of treatments forecasted, and balanced total productivity, salary wage & contract expenses, chronic direct & other medications, dialyzers, and other controllable expenses per actual number of treatments.
INSTRUCTOR/CONSULTANTSep 2013 to Current KDconnect － Omaha, NE
Instruct the Alzheimer's Disease and Dementia Care course required for application for certification as a Certified Dementia Practitioner (CDP) for nursing home, assisted living, and various other organizations and caregivers.
Consult and contract with organizations as a resource and service provider for memory-care units or alike.
Build relationships through education and networking with physicians, social worker, case managers, healthcare professionals, and community members, creating new business opportunities and revenue.
Guest speaker for various organizations/associations presenting to audiences ranging from 20 to 100 attendees.
REGIONAL DIRECTOR OF MARKETING & BUSINESS DEVELOPMENTApr 2012 to Apr 2014 Hospice Community Care － Lincoln, NE
Oversaw the direct communication with physicians, hospitals, long-term care facilities, home health agencies, insurance companies, the public, and other potential referral sources as identified.
Recruited and hired marketing teams, increased hospice awareness, developed marketing framework, designed and implemented all educational, promotional, and advertising materials.
Increased census by 86% in eight months and admission conversion ratio from 40% to 90%.
Negotiated service contracts, and resolved conflict with healthcare organizations, families, and caregivers when needed.
DIRECTOR OF NURSING & ADMISSIONSNov 2009 to Mar 2012 Emerald Communities － Lincoln, NE
Oversaw and was responsible for nursing care in five memory-care assisted living facilities, a day service and respite program, and one hospice facility.
Managed referral and admission processes for each modality and coordinated with families and discharge planners from various settings.
Designed and instructed a memory-care specific Medication Aide Certification Program and the Alzheimer's and Dementia Course for application of Certified Dementia Practitioner (CDP) certification.
Improved employee recruitment and retention efforts by restructuring employee benefits, eliminating the use of shift bonuses and employee overtime and implemented programs for educational certifications.
CLINICAL MANAGERJun 2008 to Nov 2009 Deck Family Practice & Medical Aesthetics － Lincoln, NE
Responsible for the operations, administration, and clinical aspects of the office.
Created employee training program to meet or exceed OSHA requirements on general workplace safety, blood borne exposure, hazard communication, tuberculosis infection control, and biomedical waste management.
Improved productivity, eliminated waste, re-negotiated vendor contracts, and restructured supply and inventory management.
Identified areas needing improvement and created policy and procedure for pain management and narcotic use, improving quality of care.
Master Degree, Healthcare AdministrationMarch, 2017Kaplan University － Omaha, NEHealthcare Administration
Bachelor of Science Degree, Healthcare AdministrationAugust, 2015Kaplan University － Omaha, NEHealthcare Administration
Diploma Licensed Practical Nurse (LPN)May, 2000Central Community College － Columbus, NE
Chaired the Alzheimer's Association Annual GALA fundraiser, 2013-2014
Speaker's Bureau Member - Alzheimer's Association, 2011-2014
Support Group Facilitator - Alzheimer's Association, 2011-2014
State Board Member - Community Health Charities of Nebraska, 2014
Leadership Council President - Alzheimer's Association, 2013