A dinamyc, results-oriented Manager background in multi-site management and employee relations. Dedicated and passionate about providing excellent customer service and exceeding organizational goals . Consistently achieve performance goals trough enthusiasm, tenacity and initiative, which complements knowledge in: Team bulding/ Managing staff Workshop activity Management Housekeeping management Quality Assurance / Control Facilities / Safety Management Customer service / Guest Relation Cost Containment / Control Policies and Procedures Continuos Performance Improvement Noted for outstanding communications skills, both with guess and staff; Core Strengths Strong organizational skills Courteous demeanor Sharp problem solver Top sales performer Energetic work attitude Customer service expert Team building skills Adaptive team player Coaching Visual merchandising proficiency Store operation Management Ability to handle/resolve problems Ability to handle fast-paced Team-oriented environment Works well under pressure Accomplishments Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Quality Communication Interacted with multicultural teams, ensuring the restaurant operates efficiently and effectively within the Company's operational guidelines. Computed Data Reports Provided required weekly, monthly and quarterly reports Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface Respond to Guest comments and criticism in a constructive and positive manner, looking at such as an opportunity to build Guest count. Educate and empower subordinate managers and team members to act in a similar capacity.
F&B marketing managerNov 2009 to May 2012 Biggi Co － Phuket
Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
Developed marketing strategies and campaigns each quarter.
Collaborated with advertising and promotion managers to promote products and services.
Planned and negotiated media buys, including TV, radio, print and digital.
Created an official company page on Facebook to facilitate interaction with customers.
Implemented and evolved high-impact strategies to target new business opportunities and new markets.
Restaurant ManagerMar 2004 to Jan 2009 Costa Cruise Line Worldwide
Purchasing controll process.
Deliveries and bill checking.
Food storage checking.
Standardization of internal communication.
Team creation and Management.
Scheduled and directed staff in daily work assignments to maximize productivity.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Consistently obtained highest rating from the county health department.
Gdo Retail ManagerOct 2002 to Feb 2004
Basko spa Genova, Italy
Prevented store losses using awareness, attention to detail and integrity.
Ranked as most effective department sales representative in the local region.
Designed and suggested new display ideas to improve accessibility to merchandise.
Worked under strict deadlines Assisted customers with store and product complaints.
Compiled weekly monetary reports and records for store managers.
Accurately logged all daily shipping and receiving orders.
Stocked and rotated inventory regularly.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.