Eyewear Consultant Patient Care Technician resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Capable IT Support experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Resourceful IT Technician offering years of experience providing expert-level support to users within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with Windows, Linux and Mac OS environments. Dependable Help Desk Technician/IT Support Technician with 7 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.

  • Drove service delivery and improved Enterprise IT services and products to 20,000+ end users in a fast-paced IT firm with 50+ corporate customers.
  • Performed 30 on-site visits to develop partner solutions.
  • Provided IT support services, troubleshooting and system operation.
  • Quickly solved 20+ customer issues daily with 95% success.
  • Enhanced help desk ticket system, reducing solution time by 35%
  • Created support service tickets and used web-based ticketing systems to track and deliver support services.
  • Installed, serviced and upgraded over 300 Windows computers.
  • Provided PC and mobile support to resolve client issues.
  • Assisted the network team in monitoring 4 network servers.
  • Microsoft Office
  • Information Technology
  • Customer Service
  • Leadership
  • Problem Solving
Eyewear Consultant/Patient Care Technician, 06/2022 - Current
Als Limited Port Chester, NY,
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Kept instruments and equipment clean and sanitized.
  • Assisted with patient admissions, discharges and transfers.
  • Prepared patient chart for admission and compiled appropriate paperwork.

  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
  • Monitored IT use to maintain compliance with established processes, policies and guidelines.
  • Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs.
Infantry Squad Leader, 10/2018 - 01/2020
Marine Corps City, STATE,
  • Evaluated rapidly changing conditions and provided decisive leadership to cultivate effective and well-planned team movements.
  • Oversaw daily command for squad of [Number] soldiers, demonstrating strong moral character, intellect and respect.
  • Maintained rifles, machine guns, mortars and hand grenades, verifying weapon locations and supporting magazine operations.
  • Applied critical thinking and analysis skills to evaluate intelligence data and other variables to plan course of action.
  • Demonstrated exceptional equipment knowledge in infantry employment of weaponry, including rocket launchers, rifles and mortars.
  • Led infantry team of 13 members in combat operations, providing tactical guidance for individuals with varying strengths.
  • Developed and maintained daily personnel accountability reports for 13 soldiers in remote and urban combat settings.
  • Coordinated all infantry logistics including locations, communications and camouflaging.
  • Trained diligently on gym equipment and exercise courses to achieve combat resilience and advance in both rank and skill level.
  • Constructed field expedient firing aids for infantry weapons.
  • Commanded more than 26 arms combat patrols on foot and in vehicles.
  • Spearheaded 3 fire teams during live fire battle drills, close combat training and MOUT exercises at various locations.
Help Desk Technician/IT Support Specialist, 12/2017 - 01/2020
Marine Corps City, STATE,
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Maintained records, logs and lifecycle documentation of work requests.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Increased overall company performance through improved IT uptime and cost reductions.
  • Updated computer security policies and procedures upon learning of new risks.
  • Coordinated security updates to avoid outages and downtime.
  • Promoted security awareness among employees and clients to alleviate risks and breaches.
  • Learned about latest security threats from blogs and online publications.
  • Educated individuals on complex computer terms using easy-to-understand wording.
  • Researched and designed advanced computer forensic tools.
Data Entry Clerk, 12/2017 - 01/2020
Marine Corps City, STATE,
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Reviewed and updated account information in company computer system.
  • Supported data entry across departments as requested, switching promptly to new projects.
  • Completed database backups to secure information.
  • Verified outdated data and implemented necessary changes to records.
  • Followed data program techniques and procedures to maintain data entry requirements.
  • Input new data to test customer and account system changes and upgrades.
  • Addressed data problems, troubleshooting solutions to minimize interruptions.
  • Transferred data from hard copies to digital databases, organizing information in new formats.
  • Created reports and audited charts to maintain concise records.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
Education and Training
High School Diploma: , Expected in 05/2016
Belleville West High School - Belleville, IL,
Certifications : Information Technology, Expected in
Vet Tech Institute of Houston - Houston, TX
English :
Native/ Bilingual:
Negotiated :
Vietnamese :
Negotiated :
Spanish :
Negotiated :
  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Promoted from Junior to Senior Lead, in less than 9-months.

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Resume Overview

School Attended

  • Belleville West High School
  • Vet Tech Institute of Houston

Job Titles Held:

  • Eyewear Consultant/Patient Care Technician
  • Infantry Squad Leader
  • Help Desk Technician/IT Support Specialist
  • Data Entry Clerk


  • High School Diploma
  • Certifications

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