Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Capable Extrusion Operator adept at managing Manufacturing processes and handling automotive products in safe and knowledgeable manner. Self-directed and industrious with record of accomplishment in production. Skilled in machine setup procedures.
Skills
Equipment operation
Data entry
Manufacturing background
Equipment monitoring
Die maintenance
Quality control understanding
Continuous Improvement
Extruder equipment
Mechanical inspection
Production efficiency
Operational planning
Problem resolution
Reliable and trustworthy
Organizational skills
Time management
Conflict resolution techniques
Talent development
Budgeting and finance
Workforce Management
Skilled multi-tasker
Focused on customer satisfaction
Expertise in sales
Schedule coordination
Customer Service
Training and coaching
Meticulous attention to detail
Account management
Experience
03/2018 to 06/2021
Extrusion Line OperatorIndy Tire Center – Tipton, IN,
Met changing production needs by replacing screens, dies and inserts according to manufacturing specifications.
Read and followed production schematics to produce products in line with design and manufacturing standards.
Set up machinery and ran extrusion lines production products such as door seals, window seals and trunk seals.
Set dials and controls on machine to create products of correct size, shape and thickness.
Supported process designs, tooling changeovers and optimizations to maximize quality, compliance and production throughout.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Managed, adjusted and provided regular maintenance of manufacturing equipment to boost operational efficiency.
Measured and tested products against specification requirements and communicated issues immediately to supervisor for remediation.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
05/2009 to 09/2017
Store ManagerJPs Pawn And Gun LLC – City, STATE,
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Resolved customer problems by investigating issues, answering questions and building rapport.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Boosted sales by 30% by cultivating customer rapport and delivering superior customer service.
11/2002 to 07/2008
Customer Service Manager/BookkeeperBI-LO – City, STATE,
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Set clear expectations and helped employees pursue optimal paths for achieving each target.
Evaluated and authenticated returns, exchanges and voids.
Interviewed, hired and trained new quality-focused customer service representatives.
Delivered continuous training to associates to maximize performance and customer relations skills.
Evaluated employee job performance and motivated staff to improve productivity.
Responded to in-person and online customers to improve company customer service ratings.
Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
Led team engaged in delivering assistance to customer service department on daily basis.
Education and Training
Expected in to to
: Basic Knowledge Motlow State Community College - Tullahoma, TN GPA:
Completed coursework in Literature, Liberal Arts and Mathematics
Expected in 01/2011 to to
Associate of Arts: Cosmetology Education Fayettville College of Cosmetology - Fayettville , TN GPA:
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