Talented individual and team leader offering 12+ years of success in many environments. Strategic thinker with unmatched proficiency. Offers proven ability to build effective teams as well as easily learning new skills. Committed to identifying and leveraging opportunities for growth. Hardworking and reliable with strong customer and communication skills. Highly organized, proactive and punctual with team oriented mentality.
Skills
Inside/ outside sales
Can handle high stress environment
Mining supply knowledge,
Training development
Mediation capability
Exceptional communication
MS Windows proficient
Cash flow management
Strategic sales knowledge
Credit card processing
POS systems expert
Account Management
Customer relations
Customer service
Data Entry
Filing
Forklift
Hiring
Inventory
Marketing
MS Windows
Shipping/Receiving
Scheduling
First Aid/CPR
Administrative support
Communications
Problem resolution
Inventory management
Planning and coordination
Supervision
Organization
MS Office
Team management
Invoice generation
Experience
03/2019 to Current
Extinguisher Technician/ SalesJohnstone Supply, Inc – Fresno, CA,
Work with customers direct to ensure they are properly equipped with fire protection.
Perform site audits, Service extinguishers in the commercial field as well as mining.
Exceed monthly sales goals, and also build new accounts for service.
Also maintain a good relationship with current customers and make sure all of their requests and concerns are taken care of promptly and efficiently.
Inspected commercial and industrial buildings to identify hazardous conditions and fire code violations.
Reviewed blueprints for accordance with state fire laws.
Determined appropriate steps needed to bring buildings into fire code compliance.
Carefully inspected flammable liquid and gas facilities for compliance with state regulations.
Improved customer satisfaction by finding creative solutions to problems.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Performed site evaluations, customer surveys and team audits.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Delivered and serviced at customer locations.
06/2016 to 03/2019
Outside Sales Representative, Outside Sales RepresentativeHyatt – Carmel, IN,
Building and establishing customer relationships, inside sales, purchase order issuing, shipping/ receiving.
Strong understanding and experience in the mining industry.
Rigging knowledge.
Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote.
Educated customers on product features and technical details to highlight benefits.
Negotiated prices and set up contracts to finalize sales agreements.
Expanded territory by successfully cold-calling retail leaders and negotiating profitable contracts across over 100 product lines while up-selling additional vendor partnerships.
Grew customer base by acquiring new customers and identifying needs to deliver relevant products
Introduced new products to distributors through demonstrations detailing features and capabilities.
Expanded sales by performing comprehensive market research on products and market locations.
Answered customers' questions regarding products, prices and availability.
Maintained excellent and open communication with company leadership to facilitate business development.
Managed vendor relationships to support supply chain and maintain product quality.
Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
Logged unit quantities and entered data within inventory database to facilitate records maintenance.
Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
Noticed damaged products and removed from received shipments to be processed for refund or replacement.
02/2010 to 05/2012
ManagerAirport Shell – City, STATE,
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Facilitated month-end journal entries, account reconciliation and invoicing using quick books.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Trained employees on additional job positions to maintain coverage of roles at all times.
Recruited and hired qualified candidates to fill open positions.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Assigned tasks to associates to fit skill levels and maximize team performance.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Leveraged ERP software to coordinate and enhance inventory delivery.
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