externship public relations resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Expected in 2014 Bachelor of Arts | Radio-Television Broadcast Journalism Healthcare Management and Speech Communication Southern Illinois University-Carbondale, Carbondale, IL GPA:

Major: Radio-Television Broadcast Journalism

Double Minor: HealthCare Management and Speech Communication


Offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.


Microsoft Office programs

Social networking sites (Facebook, Instagram, Twitter)

Data entry/ Typing

Event planning

Front desk training

Communicates effectively

Fluent in Twi (Ghanaian)

Customer service-focused

Organized and efficient

Motivated team player

  • Back of house operations understanding
  • Strong customer relationship builder
  • Ability to handle fast-paced environment
  • Ability to handle/resolve problems
  • Cash handling
  • Willing to work under pressure
  • Written and oral communication skills
  • Works well under pressure

Answered telephone calls and responded to inquiries.Assigned patrons to tables suitable for their needs and according to rotationAssisted in maintaining preparation and service areas in a sanitary condition.Greeted each customer with friendly eye contact.Helped with preparation, set-up, and service for catering events.Spoke with patrons to ensure satisfaction with food and service.Oversaw kitchen employee operations to ensure production levels and service standards were maintained.Maintained contact with kitchen staff, management, serving staff and customers.Complied with scheduled kitchen sanitation and ensured all standards and practices were met.

Managed front desk operations with a staff of four.


  • Planned all meetings and travel for student advisor's and provost.


  • Facilitated on-boarding of new employees by scheduling training, answering questions and processing paperwork.


  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.


  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.


  • Maintained status reports to provide management with updated information for students and faculty.


  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

to Externship-Public Relations Chumash Casino | Santa Ynez, CA,
  • Assisted in the development, marketing, and planning of the event "A Night in the Park".
  • Contacted every Chicago Public School and provided information detailing the Lifeguard Summer Program.
  • Sent out Press Releases.
  • Worked directly with executives and attended boardroom meetings.
2015 to Current Guest Service Agent Yavapai College | Prescott, AZ,
  • Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
  • Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
  • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
  • Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
  • Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Maintains a friendly, cheerful, and courteous demeanor at all times.
  • Performs other duties as assigned, requested, or deemed necessary by management.
04/2014 to 02/2015 Hostess/Assistant Manager Radisson Hotel Group | Phoenix, AZ,
  • Monitoring the restaurant to make sure everything is working proficiently
  • Estimating the wait times for the guests who come to our venue
  • In charge of monitoring the register and ensuring proper change is distributed
  • Accommodating large parties who attend our location as well as booking proper reservations for guests
  • Multi-tasking between in-store orders as well as over the phone orders/bookings
  • Detailed knowledge of software use within establishment
  • Continuously training and supervising new employees.
  • Back of the house operations
01/2012 to 05/2014 Volunteer University Of Colorado Boulder | Boulder, CO,
  • Recorded the student news broadcast live on WSIU PBS Station.
  • Conducted and scheduled games for guests.
  • Published news stories detailing current events.
09/2010 to 04/2014 Public Relations Officer African Student Council | City, STATE,
  • Marketed Africa Week" throughout SIU's campus through print advertisements and social media.
  • Sought out and contacted recording artists to perform at the events.
  • Contacted schools to strengthen our organizations footprint for the Midwestern African Conference.
2010 to 04/2014 Front Desk Assistant Exploratory Student Advisement | City, STATE,
  • Scheduled meetings between students and advisor's.
  • Ensured student filings were in compliance with university standards.
  • Updated filing system.
  • Increasing staff efficiency.
  • Maintained order and appropriate behavior in the office .
  • In-Depth knowledge of the university and the administrators within the colleges .
  • Knowledge of the respective colleges their majors, as well as the concentrations within those colleges In charge of night shift where I managed and made sure the office ran adequately while the office managers were off from their shift.
01/1 to 05/2012 Radio Host WSIU FM NPR | City, STATE,
  • Interviewed radio guests.
  • Authored news stories summarizing key highlights and analysis from the interviews.

Account Management, Calendaring, Computer Proficiency, Coordination, Critical Thinking, Data Collection, Data Entry, Documentation, Executive Management Support, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Organizational Skills, Proofreading, Scheduling, Service Orientation, Speaking, Time Management, Typing

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Resume Overview

School Attended

  • Southern Illinois University-Carbondale

Job Titles Held:

  • Externship-Public Relations
  • Guest Service Agent
  • Hostess/Assistant Manager
  • Volunteer
  • Public Relations Officer
  • Front Desk Assistant
  • Radio Host


  • Bachelor of Arts

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