express lane shopper resume example with 11+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

  • Microsoft Office
  • Microsoft Windows & Internet Explorer
  • Detailed-oriented
  • Strong organizational skills
  • Outstanding communication skills
  • Energetic work attitude
  • Courteous demeanor
  • Team-oriented
  • Exceptional Leader
11/2019 to Current Express Lane Shopper Ollie's Bargain Outlet | Louisville, KY,
  • Satisfied customers with quick, accurate service under tight deadlines and listened to customer needs to identify and recommend best products and services.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Worked quickly to pack orders efficiently and decrease product damage
  • Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries.
  • Listened to customer needs to identify and recommend best products and services.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
09/2013 to 11/2019 Freight Flow Supervisor Buy Buy BABY | City, STATE,
  • Increased the overall success and sales of the store by ensuring the sales floor and stockroom are merchandised, organized and replenished appropriately.
  • Print and pull product from the stock replenishment report.
  • Provided direction to team to ensure the maintenance of the stockroom is clean, safe and in accordance with company guidelines.
  • Attached address labels, identification codes and shipping instructions to containers.
  • Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
  • Estimated freight and postal rates to track shipment costs and weights.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
11/2010 to 08/2013 Merchandise Flow Supervisor Victoria's Secret | City, STATE,
  • Counted and balanced registers.
  • Directed and supervised staff performance.
  • Used Point of Sale register system to complete transactions.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Instructed staff on procedures for handling difficult transactions.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Grew revenue by improving sales and service strategies.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Increased sales on consistent basis by developing key customer relationships.
  • Increased sales on consistent basis by developing and maintaining key customer relationships.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Recognized for exceptional shift performance.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Built lasting client relationships by organizing and planning sales events.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Checked inventory system to locate items at other stores.
Education and Training
Expected in 05/2007 to to Associate of Science | SUNY Ulster, Stone Ridge, NY, GPA:

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Resume Overview

School Attended

  • SUNY Ulster

Job Titles Held:

  • Express Lane Shopper
  • Freight Flow Supervisor
  • Merchandise Flow Supervisor


  • Associate of Science

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