, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skills
Microsoft Office
Microsoft Windows & Internet Explorer
Detailed-oriented
Strong organizational skills
Outstanding communication skills
Energetic work attitude
Courteous demeanor
Team-oriented
Exceptional Leader
Experience
11/2019 to CurrentExpress Lane ShopperOllie's Bargain Outlet | Louisville, KY,
Satisfied customers with quick, accurate service under tight deadlines and listened to customer needs to identify and recommend best products and services.
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Worked quickly to pack orders efficiently and decrease product damage
Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries.
Listened to customer needs to identify and recommend best products and services.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
09/2013 to 11/2019Freight Flow SupervisorBuy Buy BABY | City, STATE,
Increased the overall success and sales of the store by ensuring the sales floor and stockroom are merchandised, organized and replenished appropriately.
Print and pull product from the stock replenishment report.
Provided direction to team to ensure the maintenance of the stockroom is clean, safe and in accordance with company guidelines.
Attached address labels, identification codes and shipping instructions to containers.
Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
Estimated freight and postal rates to track shipment costs and weights.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Exceeded customer satisfaction by finding creative solutions to problems.
11/2010 to 08/2013Merchandise Flow SupervisorVictoria's Secret | City, STATE,
Counted and balanced registers.
Directed and supervised staff performance.
Used Point of Sale register system to complete transactions.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Identified appropriate solutions to minimize issues and quickly solve problems.
Displayed merchandise for upcoming sales in visually appealing way.
Instructed staff on procedures for handling difficult transactions.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Maintained safe, organized store by keeping aisles free of merchandise and boxes.
Grew revenue by improving sales and service strategies.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Increased sales on consistent basis by developing key customer relationships.
Increased sales on consistent basis by developing and maintaining key customer relationships.
Researched out-of-stock items to find additional inventory in other store locations.
Recognized for exceptional shift performance.
Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Built lasting client relationships by organizing and planning sales events.
Mentored newly hired staff in upselling techniques to improve sales.
Checked inventory system to locate items at other stores.
Education and Training
Expected in 05/2007Associate of Science | SUNY Ulster, Stone Ridge, NY, GPA:
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