Express Lane Lead resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
To obtain permanent employment with excellent benefits, while learning valuable skills enabling me to be able to excel to a higher position.
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Customer service expert
  • Adaptive team player
  • Courteous demeanor
  • Seasoned in conflict resolution
  • Telecommunication skills
11/2016 to Current Express Lane Lead Cintas Corporation | Bessemer, AL,
  • Responsible for the Personal Shopper program , downloading & uploading internet orders ,Bagging there merchandise promptly and neatly , Calling each customer for Out Of Stocks or Substitutions with there order , Labeling each bag ,Keeping area clean ,loading customer vehicles During down times
  • Perform the duties of bagger or cashier, Making there shopping experience easy & convenient but also meeting there standards.
  • Training PT & FT personal shopper employees , Issue Lunch breaks and 15 min breaks.
03/2015 to 11/2016 Uniform Room Attendant Mills Fleet Farm | Brooklyn Park, MN,
  • Provide customer service , Assisting employees over the phone and at the door , counting inventory to ensure proper stock for each department, Scan in clean received clothes in GIMS system, Make copies of paperwork, Every Monday we have on a average 20-30 people for orientation that get fitted for there proper length and size, Issue loaner uniforms with proper protocol a(n) email with supervisors authorization, Maintain a clean work space, Do payroll deductions for uniforms.Issue new hires with appropriate uniforms and locks for their position, Delegate uniform policies to all casino employees, updating and recording inventory of uniforms, responsible for creating payroll deductions for uniform charges,Data entry of 3,000 employees who are new, current or terminated employees, Entering and removing employees from the conveyor belt.Prevented store losses using awareness, attention to detail and integrity.Trained [2] new employees quarterly.Communicated all merchandise needs or issues to appropriate supervisors.
04/2014 to 04/2015 Cashier The Tjx Companies, Inc. | Jefferson, GA,
  • Responsible for Providing Customer Service, Receive and disburse money, Operate a cash register, Answer customers' questions, Compute and record totals of transactions, Maintain clean and orderly checkout area, Process merchandise returns and exchanges, Resolve customer complaints, Balance cash register, Sell products or services and Price merchandise.
10/2012 to 05/2014 Membership Service Associate North Shore Healthcare Support Center | Saint Paul, MN,
  • Responsible for Assisting members with renewals credits, and upgrades, assisting members over the phone and transferring calls, keeping area clean, returning merchandise and making sure it gets put back properly or unless its a damaged item, assisting members with ten or less items, going above and beyond to help the member to put merchandise in there car.
  • Taking initiative to help out other departments within the club.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
02/2012 to 10/2012 Front End Supervisor Primrose School | Algonquin, IL,
  • Responsible for overseeing front end staff, which includes: hard tagging merchandise, ensuring organization of hangers and return items, and answering employee questions, Meet and greet customers, Cashiering, scanning for mark downs, and receiving merchandise from distribution truck.
  • Cleaning area and placing shop backs in appropriate spots at the conclusion of shift. Worked as a team member performing cashier duties, product assistance and cleaning.
  • Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints. Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Organized the store by returning all merchandise to its proper place.
02/2011 to 04/2012 Copy Center Associate / Cashier / Customer Service Copy Center Associate Petco | Highland, IN,
Copy Center :Responsible for assisting Customers in -store /3rd party orders or by telephone, make sure the customer is pleased, make sure my area is clean at all times, make sure the order that was placed and worked on is correct , make copies either black and white or color and much more.Help them as much as possible with anything they want done.
Cashier/Customer Service: Responsible for Cashiering, answering telephones, assisting customers, greeting customers, making sure the customer is pleased, the sale of warranty plans, and rewards card program, cleaning around area and placing shop backs in appropriate spots at the conclusion of shift.
10/2009 to 06/2010 Housekeeping Assistant WILLIAM L. CUMBERLANDER JR | City, STATE,
  • Assisted in cleaning windows, vacuuming, cleaning bathrooms, gathering and deposing of trash,wiping counter tops, mopping floors, sweeping floors inside and outside of organization, and external grounds maintenance as needed.
08/2009 to 09/2009 Teacher Assistant FULTON ELEMENTARY SCHOOL | City, STATE,
  • Volunteered by assisting the 2nd grade teacher, helping the students with class work , reading books to them, helping the teacher compose Friday folders, aiding and assisting the students with difficult homework and class work assignments, playing math games, and overseeing the students when needed.
08/2009 to 08/2010 Inventory Assistant BRA-LA-LA | City, STATE,
  • Responsible for counting large quantities of merchandise, pricing with tags incoming inventory, greeting incoming guest and customers , directing guest to appropriate locations of store, placing phone calls to customers notifying them that their order is in house, assisting customers on the telephone and receiving and relaying important messages to co-workers, depositing money in bank with return receipts for the Supervisor, making certain that the store is clean to ensure a great working customer and employee store environment and making sure the store is well organized accessing merchandise easily and efficiently.
Education and Training
Expected in 2010 High School Diploma | Reservoir High School, Fulton, MD GPA:
Careful and active listener ,Multi-tasking ,Professional and friendly 

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Resume Overview

School Attended

  • Reservoir High School

Job Titles Held:

  • Express Lane Lead
  • Uniform Room Attendant
  • Cashier
  • Membership Service Associate
  • Front End Supervisor
  • Copy Center Associate / Cashier / Customer Service Copy Center Associate
  • Housekeeping Assistant
  • Teacher Assistant
  • Inventory Assistant


  • High School Diploma

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