To obtain permanent employment with excellent benefits, while learning valuable skills enabling me to be able
to excel to a higher position.
Strong organizational skills
Active listening skills
Sharp problem solver
Customer service expert
Adaptive team player
Seasoned in conflict resolution
Express Lane Lead12/2016 to Current HARRIS TEETER Fulton, MD
Responsible for the Personal Shopper program , downloading & uploading internet orders ,Bagging there
merchandise promptly and neatly , Calling each customer for Out Of Stocks or Substitutions with there order ,
Labeling each bag ,Keeping area clean ,loading customer vehicles During down times
Perform the duties
of bagger or cashier, Making there shopping experience easy & convenient but also meeting there standards.
Training PT & FT personal shopper employees , Issue Lunch breaks and 15 min breaks.
Uniform Room Attendant04/2015 to 12/2016 MARYLAND LIVE CASINOHanover, MD
Provide customer service , Assisting employees over the phone and at the door , counting inventory to
ensure proper stock for each department, Scan in clean received clothes in GIMS system, Make copies of
paperwork, Every Monday we have on a average 20-30 people for orientation that get fitted for there proper
length and size, Issue loaner uniforms with proper protocol a(n) email with supervisors authorization,
Maintain a clean work space, Do payroll deductions for uniforms.Issue new hires with appropriate uniforms
and locks for their position, Delegate uniform policies to all casino employees, updating and recording
inventory of uniforms, responsible for creating payroll deductions for uniform charges,Data entry of 3,000
employees who are new, current or terminated employees, Entering and removing employees from the
conveyor belt.Prevented store losses using awareness, attention to detail and integrity.Trained  new
employees quarterly.Communicated all merchandise needs or issues to appropriate supervisors.
Cashier05/2014 to 05/2015 TOTAL WINE & MOREFulton, MD
Responsible for Providing Customer Service, Receive and disburse money, Operate a cash register, Answer
customers' questions, Compute and record totals of transactions, Maintain clean and orderly checkout area,
Process merchandise returns and exchanges, Resolve customer complaints, Balance cash register, Sell
products or services and Price merchandise.
Membership Service Associate11/2012 to 06/2014 SAMS CLUBLaurel, MD
Responsible for Assisting members with renewals credits, and upgrades, assisting members over the phone
and transferring calls, keeping area clean, returning merchandise and making sure it gets put back properly
or unless its a damaged item, assisting members with ten or less items, going above and beyond to help the
member to put merchandise in there car.
Taking initiative to help out other departments within the club.Maintained up-to-date knowledge of store
policies regarding payments, returns and exchanges.
Front End Supervisor03/2012 to 11/2012 ROSS DRESS FOR LESS Laurel, MD
Responsible for overseeing front end staff, which includes: hard tagging merchandise, ensuring
organization of hangers and return items, and answering employee questions, Meet and greet customers,
Cashiering, scanning for mark downs, and receiving merchandise from distribution truck.
Cleaning area and
placing shop backs in appropriate spots at the conclusion of shift. Worked as a team member performing
cashier duties, product assistance and cleaning.
Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints. Recommended, selected
and helped locate merchandise based on customer needs and desires.
Organized the store by returning all
merchandise to its proper place.
Copy Center Associate / Cashier / Customer Service Copy Center Associate03/2011 to 05/2012 STAPLESLaurel, MD
Copy Center :Responsible for assisting Customers in -store /3rd party orders or by telephone, make sure the customer is pleased, make sure my area is clean at all times, make sure the order that was placed and worked on is correct , make copies either black and white or color and much more.Help them as much as possible with anything they want done.
Cashier/Customer Service: Responsible for Cashiering, answering telephones, assisting customers, greeting customers, making sure the customer is pleased, the sale of warranty plans, and rewards card program, cleaning around area and placing shop backs in appropriate spots at the conclusion of shift.
Housekeeping Assistant10/2009 to 06/2010 WILLIAM L. CUMBERLANDER JRLaurel, MD
Assisted in cleaning windows, vacuuming, cleaning bathrooms, gathering and deposing of trash,wiping
counter tops, mopping floors, sweeping floors inside and outside of organization, and external grounds
maintenance as needed.
Teacher Assistant08/2009 to 09/2009 FULTON ELEMENTARY SCHOOLFulton, MD
Volunteered by assisting the 2nd grade teacher, helping the students with class work , reading books to
them, helping the teacher compose Friday folders, aiding and assisting the students with difficult homework
and class work assignments, playing math games, and overseeing the students when needed.
Inventory Assistant08/2009 to 08/2010 BRA-LA-LAFulton, MD
Responsible for counting large quantities of merchandise, pricing with tags incoming inventory, greeting
incoming guest and customers , directing guest to appropriate locations of store, placing phone calls to
customers notifying them that their order is in house, assisting customers on the telephone and receiving
and relaying important messages to co-workers, depositing money in bank with return receipts for the
Supervisor, making certain that the store is clean to ensure a great working customer and employee store
environment and making sure the store is well organized accessing merchandise easily and efficiently.
Education and Training
High School Diploma2010Reservoir High SchoolFulton, MD
Careful and active listener ,Multi-tasking ,Professional and friendly