expo food runner resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Committed customer service representative with experience serving hot, delicious food while maintaining friendly atmosphere. Supported multiple FOH duties for optimal service to every guest. Efficiently ran food and drinks, seated customers and discussed menu options. Kept dining area clean with proactive attention to departing guests, empty plates and spills.
Skills
Table bussing
Restroom oversight
Closing duties
Serving staff support
Dining room setup
Cleaning and sanitizing methods
Issue escalation
Trash removal
Guest service
Customer seating
Food running
Menu inquiries
Team building
Supervision
Problem resolution
Customer service
Team management
MS Office
Handling cash and card payments
Experience
Expo/Food Runner, 08/2020 to Current Buffalo Wild Wings – Miller Place, NY,
Assisted servers with table settings and beverage refills during busy periods.
Checked tables and refilled condiments that were running low.
Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to the managers immediately.
Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
Completed final preparations of dishes and quickly delivered items to customers.
Delivered entrees to tables and made sure each guest received correct menu items.
Inventoried food supplies to determine needs and replenish stations.
Collected empty plates and glasses to minimize bussing requirements between customers.
Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
Communicated with seated guests for outstanding customer service.
Server, 06/2020 to 08/2020 Hy-Vee – Owatonna, MN,
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Collaborated with host, bus person and cook to serve up food and beverage options.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Checked ID's to ensure customers are of age to drink.
Handling cash and card payments.
Trainer/Server Trainer, 09/2017 to 08/2020 Marriott International – Visalia, CA,
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Controlled portion sizes and garnishing for optimal cost controls.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Calculated charges, issued table checks and collected payments from customers.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Cleared tables efficiently to maintain high turnover rate and minimize wait times.
Monitored customer movements and quickly cleared empty tables for future customers.
Trained new employees to perform duties by showing how to serve, bus and complete sidework.
Handling cash and card payments.
Insider, 10/2016 to 09/2017 Snappy Tomato Pizza – City, STATE,
Prepared breads, subs, salads and other menu items.
Cut pizzas using rocking pizza cutter tool.
Topped crust with sauce, meat, cheese and vegetables.
Placed completed orders at pick-up counter and alerted customers to retrieve items.
Recorded customer orders by answering phone or taking information in person.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Set up and decorated menu marketing boards with current meal and drink specials.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Education and Training
GED: , Expected in 06/2017 to Clovis Community College - Clovis, NM GPA:
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