Expert Electrician Engineer Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Network Administrator experienced in server management, systems analysis and database design possessing exceptional troubleshooting skills for networking issues, end user problems and network security.


Proactive * Computer Digital Graphic * Cashier * Receptionist * Barista * Customer Service * Food & Beverage * 10 Key Touch * Data Entry * CPR and First aid * Filling * Multi Tasking * Organized * Team Player * Highly Motivated * Works well under stress and pressure * Professional in communication * Creative * Problem-solving - Fire Watch Qualified - Cable Installer

PROGRAMS: Microsoft Office * POS * Outlook * Adobe Photoshop * TCP/IP suite * OSI model * IPXSPX * NetBEUI * DHCP * Ethernet Wan * Lan InConus and Out of Country, WINS * Excellent working knowledge using both CISCO and Mac systems * Microsoft Excel * WordPerfect * Microsoft Word * CT DataTrac

  • Certificate in Application Development
  • Network configuration and support
  • Exceptional troubleshooter
  • Data visualization
  • Desktop and laptop expert
  • Active Directory
  • Data connectivity
  • VoIP knowledge
  • Self-starter
  • CPU, RAM and hard drive performance testing
  • New technology and product research
  • IT security policies
  • Patch management
  • Customer service specialist
  • Served as Network Administrator for department's LAN consisting of approximately 2135 workstations, 10 servers and 12 test-lab systems.
  • Maintained 87% uptime for 52 weeks in a row.
  • Spearheaded the formation of an Internal Systems User Group to exchange ideas and information between the IT department and other departments.
Expert Electrician Engineer, 2013 to 2014
Serco Engineering Company City, STATE,
  • Certified Knowledge of Cable Installer including Coax/Fiber Cable/19 Pair Cable.
Information System Technician, 07/2006 to 07/2012
United States Navy City, STATE,
  • Six years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
  • Worked on Routers, firewalls, switches (managed/unmanaged), Modems, desktops/laptops, servers, motherboards, printers and scanners.
  • Protocols worked on; TCP/IP suite, OSI model, IPXSPX, NetBEUI, DHCP, Ethernet Wan/Lan InConus and Out of Country, and WINS Excellent working knowledge using both CISCO and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, CT DataTrac.
  • As a technical liaison, responsible for providing troubleshooting and repairing technical support to 65,000 employees and consultants A team player, acknowledged as "Total Quality Customer Service Professional." Provide first-level phone support for over 2,000 users, Collect information from customer regarding their technical issue and create a trouble ticket to then if applicable routed customer to appropriate technical queue, or have the technician call customer back if they were currently engaged on another issue As a technical liaison, responsible for providing troubleshooting and repairing technical support to 105,000 government employees, Active Duty/Reserve combatants, and consultants in Baghdad, Iraq Support over 30 Microsoft servers and over 300 Windows XP desktops spanning multiple site locations Managed 100+ key accounts, unlock users from their network accounts, add users into a specific group distribution list and extend users accounts using Active Directory Users and Computers Completed work using Remedy Software ticketing application to log-in calls and creating work tickets.
  • Respond to telephone calls, email and personal requests for technical support such as account creation, basic Windows and network troubleshooting, Microsoft installation, network monitoring and reporting.
  • Provides on-site help desk support to local and remote end users on a variety of issues in identifying & researching to resolve technical problems on Microsoft Windows XP.
  • Identified, reported and resolved network security violations.
  • Diagnosed network problems involving a combination of hardware, software, power and communications issues.
  • Maintained company servers, computers, printers, cables and other equipment.
High School Diploma: , Expected in 1 2005
Granby High School - ,
10 Key Touch, Active Directory, Adobe Photoshop, basic, Cable, Cashier, CISCO, CPR, Customer Service, Data Entry, desktops, DHCP, email, Ethernet, Filling, firewalls, First aid, government, Graphic, help desk support, phone support, Lan, laptops, Lotus 1-2-3, Mac, Microsoft Excel, Microsoft Office, Outlook, Windows, Microsoft Windows XP, Windows XP, Microsoft Word, Works, Modems, motherboards, NetBEUI, network troubleshooting, network, OSI, POS, printers, Problem-solving, Protocols, Quality, Receptionist, repairing, reporting, researching, Routers, sales, scanners, servers, switches, TCP/IP, Team Player, technical support, technician, telephone, troubleshooting, trouble-shooting, Wan, WordPerfect

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Resume Overview

School Attended
  • Granby High School
Job Titles Held:
  • Expert Electrician Engineer
  • Information System Technician
  • High School Diploma

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