expert communications business partner resume example with 14+ years of experience
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Business partner with an entrepreneurial, creative mindset and proven track record of delivering impactful results. 10+ years of corporate communications experience, including employee, executive, customer, and engineering communications, as well as products & solutions marketing.
Strong story telling skills, ability to make complex information simple and engaging for global employee audiences. 3 Time Emmy award-winning former broadcast news journalist, who brings the unique value proposition of external perspective, cultural astuteness, and impactful creative vision for effective enterprise communications.
Ability to add value to projects through resourcefulness and by leveraging certifications in Process and Project Management, to streamline and improve business processes, which improve the bottom line.
- Achieved a win for Dematic Executive Leadership Team member by writing and submitting an entry for the 2022 Supply & Demand Chain Executive’s Women in Supply Chain award.
- Winner of two 2022 global Telly Awards for journalistic excellence, including the People's Telly, for "Black Voices from Big Brown", a Black History Month book project I co-created and lead, on behalf of the UPS African American Business Resource Group. The project also won multiple, national Diversity, Equity & Inclusion awards in 2021, including Top 25 U.S. ERGs and Top 5 ERG sponsors.
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Argo Group International Holdings Ltd. – New York, NY,
Supported the EVP of Global Products & Solutions and the Global Software Organization, attending all staff and function meetings, providing executive communications strategy support, internal and external campaign design, and execution on major company partnership announcements.
- Collaborated with Marketing and PR Partners
- Arranged personal image transformation for executive leadership, which included media training
- Hired and managed vendors to capture impactful corporate photography and video for media press kits
- Worked with PR agency partners on coordination and supervision of media interviews with leaders
- Amplified published media content across internal and external social channels
- Helped coordinate and promote internal and external thought leadership speaking opportunities
- Wrote, submitted and managed executive awards entries
- Managed executive social media account
- Brand Ambassador
- Coordinated Quarterly function All Hands meetings, both domestic and international handling scheduling, distributing invitations, and coordinating Audio/Visual support and post meeting communications. Q3 meeting netted over 50% increase in audience participation
- Wrote and distributed function Org Announcements
- Collaborated with function leaders, designing communications plans for strategic initiatives, to drive measurable outcomes and deeper relationships with cross-functional teams
- Gathered and synthesized metrics, implemented recommendations to define, structure, and execute future initiatives
UPS Buildings & Systems Engineering – City, STATE,
Hired to help build first communications team for the global Buildings & Systems Engineering function.
- Managed team of 7, including 2 Supervisors, 2 Specialists, 3 Administrative Assistants
- Worked closely with BaSE leadership, providing guidance and building framework for communications deliverables on global initiatives, projects, and Global Town Halls
- Worked with HR Culture & Change team to develop initiatives that improved BaSE employee culture scores
- Formed BaSE Culture Club and organized quarterly culture events featuring procured external speakers
- Authored, edited, and directed daily digital communications with vital updates for BaSE field teams pertaining to safety, environmental, and regulatory compliance
- Created/Edited bi-monthly BaSE Bulletin
UPS Employee Communications – City, STATE,
Liaison between Employee Communications and internal clients, including Corporate Transportation, the UPS Foundation, and the HR Diversity & Inclusion team, to deliver enterprise communications and targeted messaging.
Communicated regularly with clients to understand needs while providing high level of expertise
- Took leadership role in Employee Resource Group to create and lead a curated multi-media initiative during the Black Lives Matter Movement, delivering enterprise communications and targeted messaging. Project received buy in from CEO and ERG sponsor and won several DE & I awards, including top 25 U.S. ERGs and 2022 International Silver People's Choice Telly.
- Communicated regularly with clients to understand needs while providing high level of expertise
- Developed and enhanced client results by leveraging project and process management expertise, which continued to yield 10% or more reduction in spending for transportation function following major initiative
- Streamlined communication efforts by providing data analytics, which led to more effective strategy and results
UPS Employee Communications – City, STATE,
Met with cross functional partners, and external stakeholders to develop communications goals for a variety of initiatives including employee engagement campaigns, customer case studies and annual Sustainability Report
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Vetted, hired and supervised creative vendors, submitting rough cuts and drafts to clients and management to gain approval
- Worked with corporate legal, brand, and marketing teams to ensure compliance
- Acted in self-directed capacities to resolve issues and implement tailored communications and non-communications strategies for clients
- Planned logistics of onsite and offsite video productions involving Executive Leadership Team members, including session preparations for annual UPS Management Conference
Company Name – City, State,
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Resume Overview
School Attended
- American Public University System
- University of Mississippi
- Gwinnett Technical College
Job Titles Held:
- Expert Communications Business Partner
- Communications & Culture Change Manager
- Business Relationship Manager
- Interactive Design and Video Production Supervisor
- Sr. Communications Representative
Degrees
- Master of Arts
- Bachelor of Arts
- Associate of Arts
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