Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Many positions prior to graduation from college; warehouse, pharmacy tech, caddie, men’s clothing retail, shoes sales, real estate sales, fast food and construction. Entrepreneur,

ambitious and results-oriented Manager with over 30 years of experience, creating strategic alliances with industry leaders. Strong at building and retaining high-performing sales and service teams. Managed call center and over 100 service centers.

Work History
Executive Vice President of Business Unit Operations, 11/1983 to 02/1991
Crawford And CompanyCity, STATE,
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
  • Conducted field office visits (100) branches and met over 300 corporate customers for business development
  • Worked with Top 50 customers to understand requirements and provide exceptional service
  • Developed, updated and maintained database of existing and potential customers in our IT systems
  • Developed and executed targeted relationship and account development strategy
  • Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact
  • Worked with Chairman of Board to communicate problems, improve operations and provide exceptional customer service to top accounts
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from poor communication services, to loyal client base
  • Managed high-value existing and new business acquisitions to deliver on objectives and maximize corporate revenue, support and awareness
  • Improved quality through improved internal IT systems for increased efficiency and effectiveness
  • Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content
  • Created positioning and key messages to differentiate business solutions and products in market
Executive Vice President of Sales, 02/1992 to 07/1996
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements
  • Prepared sales presentations for acquiring new national accounts. Demonstrated cost effectiveness of our service lines
  • Developed promotional material for trade conferences and direct sales efforts
  • Collaborated with upper management to implement continuous improvements and exceed team goals
  • Brought about industry-leading managed care services by applying strategic strategies from Health Industry
  • Identified opportunities for growth within state and regional territory and collaborated with sales teams to reach sales goal
  • Created and implemented new business opportunities by utilizing strategic networking strategies with software providers
  • Marketed Managed Care services to targeted audience at trade shows and events
  • Increased sales volume by expanding service lines to new national corporate self insured accounts, including Property/Casualty Insurance companies, and third party claims administrators
President of Operations, 07/1998 to 06/2017
SGS- NorthAmericaCity, STATE,
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 35%
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories
  • Developed and rolled out new policies designed to bolster productivity and reduce overall administrative costs
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Enhanced operational efficiency and productivity by managing budgets, accounts and our strategic goals
  • Reported issues to higher management with great detail, resulting in positive cross company unity
  • Coordinated quarterly leadership meetings to involve team leaders on best practices to optimize branch performance
  • Reduced operational risks while organizing sales and marketing research data to forecast performance trends
  • Generated and developed new customers, using strong direct sales techniques, networking and developed internal management information systems to grow existing clients
  • Cultivated and strengthened lasting client relationships using personal sales calls monthly with key accounts, and trained new sales staff
  • Implemented new business strategies by executing team participation in development of plan. and therefore establishing ownership to , increase revenue by targeting new markets
  • Tripled profits (up33%) within first year through restructure of business line
  • Increased sales by 409% by establishing goals, overseeing performance, introducing bonus programs and upgraded marketing material
  • Implemented innovative programs, including benefit and recognition programs to increase employee loyalty and reduce turnover
  • Improved brand awareness by monitoring all marketing campaigns, business development, and participation in industry conferences
  • Established and administered annual budget
  • Created, managed and executed business plan and communicated company vision and objectives to department heads
  • Supervised directly 12 corporate employees: Finance, Sales, Administration, Human Resources, Product Managers, iTechnology and call centers
  • Delivered business strategy
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Studied latest trends to add new merchandise to services lineup, improving sales revenues $20M in first 3 years
  • Manage monthly, quarterly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor services to individual markets
  • Increased profits by 300% within one year through restructure of business line
  • Employee development
  • Trend forecasting
  • Customer retention
  • Goal settiing
  • Sound judgment
Bachelor of Science: Business Psychology , Expected in 1971
Arizona State University - Tempe, AZ,

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  • Arizona State University

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  • Executive Vice President of Business Unit Operations
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  • Bachelor of Science

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