Many positions prior to graduation from college; warehouse, pharmacy tech, caddie, men’s clothing retail, shoes sales, real estate sales, fast food and construction. Entrepreneur,
ambitious and results-oriented Manager with over 30 years of experience, creating strategic alliances with industry leaders. Strong at building and retaining high-performing sales and service teams. Managed call center and over 100 service centers.
Work History
Executive Vice President of Business Unit Operations, 11/1983 to 02/1991 Crawford And Company – City, STATE,
Managed quality assurance program including on site evaluations, internal audits and customer surveys
Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
Conducted field office visits (100) branches and met over 300 corporate customers for business development
Worked with Top 50 customers to understand requirements and provide exceptional service
Developed, updated and maintained database of existing and potential customers in our IT systems
Developed and executed targeted relationship and account development strategy
Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact
Worked with Chairman of Board to communicate problems, improve operations and provide exceptional customer service to top accounts
Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from poor communication services, to loyal client base
Managed high-value existing and new business acquisitions to deliver on objectives and maximize corporate revenue, support and awareness
Improved quality through improved internal IT systems for increased efficiency and effectiveness
Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content
Created positioning and key messages to differentiate business solutions and products in market
Executive Vice President of Sales, 02/1992 to 07/1996 GENEX – City, STATE,
Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements
Prepared sales presentations for acquiring new national accounts. Demonstrated cost effectiveness of our service lines
Developed promotional material for trade conferences and direct sales efforts
Collaborated with upper management to implement continuous improvements and exceed team goals
Brought about industry-leading managed care services by applying strategic strategies from Health Industry
Identified opportunities for growth within state and regional territory and collaborated with sales teams to reach sales goal
Created and implemented new business opportunities by utilizing strategic networking strategies with software providers
Marketed Managed Care services to targeted audience at trade shows and events
Increased sales volume by expanding service lines to new national corporate self insured accounts, including Property/Casualty Insurance companies, and third party claims administrators
President of Operations, 07/1998 to 06/2017 SGS- NorthAmerica – City, STATE,
Devised, deployed and monitored processes to boost long-term business success and increase profit levels 35%
Enhanced and redefined organizational structure to maintain company's competitive edge across territories
Developed and rolled out new policies designed to bolster productivity and reduce overall administrative costs
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
Enhanced operational efficiency and productivity by managing budgets, accounts and our strategic goals
Reported issues to higher management with great detail, resulting in positive cross company unity
Coordinated quarterly leadership meetings to involve team leaders on best practices to optimize branch performance
Reduced operational risks while organizing sales and marketing research data to forecast performance trends
Generated and developed new customers, using strong direct sales techniques, networking and developed internal management information systems to grow existing clients
Cultivated and strengthened lasting client relationships using personal sales calls monthly with key accounts, and trained new sales staff
Implemented new business strategies by executing team participation in development of plan. and therefore establishing ownership to , increase revenue by targeting new markets
Tripled profits (up33%) within first year through restructure of business line
Increased sales by 409% by establishing goals, overseeing performance, introducing bonus programs and upgraded marketing material
Implemented innovative programs, including benefit and recognition programs to increase employee loyalty and reduce turnover
Improved brand awareness by monitoring all marketing campaigns, business development, and participation in industry conferences
Established and administered annual budget
Created, managed and executed business plan and communicated company vision and objectives to department heads
Supervised directly 12 corporate employees: Finance, Sales, Administration, Human Resources, Product Managers, iTechnology and call centers
Delivered business strategy
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Studied latest trends to add new merchandise to services lineup, improving sales revenues $20M in first 3 years
Manage monthly, quarterly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor services to individual markets
Increased profits by 300% within one year through restructure of business line
Skills
Employee development
Trend forecasting
Customer retention
Goal settiing
Sound judgment
Education
Bachelor of Science: Business Psychology , Expected in 1971 Arizona State University - Tempe, AZ, GPA:
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School Attended
Arizona State University
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Executive Vice President of Business Unit Operations
