MS Excel, MS Word, MS Outlook, MS PowerPoint, MS Project, MS Access, Beta testing, OLAP environments, WordPerfect, Lotus 1-2-3, Symphony, d Base, Swift Response, Open Step, Fox Pro, FORTRAN, PC & Mainframe (VAX/VMS), DOS, Windows 95/98/2000; 3.1, Netscape, Microsoft Internet Explorer, America Online, and Data Entry.
Management: Project Management Skills, Customer Relationship Management, ISO 9000, SAS-70,Continuous Improvement (Kaizen, 6 Sigma), Forecasting and Staffing, Reporting, Client Communication, Metrics Expertise, Team Aspect, Avaya, ACD, eWFM, RTA, IEX, Witness, Cisco, Blue Pumpkin, Geotel, ROLM, Hyperion
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