Executive Vice President and COO Resume Example

Assistant Operations Administrator for this 150 bed (350 capacity) Acute Care Military Hospital which is the 5th largest in the Military Health System. Responsible for carrying out directives from Military Health System leadership in developing a new disability benefits program, leading administrative departments in achieving operational goals in accordance with the hospital mission, and ensuring the facility was prepared in going through its Joint Commission re-accreditation survey.

• Launched the Disability Evaluation System (DES) as a new method in processing disability benefits for service members leaving active duty. Successfully lowered metrics well below Navy Higher Command standards, placing Naval Hospital Camp Pendleton among the top 3 performers in the entire Military Health System. Implemented policies which effectively reduced processing times by 75% over a 6 month period.
• Lead Administrator to the Flu Clinic, specially launched for the 2009 Flu epidemic. Supported Medical Staff, Facilities, and Operations, in effectively marketing, locating, and providing coding guidance for this special clinic. Successfully treated over 2500 patients over a 2 month period.
• Performance Improvement and Quality Assurance Administrator. Managed performance improvement projects for varied healthcare departments. Provided quarterly reports to higher leadership on notable accomplishments. Made quarterly reports for Joint Commission maintenance of standards. Completion of 10+ PDCA/Kaizen projects and 2 FMEA projects with various clinical departments.
• Team leader for Lean Six Sigma project on Medical Boards process improvement. Led multidisciplinary team through process mapping, SWOT analysis, and implementation of targeted interventions to improve efficiency of Medical Boards process for injured soldiers and sailors.
• Participant in Joint Commission mock survey and a team leader during the actual re-accreditation survey by the Joint Commission.
• Preparation and funding of 3rd party contracts and procurement of supplies and services from various vendors; Experience with Government contracting and demonstrated understanding of Federal Acquisition Regulation (FAR) guidelines.

Led the largest Administrative Department of the Hospital, a staff of 75+, including 15 Active Duty Military personnel and 3 Branch Clinics. Oversight in the area of Health Information Management to include records, medical coding, transcription, and admissions.

• Directed the implementation of the Coding Compliance Plan, utilizing an error based training schedule for providers to reach goals for coding accuracy and engage providers in improving documentation. Results included overall coding accuracy improvement by over 70%, in trial clinic. Lauded by Regional Military leadership as an effective model for improving coding accuracy within the Military Health System (MHS).
• Successfully Procured New Healthcare Service contracts within the areas of transcription and medical coding to save the command over 250k annually. Later, instrumental in converting said contracts to permanent positions to realize even greater cost savings over the long term.
• Served as Command HIPAA Compliance officer; educated hospital and branch clinic staff on HIPAA policies, conducted investigations, and reported breaches to Naval Command.
• Constructed new Admissions and Medical Records areas to better accommodate patient flow and scope of work. Coordinated with Operations Management and Facilities in the planning, design, and construction phases of these projects. Improved overall utility of space for staff members and patient satisfaction.
• Authored a book chapter on Utilization Management and an article on Case Management published in the AAMA executive journal. The textbook was published in 2009 and it is in current use in various schools of Public Health nationally and internationally.

Manager of a multidisciplinary team for this international consulting firm contracting with international ministries of health in performance improvement.

• Organized teams of Healthcare Professionals to conduct mock surveys for Joint Commission International (JCI) accreditation at healthcare organizations abroad. Collaborated with providers and local Administrators.
• Drafted formal proposals, responses to tenders, and strategic plans for Healthcare Organizations and Governmental Health Agencies worldwide. Accompanied professional teams to multiple site surveys in Cyprus and Syria. Conducted Statistical analysis of data and provided regular reports to the CFO and COO of the company.