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Executive Vice President and COO Resume Example

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EXECUTIVE VICE PRESIDENT AND COO
Executive Profile
Profile of Qualifications: Executive Leader possessing over 7 years of healthcare management experience. Recognized as an international expert on accreditation and surveying of hospitals. Experienced strategic planner, strong leader, and effective change agent in multiple hospitals worldwide. Possess' extensive experience in all areas of hospital management and working with multi-disciplinary teams to achieve high performance, minimize costs, and maximize profits.
Skill Highlights
  • Critical Mission/Process Management
  • Hospital Surveying
  • Medical Coding Compliance
  • Personnel Mentoring/Coaching
  • Budget Planning and Administration
  • Acute Care
  • Organization Mission Fulfillment
  • Inter-Organizational Teamwork
  • Performance Improvement
  • Healthcare Quality
  • Accreditation
  • Joint Commission
  • LEAN Six Sigma
  • Government Contracting
  • EHR / HIM Systems
  • Staff Development and Empowerment
Professional Experience
Executive Vice President and COO
January 2011 to Current
Vmly&R - Kansas City , MO

Chief Operations Executive for this international healthcare consulting firm which works with large private and governmental hospitals worldwide to achieve accreditation through the Joint Commission International and provides targeted consultations which include performance improvement, strategic planning, utilization management, and human resource planning. Demonstrated leadership in completing a number of major projects worldwide, procuring new contracts within private and public sectors, and the establishment and management of agencies in 6 countries.

  • Completed an 18 month acute care hospital improvement project with the Ministry of Health in Saudi Arabia which resulted in the successful Joint Commission International Accreditation of 8 major government acute care hospitals (400+ beds) across the kingdom. Each hospital having passed their initial JCI survey with marks above 95%.
  • Successful JCI accreditation of 25+ hospitals worldwide. Personally supported each project with targeted technical assistance in all areas of hospital administration and quality management.
  • Completed 17 Facility inspection surveys and 12 JCI Mock Surveys at Hospitals in Saudi Arabia. Internationally known expert in hospital facility inspections to include all clinical departments and auxiliary services -- electrical, water treatment, HAZMAT, heating and air, warehouse, laundry, and medical equipment (CT, MRI, XRay, etc.). Subject matter expert on JCI chapters FMS, GLD, MCI, PFE, PFR, IPSG and SQE.
  • Utilization Management Review and Analysis of 4 Major Private Hospitals in Saudi Arabia. Completed comprehensive review of 4 Private Hospitals in Saudi Arabia to provide them with targeted solutions to increase revenue and lower expenses. All clients reported profit increases within the first year following implementation.
  • Successful OR Utilization Project for a Major Private Hospital (250+ bed) in Saudi Arabia. Lowered turnaround time between surgeries, improved patient flow, improved efficiency in the department to increase OR capacity by 50%.
  • Instructor in Health Care Quality and Hospital Administration. Took part in teaching 4 courses in preparation for certificate exams through the American Institute for Healthcare Quality (AIHQ) in Saudi Arabia. Courses include, Hospital Surveying, Performance Improvement, Risk Management, and Patient Safety.
Administrator / Assistant COO
January 2009 to January 2011
US Naval Hospital Camp Pendleton - City , STATE

Assistant Operations Administrator for this 150 bed (350 capacity) Acute Care Military Hospital which is the 5th largest in the Military Health System. Responsible for carrying out directives from Military Health System leadership in developing a new disability benefits program, leading administrative departments in achieving operational goals in accordance with the hospital mission, and ensuring the facility was prepared in going through its Joint Commission re-accreditation survey.

  • Launched the Disability Evaluation System (DES) as a new method in processing disability benefits for service members leaving active duty. Successfully lowered metrics well below Navy Higher Command standards, placing Naval Hospital Camp Pendleton among the top 3 performers in the entire Military Health System. Implemented policies which effectively reduced processing times by 75% over a 6 month period.
  • Lead Administrator to the Flu Clinic, specially launched for the 2009 Flu epidemic. Supported Medical Staff, Facilities, and Operations, in effectively marketing, locating, and providing coding guidance for this special clinic. Successfully treated over 2500 patients over a 2 month period.
  • Performance Improvement and Quality Assurance Administrator. Managed performance improvement projects for varied healthcare departments. Provided quarterly reports to higher leadership on notable accomplishments. Made quarterly reports for Joint Commission maintenance of standards. Completion of 10+ PDCA/Kaizen projects and 2 FMEA projects with various clinical departments.
  • Team leader for Lean Six Sigma project on Medical Boards process improvement. Led multidisciplinary team through process mapping, SWOT analysis, and implementation of targeted interventions to improve efficiency of Medical Boards process for injured soldiers and sailors.
  • Participant in Joint Commission mock survey and a team leader during the actual re-accreditation survey by the Joint Commission.
  • Preparation and funding of 3rd party contracts and procurement of supplies and services from various vendors; Experience with Government contracting and demonstrated understanding of Federal Acquisition Regulation (FAR) guidelines.
Department Head - Patient Administration and Health Information Management
January 2008 to January 2009
US Naval Hospital Camp Pendleton - City , STATE

Led the largest Administrative Department of the Hospital, a staff of 75+, including 15 Active Duty Military personnel and 3 Branch Clinics. Oversight in the area of Health Information Management to include records, medical coding, transcription, and admissions.

  • Directed the implementation of the Coding Compliance Plan, utilizing an error based training schedule for providers to reach goals for coding accuracy and engage providers in improving documentation. Results included overall coding accuracy improvement by over 70%, in trial clinic. Lauded by Regional Military leadership as an effective model for improving coding accuracy within the Military Health System (MHS).
  • Successfully Procured New Healthcare Service contracts within the areas of transcription and medical coding to save the command over 250k annually. Later, instrumental in converting said contracts to permanent positions to realize even greater cost savings over the long term.
  • Served as Command HIPAA Compliance officer; educated hospital and branch clinic staff on HIPAA policies, conducted investigations, and reported breaches to Naval Command.
  • Constructed new Admissions and Medical Records areas to better accommodate patient flow and scope of work. Coordinated with Operations Management and Facilities in the planning, design, and construction phases of these projects. Improved overall utility of space for staff members and patient satisfaction.
  • Authored a book chapter on Utilization Management and an article on Case Management published in the AAMA executive journal. The textbook was published in 2009 and it is in current use in various schools of Public Health nationally and internationally.
Project Manager
July 2005 to January 2008
AGI Consulting - City , STATE

Manager of a multidisciplinary team for this international consulting firm contracting with international ministries of health in performance improvement.

  • Organized teams of Healthcare Professionals to conduct mock surveys for Joint Commission International (JCI) accreditation at healthcare organizations abroad. Collaborated with providers and local Administrators.
  • Drafted formal proposals, responses to tenders, and strategic plans for Healthcare Organizations and Governmental Health Agencies worldwide. Accompanied professional teams to multiple site surveys in Cyprus and Syria. Conducted Statistical analysis of data and provided regular reports to the CFO and COO of the company.
Education
CPAD : Patient Administration Training Certificate, 2008US Navy BUMED - City, State, USA
CPHHA : Certified Professional in Health and Hospital Administration, 2008American Institute for Healthcare Quality - City, State, USA
Master of Public Health : Health Administration and Policy, 2007University of Oklahoma Health Sciences Center - City, State, USA
Bachelor of Science : Microbiology, 2005University of Oklahoma - City, State, USA
CHQ : Certificate in Healthcare Quality, 2005University of Oklahoma Health Science Center - City, State, USA
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Resume Overview

School Attended

  • US Navy BUMED
  • American Institute for Healthcare Quality
  • University of Oklahoma Health Sciences Center
  • University of Oklahoma
  • University of Oklahoma Health Science Center

Job Titles Held:

  • Executive Vice President and COO
  • Administrator / Assistant COO
  • Department Head - Patient Administration and Health Information Management
  • Project Manager

Degrees

  • CPAD : Patient Administration Training Certificate , 2008
    CPHHA : Certified Professional in Health and Hospital Administration , 2008
    Master of Public Health : Health Administration and Policy , 2007
    Bachelor of Science : Microbiology , 2005
    CHQ : Certificate in Healthcare Quality , 2005

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