executive vice president and chief innovation officer resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Distinguished and experienced executive with an entrepreneurial spirit, strong business acumen and record of success in delivering innovative solutions to meet strategic priorities. Significant track record of success with proven ability to create highly profitable programs through marketing, training, and partner relationships. Dedicated to fostering innovation to help solve critical business and social issues across a wide range of clients and markets including non-profit organizations, the U.S. Military, Law Enforcement, and First Responders. Highly effective and results-oriented, emphasizing innovation and creativity in solving complex problems. Energetic and mission-focused with success in developing and leading diverse teams to achieve outstanding results. Versatile and loyal. Skilled at seeing the “big picture” while retaining a critical eye for details. Expertise in business development; innovation and strategic thinking; Public Sector solutions (including Military, non-profit, law enforcement, and first responders); and streamlining processes and systems.


Active Top Secret Clearance

  • Strong interpersonal skills
  • Proposal writing
  • Process improvement techniques
  • Crisis and emergency communications
  • Strategic thinker
  • Program evaluation
  • Research and analysis
  • Background in Military, Law Enforcement, First Responders, and Non-profit Organizations
  • Strategic objective execution
  • Public speaking talent
  • Data analysis
  • Data science
  • Top-rated sales performance
  • Negotiation skills
Work History
08/2010 to Current
Executive Vice President and Chief Innovation Officer Ready Capital Carmel, IN,
  • Member of Executive Management Team.
  • Defined strategy and business plan for newly acquired business focused on supporting Law Enforcement and First Responders.
  • Built strategic alliances with Global 1000 companies including General Dynamics C4 Systems, General Dynamics Information Technology (GDIT), Cubic Corporation, and other Defense Contractors that resulted in a 300% increase in revenue from new clients and markets.
  • Directed the Common Operating Picture Initiative, which boosted enabled the company to acquire new strategic Law Enforcement clients resulting in a significant increase in revenue and user-base.
  • Supervised and provided direction for four direct report Vice Presidentsacross Product Development, Business Development, and Strategic Programs.
  • Developed an internal Innovation Program that lead to multiple improvements in software products with over 4500 clients and 160,000+ users.
  • Analyzed industry trends and compiled market research data to inform planning and strategy.
  • Directed targeted marketing efforts that introduced new products and promoted product visibility.
  • Responsible for the development, marketing, and supportof a full range of Data Collection, Analysis, and Performance Management products that are currently utilized by over 160,000 users world-wide.
  • Researched public perception of products and services and used information gathered to guide strategy development.
  • Defined new approaches to complex design problems.
  • Developed start-up and scaling cost estimates for all business areas.
  • Developed new business opportunities by effectively communicating product lines to leading international corporations.

01/2005 to 05/2010
Vice President, Business Development Mastercard Purchase, NY,
  • Formulated custom business plans for incoming account managers.
  • Achieved triple digit year-over-year growth in territory business base accounts.
  • Developed new business opportunities by effectively communicating product lines to leading international corporations.
  • Researched clients\' business issues and goals to offer appropriate solutions.
  • Spearheaded expansion and development initiatives in support of Law Enforcement and First Responders.
  • Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets.
  • Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 87% success rate.
  • Reinvented how team interacts with prospective clients by developing innovative and creative sales process and opportunity pitch that was implemented into sales team strategy in 2007.
  • Developed a comprehensive training program for new sales associates.
06/2000 to 05/2005
Vice President, Product Development Oshkosh Corp. Sugar Grove, IL,
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Documented business processes and analyzed procedures to see that they would meet changing business needs.
  • Assessed the impact of current business processes on users and stakeholders.
  • Initiated two key partnerships which resulted in 54% revenue growth.
  • Successfully led key projects which resulted in the identification of new markets resulting in over $22 million in new business.
  • Worked directly with National Non Profit Organizations to design, develop and implement data collection and analysis tools thatenable effective Outcome Measurement across thousands of organizations.
  • Conceptualized, planned and executed original designs for a wide range of website properties.
  • Defined new approaches to complex design problems.
  • Created reusable processes, components and tools that leveraged intothree product lines and over 16 products, significantlyaccelerating development progress and reducing time to market by over 95%.
  • Created wireframes, screen-flow diagrams and UI spec documentation.
  • Rapidly developed and iterated product and feature prototypes from conceptual demonstrations.
  • Defined and demonstrated best in class user experiences that reflected company Information Technology standards.
  • Restructured of key user flows to improve company product\'s overall information architecture.
  • Mapped user journey end-to-end using information architecture diagrams, user flows, wireframes and paper and interactive prototypes.
07/1996 to 05/2000
Director of Operations Allied Universal Security Concord, NC,
  • Evaluated and conducted technical and functional research and analysis.
  • Prepared detailed technical design specifications for programs and applied performance tuning techniques.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
  • Established project control procedures such as project forecasts and cash flow projections.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.


04/1990 to 07/1996
Officer United States Army City, ,
  • Gulf War Veteran
  • Lead a team that collected and processed over 440 Enemy Prisoners of War.
  • Successfully planned and executed over 20 Counter Narcotics missions along the US/Mexico border
  • Served in various leadership roles at the Company, Battalion, Joint, and Coalition levels including Secretary to the Joint Staff, Aide de Camp to Commanding General (JTF-6), and Joint Plans Officer.
Expected in 1990 to to
Bachelor of Science: Econometrics and Math
United States Military Academy - West Point, New York
  • Swiss Counsel General's Award
  • Whitfield Award for Academic Excellence in the Social Sciences
Expected in 2011 to to
Master Certificate : Six Sigma Information Technology
Villanova University - Villanova, Pennsylvania
  • Certificate of Achievement in Lean Six Sigma, Black Belt
  • Certificate of Achievement - Lean Six Sigma
  • Master Certificate - Six Sigma Information Technology
  • Designed, developed, and lead the implementation team for the Army\'sDigital Training Management System (DTMS). DTMSis a total Army system used by all Army, Army Reserve and Army National Guard units that automates training management processes and supports key Army training databases. DTMS supports soldiers, Department of the Army civilians, other government agency personnel attached to Army units/organizations, as well as contractors and foreign nationals working under the command of Army organizations. DTMS provides an easily accessible record of training and replaces the old mission essential task list crosswalk with a digital version, called the Combined Arms Training Strategy. It allows commanders to formulate a training plan and synchronize it with Army doctrine. Commanders and training managers can also quickly query records to track the status of any unit or individual training, to include weapons qualification, physical training, mandatory training and other training completion information.
  • Chief Architect, Technical and Business Lead for TraxSolutions, a fully integrated, web-based nonprofit software suite that assists organizations to collect and analyze data about their programs, training, employees and participants—leading to better decisions, increased funding and successful outcomes for the people they serve. It is utilized by over 4500 organizations world-wide.
  • Business Lead and Chief Architect for GeoSuite®, is a web-based, multimedia-based common operating system that allows users to collect, report and share information. It is designed specifically for users at the lowest levels of execution like police officers, rescue workers, field agents, and volunteers. It improves situational awareness and facilitates collaboration and information sharing and analysis between users. GeoSuite delivers mission-critical information to users in the field and enables 360-degree collaboration between and among field agents, dispatchers and command centers. GeoSuite is a highly scalable system supporting both local and global missions. GeoSuite was utilized during Super Bowl XLIX to provide a common operating picture across four (4) cities and dozens of agencies. Additionally, it has been used during several major disasters (West, TX fertilizer plant explosion, Moore, OK Tornado, Pecos floods, and more).
  • Designer and Chief Architect for the Combined Arms Training Strategy Development Tool (CATS). The CATS Program is a Department of the Army (DA) program managed by the Combined Arms Center Training (CAC-T) at Fort Leavenworth, Kan. CATS replaced the Army Mission Training Plans (MTPs) in 2007 and are now the primary reference for unit training guidance. The CATS Program is governed by Army Regulation (AR) 350-1, Army Training and Leader Development. It is implemented by TRADOC Regulation 350-70, Analysis, Design, Development, Implementation, and Evaluation. It also supports AR 220-1, Commanders Unit Status Report. The CATS program consists of three components: the combined arms training strategy, the ATN CATS Viewer to examine training strategies, and the DTMS CATS Planning Tool. It allows unit leaders and trainers to manipulate the baseline unit information within the training strategy to develop a unit specific training plan. The DTMS Combined Arms Training Strategy (CATS) Development Tool enables Army Proponents and authorized users to develop and manage CATS for the Operational Force. The DTMS CATS Development Tool is built on TraxSolutions Curriculum Management Systems (CMS), a Commercial Off the Shelf (COTS) software that has been customized for the Army\'s training management, and includes the ability to manage Mission Essential Task Lists (METL), and Training Aids, Devices, Simulators and Simulations (TADSS). The DTMS CATS Development Tool seamlessly provides this information to DTMS, which is a total Army system that is used by all Active Army, Army Reserve, and Army National Guard units. DTMS gives units access to a single source system that provides standards, resources, and methodology to train units.
  • Leads a team comprised of General Dynamics Information Technology, Dynamic Research Corporation (DRC), and 17 other companies providing services to the Combined Arms Center (CAC) across multiple functional areas including software and simulation development, studies and analysis, doctrine, training and leader development, information technology support, strategic communication, and more.
  • Provides Enterprise Architecture, Modelling and Simulation, and Training support for the Live Training Transformation (LT2) Consolidated Product-line Management (CPM) Next contract. nFocus Solutions has been a subcontractor to GDC4S since the General Dynamics team was awarded the original CPM program contract in 2009. CPM is managed by the Program Executive Office for Simulation, Training and Instrumentation (PEO STRI) Program Manager for Training Devices (PM TRADE). As part of the General Dynamics team, nFocus Solutions helps manage the Army\'s LT2 live training systems that include nearly 300 training ranges worldwide, with training that scales from individual soldiers to brigades participating in live force-on-force and force-on-target training.
  • Stevie® Awards for Front-Line Customer Service Team of the Year (Gold, Silver, and BronzeAwards). nFocus\' Client Support and Training team was responsible for successfully migrating and training multiple nationwide organizations, composed of hundreds of affiliates, and multi-organization collaboratives during the pilot phase of nFocus\' next-generation software. During this complex effort, the Team continued to maintain a 98.1% first-call resolution and service level response time with all clients.
  • nFocus Solutions®, the leading provider of performance management and outcome measurement solutions, along with mentor General Dynamics C4 Systems, were presented with the distinguished 2013 Nunn-Perry Award at the 17th Annual Nunn-Perry Awards Ceremony in Alexandria, Virginia. The award recognizes exceptional mentor-protégé partnerships that have excelled in areas of quality, technical assistance, return on investment and protégé development.

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Resume Overview

School Attended

  • United States Military Academy
  • Villanova University

Job Titles Held:

  • Executive Vice President and Chief Innovation Officer
  • Vice President, Business Development
  • Vice President, Product Development
  • Director of Operations
  • Officer


  • Bachelor of Science
  • Master Certificate

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