Motivated Assistant Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs.
Promoted to Logistics Manager after 18 months in the Guest Experience Manager position.Currently under Development to promote to District Management in 6 months. Selected Top Manager in Talent Management Quarterly Meetings for the past 3 quarters. Increased YTD Sales 3% through timely and accurate store instocks. District Manager Trainer.
Manage store merchandise replenishment process. Direct and supervise employees engaged in driving profitable sales, inventory stocking and replenishment. Determine staff promotions and terminate employees when necessary. Complete weekly schedules according to payroll policies. Train all new store managers on store procedures and policies. District manager trainer. Store compliance captain.
Trained staff to deliver outstanding guest service and drive profitable sales. Addressed and corrected sales staff communication issues in a tactful and effective manner. Worked closely with the district manager to formulate and build the store brand. Implemented guest service satisfaction metrics achieving green results.
Coordinated schedule with General Contractor and Sub-Contractors. Generated work and outstanding invoices. Maintained customer database. Professional customer service. On-site job assistance.
Coordinated service of process with vendors and process server. Negotiated service costs with vendors. Prepared documentation for service. Provided court approved Proof of Service documentation to clients. Maintained customer database. Provided professional customer service.
Reported client progress to respective courts. Processed and certified client reports. Interviewed clients for counseling center placement. Maintained caseload database. Provided professional customer service.
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