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Executive Team Leader - Guest Experience Resume Example

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EXECUTIVE TEAM LEADER - GUEST EXPERIENCE
Professional Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Skills
  • Strategic thinker
  • Goal-oriented
  • Personnel development
  • Staff training and development
  • Customer-oriented
  • Excellent customer service skills
  • Customer relations
  • Detail-oriented
Work History
05/2014 to Current
Executive Team Leader - Guest ExperienceTarget Corporation – St John, IN
  • Increased overall sales by $1.8 Million dollars in 2015 versus 2014 from $40.04M to $41.8M; met and exceeded company assigned annual sales goal projections.
  • Grew business in 2015 by $1.41 per transaction, and drove a 3% increase in overall business transactions versus prior year.
  • Increased profits by $1M in 2015 through effective sales training and troubleshooting profit loss areas.
  • Consistently met monthly payroll expense goals for 2015 in 12/12 months.
  • Decreased overall store controllable expenses by $22K in 2015.
  • Promoted 1 Team Leader to Executive Team Leader in 2015, and several Team Members to Team Leader positions during tenure in St. John.
  • Developed a diverse pipeline of talent,
  • Generated repeat business through exceptional customer service.
  • Consistently met company loyalty program(redcard) goals.
  • Provided operational support to my district as District Captain for Guest Experience, peer trainer, and mentor. Leveraged captainship to influence my peers throughout the district, and utilized best practice tools to drive results.
  • Influenced results at a Group level, which included using innovative and creative ways to challenge my peers and other districts across the group. This captainship led to improved results for the entire group, which included 62 stores.
07/2009 to 05/2014
Executive Team Leader - Salesfloor & Guest ExperienceTarget Corporation – Matteson, IL
  • Increased sales on annual basis, which led to a store org chart increase.
  • Obtained liquor license for store in 2014, and acquired implementation of alcohol product. This ultimately led to an overall increase in store sales, and provided a positive impact on the guest experience by broadening the scope of product in the store.
  • Was the store remodel captain through the introduction of "Target P-Fresh"(fresh meat and produce), which included providing support to planogram teams, and strategic partnerships with construction crews.
  • Managed staff of 125 sales associates, 10 team leaders and 4 assistant managers.
  • Led implantation for several different multi-channel business functions, which included Guest Order Pickup, and Ship to Store.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Generated repeat business through exceptional customer service, and guest loyalty programs.
12/2007 to 07/2009
Executive Team Leader - Guest ExperienceTarget Corporation – Highland, IN
  • Managed staff of 125 sales associates, 12 team leaders and 4 assistant managers.
  • Provided operational support to the district through guest experience captainships, which drove increases in guest loyalty metrics for each store in the district. District finished #1 out of 6 districts for overall Red Card performance in 2008.
  • Peer trainer and mentor for 2 new in role Executives in 2009.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Trained and developed new associates on POS system and key sales tactics.
  • Generated repeat business through exceptional customer service, and guest loyalty programs.

11/2006 to 11/2007
General ManagerAbercrombie & Fitch / Hollister – Michigan City, IN
  • Executed new store opening for this location, in which I recruited, staffed and trained all team members and leaders before store open.
  • Managed staff of 75 sales associates, 2 team leaders and 10 assistant managers.
  • Scheduled and led weekly store meetings for all employees.
  • Reported to the district manager regarding all store and staff issues.
  • Increased sales volume by 25% in less than 1 year, which resulted in a store org chart promotion.
  • Promoted 2 assistant store managers to store managers.
08/2005 to 11/2006
Store ManagerAbercrombie & Fitch / Hollister – Merrillville, IN
  • Interviewed job candidates and made staffing decisions.
  • Managed staff of 50 sales associates, 2 team leaders and 5 assistant managers.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Scheduled and led weekly store meetings for all employees.
  • Excelled at several customer service evaluations conducted by third party companies.
Education
2004
Bachelor of Science: Organizational Leadership and Supervision
Purdue University - Hammond, IN
  • Additional certifications received for Professional Supervision, and Personnel & Human Resources.
Additional Information

President of Homeowner Association - 48 Homes

  • CEO of Association
  • $86K annual association income
  • Enforce by legal means, the provisions of Condominium Documents, and by-laws of the Association.
  • Produced a budget surplus in each of my 5 years as Board President.
  • Actively recruited other board members to join the board.
  • Worked constructively with different vendors to meet the needs of the Association, while keeping costs down.
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Resume Overview

Companies Worked For:

  • Target Corporation
  • Abercrombie & Fitch / Hollister

School Attended

  • Purdue University

Job Titles Held:

  • Executive Team Leader - Guest Experience
  • Executive Team Leader - Salesfloor & Guest Experience
  • General Manager
  • Store Manager

Degrees

  • Bachelor of Science : Organizational Leadership and Supervision

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