Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview
Client-focused technical professional with extensive experience solving business problems. Diverse industry experience in banking, healthcare, insurance, and telecommunications. Professional expertise includes Project/Program Management, Agile/Lean, Business Process Improvement, Information Technology, and Coaching & Training. Extensive international experience. Accomplished professional speaker and writer.
  • Project/Program Management
  • Agile Coaching & Facilitating
  • IT Operations
  • Design Thinking
  • Business Process Improvement
  • Management Consulting
  • Software Development Lifecycles
  •  Software Testing
  • Increased project management maturity by one level on a CMMI scale through development and deployment of a custom project management methodology to over 1000 project managers world-wide
  • Increased mission effectiveness by 35% and reduced costs by $4 million/month through structured process improvement initiative
  • Led executive team of volunteer organization; increased membership by 100% while improving customer services
Work Experience
01/2008 to Current Executive Project Manager/Agile Coach L&T Infotech | , ,
  • Responsible for implementing business process improvement initiatives at clients using Design Thinking, Lean/Agile techniques and IBM BPM software.
  • This includes developing SOWs, staffing, planning, and delivery of BPM solutions.
  • Provide expertise to tailor agile project management approach to meet project needs and coach clients on agile approaches.
  • Oversee internal PMO, including coaching internal team members and methodology improvement.
  • IBM Certified Executive Project Manager.
01/2003 to 01/2008 anaging Consultant Planet Pharma | Fairfield, CA,
  • Provided clients expertise on improving operational processes and aligning them with business strategy.
  • Evaluated client capabilities, made improvement recommendations, developed plans and led improvement efforts.
  • Assisted in business development activities.
01/2000 to 01/1 Senior Manager Guardtexas | Austin, TX,
  • Directed a team of five project managers responsible for multiple projects.
  • Assumed PMO role to develop processes, tools, and communications to support projects.
  • Coached project managers and resolved resource and schedule conflicts across multiple business units.
01/1994 to 01/1997 Project Manager OWENS ILLINOIS | City, STATE,
  • Responsible for software development projects supporting Sales and Marketing for a company with over $3.8 billion annual sales.
  • Responsible for full software development life cycle, including requirement definition, design, development, testing, and roll-out.
  • Assessed staffing requirements and managed resources.
01/1987 to 01/1994 Commissioned Officer UNITED STATES NAVY | , ,
  • Held numerous technical management positions in communications and intelligence.
  • Supervised staffs of up to 35, managed projects worldwide, and interfaced with members of foreign militaries.
Education and Training
Expected in MS | Business-Information Technology Management Johns Hopkins University, Baltimore, Maryland GPA:
Business-Information Technology Management
Expected in BS | Electrical Engineering University of Illinois, Chicago, Illinois GPA:
Electrical Engineering
Expected in Project Management Professional (PMP), Agile Certified Professional (PMI-ACP), Certified Scrum Master (CSM), Certified Six Sigma Black Belt (CSSBB) | , , GPA:
Professional Affiliations
Project Management Institute (PMI), Newtown Square, PA 2000 - 2016 Volunteer Leader Involved in local and global activities to support professional project management organization. Served as Chair of 5000 member Specific Interest Group (SIG) and supported local chapter. Founding member of Agile Community of Practice, director of Social Media team and member of Agile Global Standards committee.
Why Agile May Not Be the Silver Bullet You're Looking For. Bob Claire, 2015 PMI Global Congress Proceeding Taking off the Agile Training Wheels, Advance Agile Project Management using Kanban, Bob Claire, 2011 PMI Global Congress Proceedings Don't Throw the Baby Out With the Bathwater: How to Combine and Use Both Agile and Traditional Project Management Approaches, Bob Claire, 2007 PMI Global Congress Proceedings Contributing Author - PMP Exam Cram 2, Michael Solomon, 2006, Que Certification Ten Barriers to Communications, Bob Claire and Dave Ellingsworth, Proceedings of PMI 2002 Seminars and Symposium Contributing Author - The Electronic Apple Pie: Deploying Advanced Telecommunications Capabilities to All Americans, Carol Weinhaus, Larry Stevens, Sandra Makeeff, et al, July 21, 1998 Contributing Author - A Guide to Evolving Wireless Services, Carol Weinhaus, Charlene Lagerwerff, Bill Brown et al., December 7, 1998
Agile, approach, business development, business process improvement, business strategy, coach, coaching, client, clients, delivery, IBM, Marketing, processes, Project Management, requirement, Sales, Scrum, Six Sigma, software development, staffing, technical management

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School Attended

  • Johns Hopkins University
  • University of Illinois

Job Titles Held:

  • Executive Project Manager/Agile Coach
  • anaging Consultant
  • Senior Manager
  • Project Manager
  • Commissioned Officer


  • MS
  • BS
  • Project Management Professional (PMP), Agile Certified Professional (PMI-ACP), Certified Scrum Master (CSM), Certified Six Sigma Black Belt (CSSBB)

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