Accomplished Leadership Executive committed to helping SLED/BSFI & NMB organizations achieve financial & technology solution success. Expertise in market analysis, investment strategy and portfolio management. Detail-oriented and tech-savvy professional proficient in SaaS /CaaS /UcaaS/BaaS/BPaaS/PaaS.
Dedicated FinTech professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Board Certified Specialist in Organizational and Business Consulting - Miller Heiman Group
Certified Wireless Design Professional (CWDP) - AT&T
CPAC - AT&T
Software as a Service Solutions - SaaS - AT&T
Google Cloud Certified Professional Cloud Architect - Google
Contact Center Training (CCSL) - Alorica Social Software and Unified Communications -
Links
www.linkedin.com/in/vtClaire
Work History
Hotwire Communications - National Account Manager & SLED GEM AM City, STATE, 03/2022 - Current
Managing all accounts within SLED/GEM Portfolio of $72Million in TBR, in addition to recasting and cross selling into 78% of all 33 accounts YTD.
Responsible for the migration of all Gov. Edu. & Med existing accounts, in the transition from Legacy "communicator" UcaaS " Flagship cloud based SOC Layer III Cloud Collaboration Tool-
Executed above via -LinkLive CaaS our cloud based internal and external collaboration solution.
QTD-SLED RFPs in negations NSR potential of $80 Million ARR.
States of TN, VA, TX, FL, CA, North & South Carolina, Dept Health and Human Services, Homeland Security.
Ongoing training for all employees for FedRAMP-SLED- Public Sector API utilities of use.
Sales Enablement for new Federal Medicare CMS Cloud Based Recording & Storage mandates for the 2023 OEP Season.
Managing acquisitions for all State, local, DoD and Federal Law Enforcement accounts, $12.6 Million diversified Cloud Contact Center Solutions, 211 Broward, State of NC, SC, Tenn, GA and VA.
Open negations with Federal agencies such as Dept. Health & Human Services, Dept. of Education and in discussions with Multiple branches of the U.S Military, including intelligence agencies.
Above-Achieved via CEE deployment of the ( Customer expectation experience) Cust Sat. Model used in Fortune 50 Orgs globally.
Measurement of Cust Sat now ranging from once 78% to now however over 93%, less than six months from rolling out CEE Platform.
Daily distribution of Intent, Website, Realtime ZoomInfo, Periscope SLED RRPs territorial and weekly training ongoing for all staff.
Authored onboarding manuals, utilized now by all 82 employees according to strict company guidelines and GEM-HIPAA HiTrust Hi & SLED- Fed Ramp protocols.
Negotiateded $40K Advocy Dollars towards the Branding & Marketing Funding via Telarus & negotiated New Channel Agent Alliance Program.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing cutting lead time by over 32%.
Accounts managed rate of 98% TBR and cross upsold :
U.S Education Consulting- Contracted via Dept. Of EDU, University of Miami, Florida State, Harris Co, CXS, FL.DOT, Broward & Miami-Dade K-12-Consisting of over 1200 Public Schools, Homestead Air Force Base and Navy Fed CU, dozens of City of Miami Dept's.
Overall KPIs exceeded by over 343%, NSR $38Million and MRR retention of over $76 million.
Board Position for " City of Miami Beach" City of Doral and City of Coral Gables.
CPAC State Representative.
Reviewed orders and client requests to streamline delivery services and resolve material shortages
Utilized customer relationship management systems to document client interactions
Liaised between parent company and independent distributors
Renegotiated contracts with expiring accounts to continue relationships with current company clients
Won Royal Cruise Lines.- Experience Center Port of Miami $100M +
Orange County School Board $58Million +
Broward County School Board, City of Miami, BAF.
Avg Sale $1.5M +- Avg Sales Cycle 60 Days plus- Avg Deployment 12-18 months onsite.
Developed more than $240M in CaaS/Ucaas & Equipment Standardization thru developed solutions ā working with Clients per above.
Developed Sales Training Onboarding & Mentoring program, facilitated dozens sales meetings for Southeast.
Acquired The "Top 20" Public Sector for Fed, State, City Accounts.
Technology Inventory from SaaS/ AVaas/ TaaS/ SaaS/ BaaS to foundational equipment automation Crestron through AMD Devices. ( GEM/ SLEP).
Medical, Gov & Utilities upon NDA for references :
Also brought Existing Relationships w/ Broward County Schools MDCSB, Orange and NY State..
Acquired: DOD Contracts w/
Raytheon, Boeing -Full documentation & Proof of performance upon NDA.
Targeted accounts at senior and executive levels and secured funding for future initiatives.
Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
Resolved problems, improved operations and provided exceptional service.
Saved $8.2 Million by implementing cost-saving initiatives that addressed long-standing problems via CRM standardization.
Company Name - Branch Manager/Vice President City, State, 10/2001 - 05/2008
Managed $198 million in receivable assets: eight loan officers as well as four processors and administrative staff.
2004- Grew Receivables from $38Million to over $70 million.
2004-2008-Monthly Million Dollar + Award Winning- Producing Branch.
Avg.300% KPI Metrics year over year.
Training & Ongoing Professional Development Division Facilitator.
HR Recognition year over year, recognized for talent retention and advancing branch staff consistently.
Managed hundreds of sales and customer services staff, facilitated and developed sales enablement.
Community outreach partner for each year of service, spearheading a companywide Big Brothers Big Sisters & Special Olympics ERG.
Worked with all aspects of the organization and was awarded on a regular basis for Account Retention, Customer Service Sat, Compliance and Regulatory Standards, Community Enrichment, HR Practices and the hundreds of customers.
Encouraged employee development and promoted management staff from within
Set risk management policies to mitigate bank losses
Recruited, interviewed and hired dozens of employees, implemented mentoring program to promote positive feedback and engagement
Established and checked coding procedures, monitored reports and updated internal files
Prepared internal and regulatory financial reports, balance sheets and income statements
Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter
Performed spending analysis and partnerships to refine policies and develop recommendations for improvement
Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance
Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports daily, weekly in addition to regular audits.
Performed banking, business administration and financial tasks to guarantee five-star service for clients
Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects
Upheld stringent bank standards for loans, money handling and legal considerations
Represented bank at community events to establish strong ties and promote business
Monitored expenditures to mitigate risk of overages
Affiliations
Society of Human Resource Management
National Association of Social Workers
Project Management Institute
Association of Information Technology Professionals
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
