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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Accomplished Leadership Executive committed to helping SLED/BSFI & NMB organizations achieve financial & technology solution success. Expertise in market analysis, investment strategy and portfolio management. Detail-oriented and tech-savvy professional proficient in SaaS /CaaS /UcaaS/BaaS/BPaaS/PaaS.


Dedicated FinTech professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Service-Oriented Architecture - Certified PM, SMP, CMP
  • Virtual market understanding
  • Commodity risk management
  • Buyer vetting
  • Intrusion Test Oversight Cyber Assessment
  • Implementing cyber security solutions & integration of APIs
  • Risk management
  • Insurance decisions
  • Financial services
  • Series 6 license 215-240- Nationally
  • Staff Management
  • Employee engagement
  • ERG & CPAC
  • Residential mortgage lending regulations
  • Relationship building and management
  • Strategic Selling
  • Research and Analysis
  • Expert & Certified: Telecommunications, SaaS, BAAS, BAAP, IaaS, CaaS, UcaaS, CPE & 120 Product Vendor Certifications.
  • Lead Generation
  • Insurance Knowledge
  • Certificates of deposit
  • Cash handling
  • Account documentation
  • Loan applications
  • Financial markets
  • Federal Student Aid policies
  • Financial aid disbursement
  • Financial aid applications
  • Financial aid package guidance
  • Data verification
  • Research and analysis
  • Shake flasks
  • In vivo pharmacology
  • Equipment Maintenance
  • Project Management
  • Equipment calibration
  • Technology integration
  • Strategic planning
  • Interdisciplinary collaboration
  • BondDesk Group Trader WorkStation
  • Fixed income F&O
  • Grid balancing
Education
Purdue University - Global Campus United States, Expected in 01/2025 J.D. : Legal Studies - GPA :
  • Continuing education in Technology & Contract Law
  • Public Policy & Political Science
  • Member of Law Review
Nova Southeastern University Davie, FL Expected in 2016 Master of Science : Clinical Psychology - GPA :
Ashford University Fort Lauderdale, FL, Expected in 08/2011 Bachelor of Science : Clinical Psychology - GPA :
  • Dean's List Duration of Studies.
  • Double Minor in Political Science & Journalism


Certifications
  • Certified UC Professional Certified
  • SLED RFP & PM Sales Certified FedRAMP 2022.
  • CMSP- Certified Master Sales Professional.
  • RAIN- Certified Solution Sales
  • Certified IT Professional,
  • AXIOM- Consultative Solution Enterprise Sales.
  • - AT&T
  • Cloud Computing, Complex Cloud Architecture , SaaS, DTaaS, -
  • Multi-Label Switching Technology, SDWAN, Cloud Security, LAN, Telecommunications Prof. HIPAA Associate (HIPAAA) - Cert Current as of 2022
  • 2-15 &2-40 Life Health Insurance Agent
  • Anti Money Laundering Cert- Annual- 2022
  • Google
  • Advanced Social Advertising Certification -
  • Certified Cloud Security Professional (CCSP) - Avaya
  • Management Consulting Certification - Axiom Consulting Partners
  • Board Certified Specialist in Organizational and Business Consulting - Miller Heiman Group
  • Certified Wireless Design Professional (CWDP) - AT&T
  • CPAC - AT&T
  • Software as a Service Solutions - SaaS - AT&T
  • Google Cloud Certified Professional Cloud Architect - Google
  • Contact Center Training (CCSL) - Alorica
    Social Software and Unified Communications -


Work History
Hotwire Communications - National Account Manager & SLED GEM AM
City, STATE, 03/2022 - Current
  • Managing all accounts within SLED/GEM Portfolio of $72Million in TBR, in addition to recasting and cross selling into 78% of all 33 accounts YTD.
  • Responsible for the migration of all Gov. Edu. & Med existing accounts, in the transition from Legacy "communicator" UcaaS " Flagship cloud based SOC Layer III Cloud Collaboration Tool-
  • Executed above via -LinkLive CaaS our cloud based internal and external collaboration solution.
  • QTD-SLED RFPs in negations NSR potential of $80 Million ARR.
  • States of TN, VA, TX, FL, CA, North & South Carolina, Dept Health and Human Services, Homeland Security.
  • Ongoing training for all employees for FedRAMP-SLED- Public Sector API utilities of use.
  • Sales Enablement for new Federal Medicare CMS Cloud Based Recording & Storage mandates for the 2023 OEP Season.
  • Managing acquisitions for all State, local, DoD and Federal Law Enforcement accounts, $12.6 Million diversified Cloud Contact Center Solutions, 211 Broward, State of NC, SC, Tenn, GA and VA.
  • Open negations with Federal agencies such as Dept. Health & Human Services, Dept. of Education and in discussions with Multiple branches of the U.S Military, including intelligence agencies.
  • Above-Achieved via CEE deployment of the ( Customer expectation experience) Cust Sat. Model used in Fortune 50 Orgs globally.
  • Measurement of Cust Sat now ranging from once 78% to now however over 93%, less than six months from rolling out CEE Platform.
  • Daily distribution of Intent, Website, Realtime ZoomInfo, Periscope SLED RRPs territorial and weekly training ongoing for all staff.
  • Authored onboarding manuals, utilized now by all 82 employees according to strict company guidelines and GEM-HIPAA HiTrust Hi & SLED- Fed Ramp protocols.
  • Negotiateded $40K Advocy Dollars towards the Branding & Marketing Funding via Telarus & negotiated New Channel Agent Alliance Program.
AT&T - Regional Account Manager -BSFI & SLED
City, STATE, 02/2021 - 03/2022
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing cutting lead time by over 32%.
  • Accounts managed rate of 98% TBR and cross upsold :
  • U.S Education Consulting- Contracted via Dept. Of EDU, University of Miami, Florida State, Harris Co, CXS, FL.DOT, Broward & Miami-Dade K-12-Consisting of over 1200 Public Schools, Homestead Air Force Base and Navy Fed CU, dozens of City of Miami Dept's.
  • Overall KPIs exceeded by over 343%, NSR $38Million and MRR retention of over $76 million.
  • Board Position for " City of Miami Beach" City of Doral and City of Coral Gables.
  • CPAC State Representative.
  • Reviewed orders and client requests to streamline delivery services and resolve material shortages
  • Utilized customer relationship management systems to document client interactions
  • Liaised between parent company and independent distributors
  • Renegotiated contracts with expiring accounts to continue relationships with current company clients
Audio Fidelity Communications - Senior Enterprise Account Director- SLED/BSFI
City, STATE, 05/2008 - 03/2019

Enterprise Account Director SLED / GEM & NBM.

*Channel Manager.

* AE I & AE II

Rotation- AE Onboarding & Training 3 Month Deployments 2011-2019

  • KPI Monthly $10K NSR/ $25KMRR Recasting TBR/ $17K Wireless & APIs.
  • Grew Account Module - Over $300 Million in NSR & MRR
  • Module Comprised of 20 SLED/GEM Clients & fluctuation of 30-40 NBM Accounts-Depending on Business Needs.
  • Created 120 Alliance Channel Partners.
  • MRR/ Mobility/Mobility Applications/ Growth Services/ CEE (Customer executive expectations). 178%. Year over Year.***
  • Cyber Security & DDooS - FinTech Clients ( US Bank / Capital One ).
  • Educate and present solutions to new and existing clients-
    Presenting to C-Level & Government, EDU, Health & Ent.
  • Florida Power & Light, Boeing, Harris Co. Nova Southeastern University, HCA Hospitals, K-12 State of Florida,
  • Scorecard (CRM) ranking over 600% Consistently-10x Build Out.
  • Siebel, Salesforce.com and Proprietary AT&T CRM.
  • Manage Retention of clients' base and minimize any
    liquidation.40% Compensation Tied to TBR.
  • CEE Customer Expectation Experience Award winner year over year-ranking in the top 5% of the AT&T Organization.
  • AV/CPE Equipment/ Co-location Services/ SaaS & CaaS -
    Experiential AV Center Designs for :
  • BAE, Raytheon & Lockheed Martin.
  • Unified Communications United Technologies, BF Aerospace.
  • Sales Development & Cont.LMS Account Management Division Trainer- Hundreds of AEs, AMs and TSCs facilitated through tenure,
  • Axiom Consultative Sales & Account Management Certified.
  • Sales Metrics:
  • 2019 238% NSR Volume (Regional).
  • 2009-2016- Avg- 268% New Sales -Regional
  • 2012 233% Sales Volume (Regional). • 2011 168% Sales Volume (Regional).
  • 2010/ 2016- 278% National NSR
  • Diamond Club Winner Top 1% Company Wide *Includes all
    sales metrics. 2010-2014.
  • Top 1% out of 7,000 U.S Account Managers Nationwide
    (NBM). 2010-2015
  • CPAC & Division ERG Representative.
  • “Member of the Board” University of Miami
    Corp Endowments –Present.
  • Representative: Greater Fort Lauderdale, City of Doral, Greater Miami,
    West Palm Beach and the Southeast U.S
  • Onboarded new temps by entering employee information into systems.
HSBC Bank - Senior Enterprise Account Director- SLED GEM
City, STATE, 10/2016 - 01/2019
  • Retain, acquire & develop new & existing SLED & GEM Relationships
    Master & Provide both Hardware & Software AV/UC/ VTC Solutions thru vendor development-
  • 120 Equipment & SaaS Vendor Certifications.
    Secured 150 Channel Partnerships including but not limited to :Crestron, Extron, AMX, SMART, BIAMP, CISCO, Microsoft, Polycom, Epson, CTS Certs.
    Present to C-Level & Foundational DMs: VTC/ UC/ Audio & Visual Concepts & Solutions - Via Consultative Sales Approach.
    Acquired & Upsold the following accounts not limited to:
    University of Miami Health & Higher Edu. FPL Nextera Energy, Lockheed Martin,
  • BAF, Broward & Miami Dade Schools K-12, Florida International University,
  • RCCLs, Carnival Cruise Lines, HCA Hospital Corp, J.M Family, Goya Foods, Texas Tech, Fox News, SpaceX,
  • Mastec, Vitas, AutoNation, Medtronics.
  • Won FPL 120 Solar Field Command Centers- $44M
  • Won Royal Cruise Lines.- Experience Center Port of Miami $100M +
  • Orange County School Board $58Million +
  • Broward County School Board, City of Miami, BAF.
    Avg Sale $1.5M +- Avg Sales Cycle 60 Days plus- Avg Deployment 12-18 months onsite.
  • Developed more than $240M in CaaS/Ucaas & Equipment Standardization thru developed solutions – working with Clients per above.
  • Developed Sales Training Onboarding & Mentoring program, facilitated dozens sales meetings for Southeast.
  • Acquired The "Top 20" Public Sector for Fed, State, City Accounts.
    Technology Inventory from SaaS/ AVaas/ TaaS/ SaaS/ BaaS to foundational equipment automation Crestron through AMD Devices. ( GEM/ SLEP).
    Medical, Gov & Utilities upon NDA for references :
  • Also brought Existing Relationships w/ Broward County Schools MDCSB, Orange and NY State..
    Acquired: DOD Contracts w/
    Raytheon, Boeing -Full documentation & Proof of performance upon NDA.
  • Targeted accounts at senior and executive levels and secured funding for future initiatives.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Resolved problems, improved operations and provided exceptional service.
  • Saved $8.2 Million by implementing cost-saving initiatives that addressed long-standing problems via CRM standardization.
Company Name - Branch Manager/Vice President
City, State, 10/2001 - 05/2008
  • Managed $198 million in receivable assets: eight loan officers as well as four processors and administrative staff.
  • 2004- Grew Receivables from $38Million to over $70 million.
  • 2004-2008-Monthly Million Dollar + Award Winning- Producing Branch.
  • Avg.300% KPI Metrics year over year.
  • Training & Ongoing Professional Development Division Facilitator.
  • HR Recognition year over year, recognized for talent retention and advancing branch staff consistently.
  • Managed hundreds of sales and customer services staff, facilitated and developed sales enablement.
  • Community outreach partner for each year of service, spearheading a companywide Big Brothers Big Sisters & Special Olympics ERG.
  • Worked with all aspects of the organization and was awarded on a regular basis for Account Retention, Customer Service Sat, Compliance and Regulatory Standards, Community Enrichment, HR Practices and the hundreds of customers.
  • Encouraged employee development and promoted management staff from within
  • Set risk management policies to mitigate bank losses
  • Recruited, interviewed and hired dozens of employees, implemented mentoring program to promote positive feedback and engagement
  • Established and checked coding procedures, monitored reports and updated internal files
  • Prepared internal and regulatory financial reports, balance sheets and income statements
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter
  • Performed spending analysis and partnerships to refine policies and develop recommendations for improvement
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports daily, weekly in addition to regular audits.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients
  • Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects
  • Upheld stringent bank standards for loans, money handling and legal considerations
  • Represented bank at community events to establish strong ties and promote business
  • Monitored expenditures to mitigate risk of overages
Affiliations
  • Society of Human Resource Management
  • National Association of Social Workers
  • Project Management Institute
  • Association of Information Technology Professionals
  • Telecommunications Consultant 10 + Years ( PCSF)

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School Attended

  • Purdue University - Global Campus
  • Nova Southeastern University
  • Ashford University

Job Titles Held:

  • National Account Manager & SLED GEM AM
  • Regional Account Manager -BSFI & SLED
  • Senior Enterprise Account Director- SLED/BSFI
  • Senior Enterprise Account Director- SLED GEM
  • Branch Manager/Vice President

Degrees

  • J.D.
  • Master of Science
  • Bachelor of Science

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