Executive Director And Chief Operating Officer resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Dedicated and focused manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.

  • Results-oriented
  • Managing multiple priorities
  • Implementing new business systems-project management
  • Strong interpersonal skills
  • Cost reduction and containment
  • Procedure development
  • Travel Management
  • Microsoft Office Suite
  • Oversaw implementation of new membership database program which resulted in more cost-effective service.
  • Led project to consolidate travel program and implement online booking tool for travel resulting in cost reduction.
  • Oversaw implementation of strategic meetings management policy to track and leverage total company spend.
  • Planned and implemented annual conferences and meetings
  • Cut operating expenses by 19% year over year including reduced office expenses by finding smarter solutions for vendors, suppliers and services.
  • Developed annual operating budget and prepared standard financial reports for Board of Directors monthly.
  • Negotiated annual contracts for travel related services resulting in cost savings of over $400,000 annually
  • Oversaw corporate credit card program resulting in $500,000 annual rebate.
  • Increased cost-effectiveness through policy revision and compliance enforcement of expense reporting procedures.
  • Planned and led training of online booking tool program, corporate credit card program, and expense reporting.
  • Collaborate with Board of Directors on developing and implementing Strategic Plan goals and objectives.
Executive Director and Chief Operating Officer, 01/2013 - Current
Amount Chicago, IL,
  • Manage day-to-day office operations of the corporate office for 60 chapter membership association.
  • Provide direction and assistance in developing a long-term strategy to achieve association's mission and in developing growth-oriented programs and financial plans.
  • Develop and manage annual budgets that align with strategic goals and objectives.
  • Provide monthly financial reports to the Board of Directors.
  • Participate in meetings with the board of directors and regional forums for chapter leadership.
  • Provide training and presentations as appropriate.
  • Relocated office and streamlined processes for quality improvement and efficiency.
  • Finalized implementation of a new membership database program.
  • Managed project for dues renewal and membership on boarding process to improve efficiency.
  • Successfully planned and executed annual conferences and membership annual meetings with 350+ attendees resulting in a net profit to the organization.
Office Manager / Travel and Meeting Services Manager, 03/1998 - 2013
Cambia Healthcare/Regence BlueCross BlueShield Of Utah City, STATE,
  • Successfully managed several projects including consolidation of travel program, online booking tool (OBT) technology implementation and launch with 85% adoption within the first year, and corporate strategic meetings management program and technology implementation.
  • Responsible for daily operations of travel, meeting services, corporate credit card program and expense reporting.
  • Provide management, performance reviews, and coaching of staff.
  • Negotiated airline and hotel discount contracts in conjunction with procurement.
  • Managed vendor relationships with travel management company, OBT, hotel, and rental car vendors.
  • Developed and update travel, strategic meetings management, credit card and expense reimbursement policies.
  • Provide monthly reporting to budget department and C-level executives.
  • Provided administrative assistance to the president.
  • Managed executive office support staff and on-site travel agents Board of Directors liaison responsible for planning all board of directors meetings and educational seminars.
  • Responsible for ensuring corporate filings were completed and permanent records maintained.
Executive Assistant, 01/1978 - 03/1998
First Security Corporation City, STATE,
  • Served as Executive Assistant to the Chairman and CEO.
  • Managed the day-to-day calendar for the chairman, made all travel arrangements and completed expense reports.
  • Scheduled board of directors and executive management meetings and assisted with meeting materials and agendas.
  • Open, read, and wrote answers to routine letters.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Distributed annual awards and grants for First Security Foundation.
  • Prepared monthly accounting entries, assisted with tax filing, and maintained permanent records.
B.S: Business - Finance, Expected in 2002
University of Utah - Salt Lake City, UT

Member Golden Key Honor Society and Phi Etta Sigma.

A.S: Business, Expected in 2000
Salt Lake Community College - Salt Lake City, UT
Professional Affiliations


American Society of Association Executives

Utah Nonprofits Association

Nonprofit Academy for Excellence - Leadership and Management certificate


Global Business Travel Association - Global Travel Professional and Certified Corporate Travel Executive certifications

Utah Business Travel Association

Additional Information
  • Past Chair of the Board of Directors for the Boys & Girls Club of Greater Salt Lake and currently a member of the Executive Committee.
  • Served as President of the Utah Business Travel Association.
  • Past Corporate President and Chapter President of Executive Women International.
  • Past Chair of the Board of Directors and Executive Committee of the Better Business Bureau of Utah.
  • Graduate of the Salt Lake Chamber Leadership Utah program and former member of the Chamber Women's Business Forum.
  • Chaired an Agency Review Team Committee for United Way allocating funds to local agencies.

accounting, budget, coaching, conference and meeting planning, contracts, database, executive management, financial, leadership, managing, performance reviews, policies, presentations, project management, quality improvement, reporting, strategic planning, training

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Resume Overview

School Attended

  • University of Utah
  • Salt Lake Community College

Job Titles Held:

  • Executive Director and Chief Operating Officer
  • Office Manager / Travel and Meeting Services Manager
  • Executive Assistant


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  • A.S

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