Executive Assistant Operations Manager Resume Example
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EXECUTIVE ASSISTANT OPERATIONS MANAGER
Executive Assistant Operations Manager
Organized and efficient Executive Assistant Office Manager with over 20 years of experience optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Skills
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Technology
- Asana
- Excel
- Freshdesk
- Google Docs,
- Hootsuite
- Hubspot
- Mailchimp
- Monday.com
- Quickbooks
- Salesforce
- Slack
- Zoho
- Zoom
Proficient Skill Set
- Agility
- Confident
- Discretion
- Energy
- Flexible
- Integrity
- Leadership
- Management
- Respectful
- Perseverance
- Resourceful
- Respectful
- Ruthless Prioritization
- Time management
- Trusted Confidant
Soft Skills
- Confident
- Discretion
- Flexible
- Integrity
- Kind and Respectful
- Resourceful
- Ruthless Prioritization
- Tech-Savvy
- Trusted Confidant
Work History
Executive Assistant Operations Manager06/2019 to Current
First Class Cruises – City , STATE
First Class Cruises – City , STATE
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities.
- Arranged corporate and office conferences for company employees and guests.
- Developed organizational procedures and systems for office personnel, including filing, payroll and scheduling.
- Organized international and domestic travel arrangements for staff members, including complex air, ground transfers, hotel and meeting arrangements.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Secured optimal program efficiency through collaboration with internal teams and development of positive community relationships.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Met challenging quotas for productivity and accuracy of work.
- Administered yearly budget of $60K to manage office requirements such as service contracts, postage costs and supply replenishment.
Manager, Sales Business Development Programs03/2016 to 05/2019
CP Franchising LLC – City , STATE
CP Franchising LLC – City , STATE
- Cross-trained existing employees to maximize team agility and performance.
- Demonstrated result-driven sales techniques to BD to grow sales by 38% within four weeks.
- Analyzed and interpreted travel trends to facilitate franchisee travel offers.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Worked closely with Marketing to propel continuous improvements and strategically capitalized on current travel trends.
- Increased sales by establishing goals and overseeing performance.
- Enhanced commission initiatives while managing effective marketing campaigns.
Entrepreneur/Business Owner01/2000 to 03/2016
Travel Mgmt Solutions – City , STATE
Travel Mgmt Solutions – City , STATE
- Managed high-volume clients with superior communication, attention to detail, and precise organization.
- Secured critical information and maintained confidentiality for partners.
- Created executive-level presentations to provide visualization and clear prospectus on new projects and cost demands.
- Conducted travel management for partners and corporate sponsors.
- Provided 24/7 support.
- Trained staff in office policy in line with CEO's office culture while incorporating personality and customer convenience.
- Presented new and updated account activity, negotiated client contracts to secure business.
- Identified growth opportunities by networking and building relationships with potential customers.
- Conducted weekly meetings to update staff training.
- Communicate with customers for virtual appointments and meetings.
- Provided synopsis of discussions to be proactive on project management.
- Kept precise invoices and payment details for accounting purposes.
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Created mobile work environment using cloud-based document management system and web-based accounting system.
- Worked with CFO in annual bidding and renewal of employee benefits package.
- Implemented new training programs for administrative personnel on office operations and latest technologies.
- Recruited, hired, trained, and supervised staff of 14 and implemented mentoring program that offered positive employee engagement.
Entrepreneur/Business Owner06/2004 to 12/2014
Music In M'Ocean Special Events – City , STATE
Music In M'Ocean Special Events – City , STATE
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Planned and organized conventions, executive meetings, workshops, social events.
- Provided Protect Wealth Academy with event planning for real estate investment students.
- Create and execute requested CEU programs for medical, sales, and licensed professionals increasing participation 42% year to year.
- Evaluated suppliers by assessing quality, timeliness, and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Managed day-to-day business operations, including accounting, finance, HR, marketing, and public relations.
- Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking industry leader.
- Executed marketing programs and methodologies to increase customer loyalty.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Education
Bachelor of Arts: Business ManagementStony Brook University-
City,
State
Associate of Arts: Marketing and SalesSuffolk County Community College-
City,
State
Certifications
- Certified Associate in Project Management (CAPM)
- Cvent
- International Association of Administrative Professionals (IAAP)
- Woman-Owned Small Business
- International Association of Administrative Professionals (IAAP)
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School Attended
- Stony Brook University
- Suffolk County Community College
Job Titles Held:
- Executive Assistant Operations Manager
- Manager, Sales Business Development Programs
- Entrepreneur/Business Owner
Degrees
- Bachelor of Arts : Business Management
Associate of Arts : Marketing and Sales
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