Executive Assistant General Manager Operations resume example with 9 years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Effective communicator and Public Service Director with strong interpersonal and organizational skills. True leader able to think outside the box. Looking for a role in an organization that allows for new methods of management and fosters an environment open to cutting edge ideas and career advancement.

  • Communications strategy
  • Program monitoring
  • Talent management and staffing
  • Team leadership, training and development
  • Compliance and regulations
  • Client services
  • Public speaking
  • Oral and written communication
  • Stakeholder relations
  • Team leadership
  • Program management
  • Documentation and reporting
Education and Training
The Evergreen State College Olympia, WA Expected in 06/2017 Bachelor of Arts : Public Administration - GPA :
  • Emphasis on tribal administration
Centralia College Centralia, WA Expected in 06/2010 Associate of Arts : Theatre - GPA :
Chewy - Executive Assistant General Manager Operations
Edgerton, KS, 10/2017 - Current
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Managed and improved various procedures, including requirements, gaps analysis, training and development and new program roll-out.
  • Established departmental performance goals, set timeline targets for sales team and trained new employees.
  • Met operational objectives by establishing qualified staff, promoting adherence to Tribal Code and Federal regulations and providing outstanding customer service.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Offered business management and leadership skills to clients in Tribal Government as well as outside agencies .
  • Supervised performance of 20+ Department Directors, with goals of improving productivity, efficiency and cost savings.
  • Secured contract with professional services vendors to supply all necessary materials and services for the purpose of training and development.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Oversaw daily operations of Governmental business, including 200+ employees.
  • Assessed team proficiency, identifying and targeting areas for improvement.
  • Created effective 12 month and 5 year projected business plans to focus strategic decisions on exceeding long-term objectives.
Department Of The Interior - Transportation Planner
Bismarck, ND, 02/2016 - 10/2017
  • Forecasting of manpower requirements based on daily workload and company targets.
  • Kept transportation operations in compliance with company, legal and safety requirements.
  • Oversaw scheduling for the day-to-day activities of 10 transportation employees.
  • Monitored department performance data to identify and avoid potential risks.
  • Negotiated contracts with outside providers to minimize costs to the company and customers.
  • Efficiently supported team planning efforts to help achieve project milestones and facilitate Business Committee final approval of project completion.
  • Illustrated results of planning feasibility and community studies with reports, charts and graphs.
  • Liaised between planning teams and outside departments to build solid partnerships and accomplished shared goals.
  • Inspected sites to asses validity and feasibility of submitted development plans.
  • Processed zoning and project permits, verifying information against established standards to make accurate approval or denial judgments.
  • Devised short and long-range action plans to address wide variety of municipal needs.
  • Managed credentialing for site employees, consultants and subcontractors.
  • Wrote and revised memos, budgetary documents and press releases.
  • Prepared and submitted annual report on finances and administrative activities of city projects.
Cadia Healthcare - Education Specialist
Dover, DE, 02/2014 - 10/2016
  • Boosted engagement and participation with attention to discipline and modeling appropriate behavior by teaching respect for classmates.
  • Counseled students individually on educational needs and growth patterns.
  • Educated parents and caregivers to drive cooperation, learning achievement, performance and classroom behavior.
  • Increased performance by 45% with notable rise in student progress reporting.
  • Tutored children individually and in small groups to help with difficult subjects.
  • Closely monitored and recorded student progress to create detailed learning plans for struggling students.
  • Worked outside normal hours to be available to answer parent and student questions.
  • Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.
Lucky Eagle Casino - Food and Beverage Manager
City, STATE, 07/2012 - 08/2014
  • Served under the department director and served as manager for the Lucky Eagle Cabaret and Silver Oak/ Main Street bar.
  • Generated schedules for all departments as well as finalizing payroll.
  • Worked with the team to generate positive revenue in a department that consistently under performed.
  • Adjusted work schedule to troubleshoot work flow and improve performance of all employees.
  • Created incentive programs to boost moral.
  • Maintained the liquor inventory for events, bars and wine for the steakhouse.
  • Increased performance though researching other businesses to improve day to day operations.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Two Terms served as Tribal Gaming Agency Chairman/ completed three levels of commissioner certification. working knowledge of Gaming Compact

Served as interim Director of Social Services/ Developed standard policy for department

Served as interim Director of Behavioral Health and Chemical Dependency/ SWOT for Healing house

Served as interim Director of Chehalis Tribal Housing Authority/ HUD negotiations

Served as interim Director of Buildings and Infrastructure/ Implementation of Covid19 initiatives

Served as interim director of Administration/ increased client connectivity through IT initiatives

Successfully completed the Leadership Thurston County program

Served as Tribal Liaison for several boards in various departments

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Resume Overview

School Attended

  • The Evergreen State College
  • Centralia College

Job Titles Held:

  • Executive Assistant General Manager Operations
  • Transportation Planner
  • Education Specialist
  • Food and Beverage Manager


  • Bachelor of Arts
  • Associate of Arts

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