Executive Assistant General Manager Operations resume example with 9 years of experience
Effective communicator and Public Service Director with strong interpersonal and organizational skills. True leader able to think outside the box. Looking for a role in an organization that allows for new methods of management and fosters an environment open to cutting edge ideas and career advancement.
- Communications strategy
- Program monitoring
- Talent management and staffing
- Team leadership, training and development
- Compliance and regulations
- Client services
- Public speaking
- Oral and written communication
- Stakeholder relations
- Team leadership
- Program management
- Documentation and reporting
- Emphasis on tribal administration
Edgerton, KS, 10/2017 - Current
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Hired and mentored core start-up team, working to outline initial company policies and procedures.
- Managed and improved various procedures, including requirements, gaps analysis, training and development and new program roll-out.
- Established departmental performance goals, set timeline targets for sales team and trained new employees.
- Met operational objectives by establishing qualified staff, promoting adherence to Tribal Code and Federal regulations and providing outstanding customer service.
- Identified and solved complex strategy problems to drive organizational goals.
- Offered business management and leadership skills to clients in Tribal Government as well as outside agencies .
- Supervised performance of 20+ Department Directors, with goals of improving productivity, efficiency and cost savings.
- Secured contract with professional services vendors to supply all necessary materials and services for the purpose of training and development.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Oversaw daily operations of Governmental business, including 200+ employees.
- Assessed team proficiency, identifying and targeting areas for improvement.
- Created effective 12 month and 5 year projected business plans to focus strategic decisions on exceeding long-term objectives.
Bismarck, ND, 02/2016 - 10/2017
- Forecasting of manpower requirements based on daily workload and company targets.
- Kept transportation operations in compliance with company, legal and safety requirements.
- Oversaw scheduling for the day-to-day activities of 10 transportation employees.
- Monitored department performance data to identify and avoid potential risks.
- Negotiated contracts with outside providers to minimize costs to the company and customers.
- Efficiently supported team planning efforts to help achieve project milestones and facilitate Business Committee final approval of project completion.
- Illustrated results of planning feasibility and community studies with reports, charts and graphs.
- Liaised between planning teams and outside departments to build solid partnerships and accomplished shared goals.
- Inspected sites to asses validity and feasibility of submitted development plans.
- Processed zoning and project permits, verifying information against established standards to make accurate approval or denial judgments.
- Devised short and long-range action plans to address wide variety of municipal needs.
- Managed credentialing for site employees, consultants and subcontractors.
- Wrote and revised memos, budgetary documents and press releases.
- Prepared and submitted annual report on finances and administrative activities of city projects.
Dover, DE, 02/2014 - 10/2016
- Boosted engagement and participation with attention to discipline and modeling appropriate behavior by teaching respect for classmates.
- Counseled students individually on educational needs and growth patterns.
- Educated parents and caregivers to drive cooperation, learning achievement, performance and classroom behavior.
- Increased performance by 45% with notable rise in student progress reporting.
- Tutored children individually and in small groups to help with difficult subjects.
- Closely monitored and recorded student progress to create detailed learning plans for struggling students.
- Worked outside normal hours to be available to answer parent and student questions.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
City, STATE, 07/2012 - 08/2014
- Served under the department director and served as manager for the Lucky Eagle Cabaret and Silver Oak/ Main Street bar.
- Generated schedules for all departments as well as finalizing payroll.
- Worked with the team to generate positive revenue in a department that consistently under performed.
- Adjusted work schedule to troubleshoot work flow and improve performance of all employees.
- Created incentive programs to boost moral.
- Maintained the liquor inventory for events, bars and wine for the steakhouse.
- Increased performance though researching other businesses to improve day to day operations.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Two Terms served as Tribal Gaming Agency Chairman/ completed three levels of commissioner certification. working knowledge of Gaming Compact
Served as interim Director of Social Services/ Developed standard policy for department
Served as interim Director of Behavioral Health and Chemical Dependency/ SWOT for Healing house
Served as interim Director of Chehalis Tribal Housing Authority/ HUD negotiations
Served as interim Director of Buildings and Infrastructure/ Implementation of Covid19 initiatives
Served as interim director of Administration/ increased client connectivity through IT initiatives
Successfully completed the Leadership Thurston County program
Served as Tribal Liaison for several boards in various departments
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Resume Overview
School Attended
- The Evergreen State College
- Centralia College
Job Titles Held:
- Executive Assistant General Manager Operations
- Transportation Planner
- Education Specialist
- Food and Beverage Manager
Degrees
- Bachelor of Arts
- Associate of Arts
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