Enthusiastic, reliable, and resourceful office and operations manager. 8282753827
Enthusiastic, reliable, and resourceful office and operations manager with strong organization and communication skills.
Effectively manages goals, quality standards, and timelines while performing daily administrative tasks necessary to
Authorized to work in the US for any employer
RECRUITMENT (6 years)
ONBOARDING (5 years)
CLIENT RELATIONS (5 years)
CORRESPONDENCE (7 years)
SCHEDULING (8 years)
Customer Service (6 years)
Office Management (5 years)
Google Docs (4 years)
Google Sheets (4 years)
MailChimp (Less than 1 year)
Accounts Payable, Event Planning, Quickbooks
Administrative, Filing, Receptionist
AP, Forms, RECRUITMENT
Schedule appointments, Hiring, Recruiting
AR, Human Resource, Researching
Attention to Detail, Human Resources, Safety
Billing, Inventory, Sales
Bookkeeping, Leadership, Scheduling
Business correspondence, Team-building, Staff development
Business presentations, Legal documents, Content writing
Conflict resolution, Meetings
Credit, Microsoft excel
CLIENT RELATIONS, PowerPoint
Satisfaction, Office Management
Customer Service, Organizational Skills
Data Entry, Payroll
Dc, Performance reviews
Documentation, Project management
Executive Assistant | 10/2017 to 12/2019Elica Ward - Asheville, NC
Responsible for supporting and handling all administrative tasks for the C.E.O of three separate, local Asheville
Manage calendars, schedule appointments, meetings, luncheons, and conference calls, as well as arrange all travel
Payroll administration as well as supporting all other Human Resource functions.
Handle all incoming and outgoing correspondences along with email management.
Prepare reports, invoices, letters, and other documents through G Suite.
Perform daily bookkeeping tasks including AR/AP.
Recruit staff through online platforms and screen potential candidates.
Complete all data entry.
Take meeting minutes via Zoom and Skype.
Project management through Click Up and Trello.
Prepare and present business presentations in PowerPoint and Google Slides.
Proofread all content writing and business presentations before upload.
Prepare and file legal documents.
Studio Operations Manager | 05/2015 to 10/2016Elements Massage - Plantation, FL
Responsible for the direct oversight of all studio operations.
Oversaw all aspects of SCSS and LMT hiring process.
Conducted administrative training in accordance with Elements Studio processes.
Responsible for SCSS and LMT quarterly performance reviews.
Coached, mentored and trained all staff in the areas of customer service, sales, and studio operations.
Directly responsible for weekly, monthly and yearly production and sales goals.
Ensured studio compliance with all HIPAA rules and regulations as well as all applicable state privacy and security laws.
Directly responsible for all human resource functions including staff recruitment, onboarding, new hire orientations,
disciplinary actions, evaluations and terminations, time clock verification and payroll, maintaining employee schedules and
time off requests.
Tracked Elements Wellness Program direct debit information and followed up with delinquent accounts.
Corporate Designated Manager | 04/2014 to 05/2015European Wax Center - Boca Raton, FL
Responsible for various facets of the employment process including recruiting, interviewing,on-boarding and terminating.
Responsible for training technicians as well as Guest Service associates.
Created and updated employee work schedules and time-off requests.
Evaluated employee performance; via observation, quarterly evaluations, recovery plans, and sales performance.
Implemented motivational sales-related contests to boost overall revenue and sales performance.
Worked on procedures for credit and collections to reduce delinquent accounts while collecting outstanding balances and
researching billing discrepancies.
Conducted team meetings focusing on leadership and team-building skills and applications.
Responsible for effective management of the clinic location, including inventory, safety data sheets, maintenance, nightly
drop box, and preparing for year-round and seasonal promotions.
Comprehensive management, evaluation, and improvement of the guest-relations process, from start to finish,
complicated guest scheduling, guest satisfaction, ensuring return visits, medical concerns and privacy, billing, and customer
Education and Training
Florida College of Natural Health - - Pompano Beach,FL | | AssociateNatural Sciences, 2005