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executive accounts clerk resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Objective

Tax Analyst - City of Fairfield

Skills
  • Over 15 years of experience in data entry.
  • Excellent written and verbal communication skills.
  • Extremely productive in a low/high volume environment.
  • Highly organized and ability to balance multiple tasks simultaneously.
  • WPM= 75+
  • Possess sound judgement with excellent problem solving skills.
  • Proficient in City Tax Software, Microsoft Office applications, Visual Intelligence Portfolio (Payroll/SSI), CMI (also known as Finex and Accuterm), etcetera.
  • Judicious in carrying out assignments without direction.
  • Display an ability to learn rapidly and adapt quickly to changing situations.
Experience
09/2021 to Current
Executive Accounts Clerk Safran Group Newport, RI,
  • All Accounts Receivable duties.
  • Prepared and billed CBR invoices to individuals and businesses for different departments including Treasury.
  • Reconciled bank accounts and certain department accounts monthly.
  • Self-Administered monthly bills and remitted payment for City Paid Life Insurance additional life insurance, disability, and retirement for employees.
  • Prepared, coded, and posted a memo expense and a memo payin for City Paid Health Insurance monthly.
  • Remitted Stop Loss payments for health insurance and Eye-Med payments for Vision insurance monthly.
  • Prepared and posted a memo expense for Anthem Dental Insurance monthly.
  • Receive C&R"s from all departments, check for accuracy, balance and post payments into the system, and balance them with the bank daily.
  • Post payroll when the Payroll Administrator is on vacation or leave.
  • Perform Accounts Payable duties when the Accounts Payables clerk is on vacation or leave.
  • Approve OBG and payroll on the bank website when the Assistant Finance director is on vacation or leave.
  • Process and post county real estate settlement payments and fees.
  • Receive payments, deposit them into the bank account, and post C&R to the system.
  • Keep a monthly ledger of duties, mark when duties are met for that month.
  • Assist the Assistant Finance Director in balancing month-end reconciliation when there is a discrepancy.
10/2012 to 09/2020
Senior Accounts Clerk City Of Middletown - Income Tax Division City, STATE,
  • Analyzed information and assessed liabilities and deductions according to relevant tax code.
  • Processed credit card payments and entered payments into the system on taxpayer accounts.
  • Downloaded Ohio Business Gateway ACH withholding payments online, printed payments, and codes, uploaded payments through the bank website, and posted payments to taxpayer accounts.
  • Submitted refunds, prepared refund journal, submitted claim voucher to the Superintendent of Taxation for approval, then submitted the claim voucher to Accounts Payable clerk in Treasury Division.
  • Met with taxpayers on Subpoena Deuces Tecum to get tax problems and arrearages satisfied.
  • Prepared Subpoenas, Affidavits, and Court Fact Sheets and gave them to the Superintendent of Taxation for approval.
  • Met with taxpayers to file city income tax returns, reconcile withholding accounts, and collected tax payments.
  • Balanced numerous batches throughout the day, prepared journals and C&R's, and then submitted key information to Accounts Executive clerk in Treasury.
  • Answered incoming calls and helped taxpayers over the phone.
  • Sorted through 1099's, submitted for them to get scanned on the taxpayers' accounts, making sure taxpayers filed their 1099's correctly whether living in the city or not.
  • Set up or close accounts for taxpayers, businesses, withholding accounts, or senior accounts.
  • Received W-2 discs and hard copies and reconciled withholding accounts.
  • Helped Auditors file city tax returns when they were overwhelmed.
  • Processed incoming lockbox payments from the bank, posted to taxpayer accounts, balanced, created journals and C&R's, and then submitted key information to Executive Accounts Clerk in Treasury.

07/2011 to 10/2012
Accounts Clerk - Water Billing CIty Of Middletown & Palmer Temps City, STATE,
  • Coded invoices and other records to maintain organized and accurate records.
  • Balanced cash receipts; collected revenue and verified amounts and transaction codes were correct in individual customer accounts.
  • Prepared and posted invoices and returns, analyzing accounts for collection purposes.
  • Created, changed, updated, and fixed customer accounts.
  • Processed meter changes in database.
  • Followed up on accounts that were shut off due to delinquency.
  • Processed work orders that are finished by the water maintenance technicians.
  • Processed pool adjustments for a one-time credit on customers' water bills.
12/2010 to 07/2011
Customer Service Representative Time Warner Cable City, STATE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Notated accounts after discussing with customers their problems, worries, payment issues, etcetera.
  • Documented conversations with customers to track requests, problems and solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Scheduled service technicians to install or fix phone, internet and television services.
Education and Training
Expected in 06/2006
High School Diploma:
Springfield South High School - Springfield, OH,
GPA:
Expected in
:
Clark State Community College - Springfield, OH,
GPA:
Expected in 10/2010
LPT Certification: Massage Therapy
Dayton School of Medical Massage - Kettering, OH,
GPA:

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Resume Overview

School Attended

  • Springfield South High School
  • Clark State Community College
  • Dayton School of Medical Massage

Job Titles Held:

  • Executive Accounts Clerk
  • Senior Accounts Clerk
  • Accounts Clerk - Water Billing
  • Customer Service Representative

Degrees

  • High School Diploma
  • Some College (No Degree)
  • LPT Certification

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