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executive account manager resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
  • Accomplished Sales/Account Manager offering high performance leading development and implementation of superior sales strategy.
  • Proven track record of identifying and creating profitable business opportunities, identifying and cultivating strong partnerships with management companies and HOA board members.
  • Led Account Manager team in contractual and non-contractual sales three of the last four years (2017-2021)
  • Excellent written and verbal communication skills
  • Incredible ability to identify issues and write proposals for clients
  • Streamlined signed proposals into work orders for the landscape foreman
  • Unmatched work ethic and dedication to the team/company I work for. Dedicated employee that always represents in a professional manner and acts as a brand ambassador as well.
  • Excellent client/account retention skills. Maintaining 90-95% of accounts annually. Accounts that were lost, I always make up for in new contractual sales
  • Demonstrated passion for the landscaping industry and willing to always further my education and knowledge.
  • Currently FNGLA certified, best practices certified.
  • Time management skills - ability to perform several duties throughout the day including (emails, calls, visiting job sites during before, during, and after installs to ensure client satisfaction and company standards are met
  • Please see reviews provided by property managers and HOA board members (provided on following page)
Skills
  • Sales territory growth
  • Time management
  • Extremely dedicated
  • Unmatched work ethic
  • Compelling leadership skills
  • Interpersonal communication skills
  • Sales Leadership - contractual & non-contractual enhancements
  • Profit and revenue-generating strategies
  • Consultative and relationship selling
  • Rapport and relationship building
  • Brand-building strategies
  • Key account development
  • Cross-cultural sales background
  • Service-driven sales
  • Conflict Resolution
  • Teamwork and collaboration abilities
Experience
03/2017 to Current
Executive Account Manager Kepro Buckhannon, WV,

Client Satisfaction: • Developing and maintaining long-term relationships with clients • Performing site walkthroughs with clients to ensure quality and service expectations are met • Facilitating the resolution of client concerns to ensure renewal • Sales: • Proactively presenting site enhancement ideas to your clients • Generating referrals from existing clients and passing them to the Business Developer • Developing accurate estimates for new and existing clients, maintaining acceptable gross margins that support the branch’s financial goals • Operations: • Assisting in overall leadership of the branch • Maintaining satisfactory accounts receivable levels • Coordinating with the Branch Administrator to ensure branch databases contain up-to-date client information

06/2011 to 03/2017
General Manager Sur La Table Cincinnati, OH,

Job Description:

Oversee all aspects of operations by exercising demonstrated knowledge and experience in all phases of hotel management, including sales and marketing, food and beverage, revenue management and the rooms division. Assists with procurement of operating supplies for all departments. Provide the vision, leadership and strategy to inspire your associates to deliver exceptional service to drive financial success. Work with hotel department heads to establish goals and objectives that coordinate with the overall hotel wide goals and objectives. Enable innovation and drive results by executing sales and marketing campaigns, understanding dynamic revenue management and driving profit to the bottom line through strong financial controls. Evaluates changes to the guest's needs, the hotel's guest mix and competitive trends to recommend appropriate products/services and operational changes to ensure guest and employee satisfaction. Demonstrate and promote teamwork among all management and staff while creating an environment in which all associates reach their full potential.

01/2009 to 01/2011
Billing Department Manager APAC/UPS City, STATE,
  • Conducted insurance verification and pre-authorization, coded procedures and managed client accounts payable.
  • Set up and maintained electronic billing system.
  • Managed billing calendar and scheduled claims for payments.
  • Helped customers to bring accounts into good standing by implementing payment plans.
  • Engaged in oversight of all billing for UPS accounts, both corporate and residential clients
  • Built high-performance team by collaborating with new members on procedural, administrative, collections and compliance areas.
  • Organized and maintained documents, files and records.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Analyzed and identified improvements to implement in department systems and controls.
  • Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
  • Managed daily operations within billing department of approximately (20-30 employees) office by supporting continuous delivery of excellent services and care.
  • Evaluated program performance against expectations.
Education and Training
Expected in 06/2007 to to
Bachelor of Science: Business Management
Sullivan - University ,
GPA:
  • 3.4 GPA
  • Dean's List Honoree
Accomplishments
  • Exceeded sales goal each year with current company.
  • Led all account managers in client retention and non-contractual sales
  • Led all account managers in new business (annual contract sales)
  • Enhanced the atmosphere and culture within the company with my teamwork and dedication to go above and beyond for clients and fellow teammates
  • Increased sales by $200,000+ year over year from (2017-2021)
Certifications
  • FNGLA Certified
  • Best Practices Certified

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Resume Overview

School Attended

  • Sullivan

Job Titles Held:

  • Executive Account Manager
  • General Manager
  • Billing Department Manager

Degrees

  • Bachelor of Science

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