Observant Clinic Supervisor known for handling difficult situations with relative ease. Gifted professional overseeing wait times and finding ways to speed up patient flows. Ready for a new position supporting patients and meeting individual needs. Priority-driven Clinic Supervisor proudly offering over [Number] years' experience delegating tasks, resolving problems quickly and leading by example. Energetic professional committed to working hard to ensure that patients receive courteous service. Promoting proactive planning and organizational skills. Intuitive Clinical Manager proudly offering [Number] years of comprehensive experience ensuring the care and treatment of patients are provided according to medical rules. Reviewing health programs and handling administration and accounting work. Excellent verbal and written communication skills and first-rate abilities in calculating, recording and maintaining financial data. Knowledgeable Medical Practice Manager committed to fostering great relationships with patients and staff members. Energetic professional offering professionalism and strong collaboration skills. Ready for a new position involved in supporting patients and ensuring quality care.
Skills
Data filing and maintenance
Compliance with regulatory guidelines
Resource management
Patient records administration
Complying with regulatory guidelines
[Industry] regulations knowledge
Managing patient cases
Office procedures
Meeting participation
Activity coordination
Addressing questions and concerns
Patient Health Education
Staff guidance
Marketing
Advocacy and Counseling
Well-trained in AFFIRST data system
Patient relations
Training and mentoring
Staff development
Patient engagement
Experience
05/2021 to 11/2021
Exceptional Family Member Program (EFMP)-Family SuMagellan Health Services – NE, State,
Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
Collaborated with healthcare professionals to deliver high-quality patient care.
Managed clinical operations and procedures and enforced adherence to federal and state regulations and healthcare law requirements.
Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
Educated patients and caregivers on diagnoses, treatment plans and wound or disease management.
Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
Liaised between patients and physicians and educate patients and caregivers on diagnoses, treatment plans and wound or disease management.
Administered financial operations and handled budget development, expenditure authorization, accounting and financial reporting.
09/2020 to 05/2021
Work Life Consultant (GS-11)Coronis Health – Delray Beach, FL,
Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
Coordinated specific psychosocial resources to meet members' identified needs.
Evaluated and addressed individual client needs and concerns.
Acted as role model for clients by exhibiting positive behaviors.
Performed psychosocial assessments and documented casework.
Performed psychosocial assessments to identify barriers in patients to obtain or use medications.
07/2019 to 09/2020
Work Life Specialist Department Of The Air Force, AFPC – City, STATE,
Utilized well-honed communication skills to deliver information to pediatric patients and family members regarding treatment, care and medical options.
Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
03/2018 to 08/2018
Military Family Life CounselorMHN Government Services – City, STATE,
Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Answered questions and responded to inquiries to deliver high level of service to patients.
Educated patients on various resources, services and programs to maximize care.
Recommended improved life choices to enhance client outcomes.
05/2017 to 10/2017
Utilization Review SpecialistCarrollton Springs – City, STATE,
Worked with insurance companies and patients to determine best courses of action.
Conducted complex research, review and analysis of medical records, treatment plans and claim information.
Collaborated with providers to obtain required clinical information, supporting prior authorization determinations and individual inquiries.
Determined medical necessity and cost-effectiveness of services through utilization review processes.
Applied medical criteria and clinical judgement to researched cases to evaluate and establish determinations.
Remained up-to-date on various benefit plans, medical policies and state-specific clinical guidelines or criteria.
Contacted insurance carriers to obtain authorizations for services delivered to patients.
Collaborated with multi-disciplinary teams in group meetings to identify issues and find cost-effective solutions.
Communicated with patients with compassion while keeping medical information private.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Participated in weekly staff meetings with department heads to discuss census information, admissions and discharges for residents.
Solicited medical history information from patients to provide best and most effective medical advice.
01/2016 to 11/2016
Medical Operations OfficerUS Army – City, STATE,
Supervised, synchronized, and directed the health service support for an organization with over 1,100 active duty personnel.
Managed training, planning, and coordination of wellness operations and ensuring personnel readiness support to maximize capabilities in providing sustainment support to subordinate organizations.
Analyzed and scrutinized medical readiness trend reports to facilitate the health, morale, and welfare of personnel contributing to overall readiness at 80% or higher.
Assessed and measured organizational trends, concerns, and needs and identified gaps in available services.
Improved the organization’s medical readiness exceeding standard at 90% while ensuring the continuation and enhancements of services.
Delivered exceptional medical and health administrative support and consultation to senior level command teams (O-6/Colonel), subordinate leaders (O-5/Lieutenant Colonel to O-4/Major), peers (O-3/Captain and below) and supervisors allowing them to make informed decisions regarding the medical readiness of their personnel.
Reported and provided recommendations to senior leadership for the development and implementation of effective plans and tools to address medical readiness issues.
Advanced dissemination of medical readiness workbooks which streamlined reporting procedures resulting in high medical readiness rate, decreased missed medical and dental appointments to less than 5%, and reducing lost revenue.
Created training programs for personnel in preparation for full spectrum of operations.
03/2015 to 01/2016
Behavioral Health OfficerUS Army – City, STATE,
Behavioral health professional specializing in helping clients develop better cognitive and emotional skills, reduce symptoms of mental illness, and cope with various life challenges to improve their lives and navigate a military lifestyle in a more adaptive manner.
Consulted and collaborated with a multidisciplinary team and military command teams and leaders, medical staff, training officials and others as needed with respect to various behavioral health issues and fitness clarification and coordinating proper treatment for clients.
Consulted and collaborated with military chain of command at various levels (e.g., commanders and first sergeants).
Conferred with client’s supervisors regarding behavioral health issues and determination of fitness for duty.
Conducted intake assessments and psychosocial interviews, military evaluations and assessments (i.e., chapter evaluations, special school evaluations, fitness for duty, diagnostic testing).
Facilitated safety assessments of clients in crisis and arranged for hospitalization for further psychological evaluation as needed.
Provided supervision for one behavioral health technician and oversight of intake interviews conducted resulting in efficient patient service and increase of provider availability.
Promoted effective mental health in a military collaborative health care environment.
Administered psychological assessments, job screenings and evaluations, individual and group therapy, and treatment of various psychological disorders to active duty Service Members and their dependents.
Conducted and scored psychological assessments and prepared comprehensive interpretive diagnostic reports.
Provided risk management and assessment of client’s suicidal and homicidal ideations and substance abuse.
06/2012 to 03/2015
Psychology Intern & ResidentUS Army – City, STATE,
Collected information necessary for psychological diagnosis by interviewing, observing and surveying patients.
Developed individual courses of treatment for each patient by evaluating goals, mental health and practical conditions.
Wrote comprehensive goals and patient treatment plans.
Met with patients and provided diagnoses and consultations.
Built rapport and guided discussion with patients using therapeutic communication techniques.
Collaborated with clinical supervisors and multi-disciplinary team to provide comprehensive patient care and treatment.
Provided evidence-based treatments for patients.
Trained new psychologist interns and residents on clinic standards and procedures.
Interpreted observation and testing results.
Administered psychological assessments, job screenings/evaluations, individual and group therapy, and treatment of various psychological disorders to active duty Service Members and their dependents.
Provided consultations to unit commanders, medical staff, training officials and others.
Consulted and collaborated with military chain of command at various levels (e.g., commanders and first sergeants).
Consulted with client’s supervisors as needed with respect to behavioral health issues and determination of fitness for duty.
09/2011 to 04/2012
Advanced Practicum Graduate Student Schofield Barracks Child And Adolescent Assistance – City, STATE,
Operated under direction of licensed nursing professionals and pursued opportunities to learn new skills.
Completed clinical work in different units to achieve degree standards and build clinical and psychological knowledge.
Established immediate and long-term care goals and worked with interdisciplinary team to create plans to achieve goals.
Investigated diagnoses to learn more about mechanism, action, peak and onset of each.
Delivered culturally sensitive care to unit patients for optimal outcomes.
Collaborated with and maintained effective working relationships with parents and/or family members and a multidisciplinary team in coordinating appropriate treatment and meeting treatment goals.
Conducted thorough intake assessments/psychosocial interviews, evaluations and assessments, and generated differential diagnosis.
Performed risk management and safety assessments of clients as part of initial treatment evaluation and planning while ensuring continuity of care and psychological services.
Interviewed, evaluated, and provided treatment to culturally and professionally diverse clientele.
Assessed psychopathology and conducted brief and short-term psychotherapy.
Performed crisis intervention for active duty military personnel dependents and their families.
Provided individual and group (co-facilitator) time-limited evidenced based practice of psychotherapy for a wide variety of psychological disorders to include cognitive, learning, mood, anxiety, personality, adjustment, and other childhood disorders (ADHD, autism, behavioral problems, etc.).
09/2010 to 06/2011
Concussion Clinic & Soldier Assistance Center, U.SUS Army – City, STATE,
Collaborated within a multidisciplinary team in coordinating appropriate treatment and interventions.
Consulted with brigade psychologists and client’s chain of command as needed with respect to behavioral health issues and clarification of fitness for duty.
Established and maintained effective working relationships with leadership and clinic staff and collaborated to achieve objectives and accomplish the mission.
Improved morale and overall functioning of individuals and contributed to the mission as a force multiplier by assisting service members to be able to return to duty and perform optimally.
Conducted thorough intake assessments/psychosocial interviews, evaluations and assessments, and generated differential diagnosis.
Performed risk management and safety assessments of clients as part of initial treatment evaluation and planning while ensuring continuity of care and psychological services.
Provided individual time-limited evidenced based practice of psychotherapy with a wide range of military service members, pre- and post-deployment, suffering from multiple psychological disorders including TBI, PTSD, depression, anxiety, and adjustment disorder.
Provided risk management and assessment of client’s suicidal and homicidal ideations, substance abuse, and auditory or visual hallucinations.
Education and Training
Expected in 09/2013
Ph.D.: Clinical Psychology Argosy University - Honolulu, HI, GPA:
Expected in 12/2011
Master of Arts: Clinical Psychology Argosy University - Honolulu, HI, GPA:
Expected in 12/2005
Bachelor of Arts: Psychology University of Guam - Mangilao, GU GPA:
License and Certifications
Certified Personal Finance Counselor, Misawa, AB Japan | Expires 11/30/2023
Certified Federal Job Search Trainer/Certified Federal Career Coach | 09/2019
Licensed Professional Counselor, TX (License Number 78321) | Active & Good Standing, Expires 3/31/2023
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School Attended
Argosy University
Argosy University
University of Guam
Job Titles Held:
Exceptional Family Member Program (EFMP)-Family Su
Work Life Consultant (GS-11)
Work Life Specialist
Military Family Life Counselor
Utilization Review Specialist
Medical Operations Officer
Behavioral Health Officer
Psychology Intern & Resident
Advanced Practicum Graduate Student
Concussion Clinic & Soldier Assistance Center, U.S
