High-energy, ambitious, driven young professional with a desire for challenge, knowledge, and growth. Over 10 years experience in customer service and sales. Passionate about building honest relationships that yield positive results for all parties involved. Skilled communicator, diplomatic on all levels. Works well under pressure with a sense of urgency. Flexible and mutable, quickly adapts to new procedure. Values collaboration and team building to achieve personal and organizational goals.
Strong interpersonal skills
Exceptional customer service skills
Team building expertise
Service training and placement
Prospecting and cold calling
Experience in building business to business relationships
Content writing for marketing and PR
Training and development
Skilled in MS Office
Proficiency in Adobe Illustrator
Event Production Asisstant March 2015 to CurrentLush Life Productions － Asheville, NC
Writes content for PR, marketing, and social media.
Targets and recruits prospective vendors, clients, and participants for local and national produced events.
Sales and business development.
Website and design maintenance.
Curator October 2013 to March 2015Aloft Hotel － Asheville, NC
Hired to help implement and create new concierge/curator program for Downtown Asheville location.
Trained new employees on company policy and department procedures.
Curates the "lifestyle" experience, connecting the guest to their passions - art, food, architecture, music, outdoors, etc.
Developing and managing business to business relationships through local partnership and promoting.
Created hotel's "What's Happening?!"- a guide to nightlife in Downtown Asheville.
Co-created hotel's "Must See" list- a guide to dining, breweries, art, music, shopping, history, and more.
Executive Recruiter/Consultant January 2013 to August 2014Thurmond and Company － Asheville, NC
Researched and recommended new sources for candidate recruiting.
Maintained an accurate candidate tracking system.
Trained new hires on company procedure, policy, and strategic recruiting techniques.
Successfully set up more than 10 interviews each month.
Built social networks to find qualified candidates.
Recruited for various positions across multiple sites in Chicago, LA, SF, and DC.
Established five new accounts in only two months through successful client development.
Negotiated details of contracts with clients.
Worked closely with company executives to identify hiring needs, securing new employee talent.
Sales Associate January 2012 to December 2013Dillard's Inc － Asheville, NC
Managed quality communication, customer support and product representation for each brand.
Trained new employees on company customer service policies and service level standards.
Responsible for implementing all business-building and relationship-building expectations with uniquely assigned CAD accounts and customers.
Consistently met and exceeded department expectations for productivity and accuracy levels.
Exceeded targeted sales goals by 40%, resulting in department promotion.
Customer Service Associate January 2010 to November 2011JC Penney － Boone, NC
Cross-trained and provided back-up for other departments when needed.
Resolved product/policy issues and shared.
benefits of new technology.
Accurately logged all daily shipping and receiving orders.
Designed and suggested new display ideas to improve accessibility to merchandise, to increase sales.
Offer Five" status for consecutive quarters in 2008-09 for exceptional customer sales.
Server/Trainer May 2009 to January 2010Sugarfoot Grille － Banner Elk, NC
Trained staff of eight employees for correct restaurant procedures, safety codes, proper recipes and plating techniques.
Conducted daily pre-shift meetings to ensure organizational and product knowledge efficiency.
Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
Short employment due to company going out of business.
Customer Service Representative November 2007 to February 2009Hawk's Nest Skiing and Tubing － Seven Devils, NC
Upsold add-on services to existing customers, generating incremental revenue of $30K per 8/hr shift.
detailed administrative and procedural processes to improve accuracy and efficiency.
Mentored an average of 10 new.
customer service representatives per season.
Expo/Trainer August 2004 to October 2007River City Grill － Punta Gorda, FL
Managed presentation, timing, and seating positions of all plates for dinner service- in excess of 300+ covers/per.
Collaborated with other personnel to plan and develop specials and menus.
Co-Directed the operation and.
organization of the kitchen and all food-related activities in relationship to the 'front of house'.
Communicated well and.
used strong interpersonal skills to establish positive relationships with guests and employees.
Associate of Arts : 2016AB Technical Community College － Asheville, NC, USA