Managed all FOH operations and customer service aspects of the hotel\'s highest volume and most profitable outlet, Biergarten. Improved all controllable costs to maximize financial performance while effectively developing, managing and leading a team of 50+ to provide excellent service
Integral part of brand/venue launch, day-to-day operation and continued success, grossing over $10M in year 1, through supervision of staff of 75+ in daily operations, promotional activities, daily bookings & events, control of all office administration aspects and assistance with marketing & promotional campaigns.
Created full marketing campaign for events launch for newly re-branded event & music space including events & catering packages, all copy and layout for website, extensive database and email/newsletter campaign, social media presence
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