- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Adaptable manager experienced in different types of foodservice. Quality-driven with extensive knowledge of hospitality etiquette, food preparation and superior customer relations. Courteous and reliable team member proficient in FOH and BOH operations. Talented at identifying potential problems, promptly mitigating obstacles, and actively resolving conflicts to ensure client satisfaction and positive attendee experience. Background managing occasions from small, private affairs to extremely large corporate events. Systematic about taking accurate orders, keeping customers happy and supporting team success. Superior work ethic with continual positive attitude. Quick to build rapport with clients and accomplished in bringing vision into reality.
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Palm Beach Express Catering – City, STATE,
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.
- Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
Alabama Joes Sports Restaurant – City, STATE,
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Hart To Hart Entertainment – City, STATE,
- Conducted proper set-up of lights, implementing necessary changes during production in addition to running cables.
- Tested and inspected lighting equipment before use and made necessary adjustments and repairs.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Maintained close communication with clients to mitigate service issues.
- Hosted large groups by engaging with attendees during annual events.
Whitestone Academy - Whitestone, NY,
Queensborough Community College of The City University of New York - Oakland Gardens, NY
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Resume Overview
School Attended
- Whitestone Academy
- Queensborough Community College of The City University of New York
Job Titles Held:
- Event Manager, Waiter, Bartender
- Restaurant Waiter
- Master of Ceremonies, Dancer and Lighting Tech
Degrees
- High School Diploma
- Some College (No Degree)
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