Highly skilled event manager with experience marketing events, evaluating and negotiating contracts, interacting with customers, and project management while managing budget to ensure events generated revenue and expenses were minimized. Implemented social media program to increase customer base, worked with graphic designer to create yearly look and feel for marketing materials, and presented and taught classes at events.
Microsoft Word, PowerPoint, Excel, Access, and Outlook; WordPerfect; Presentations; NextPage Matrix, NXT 3, and LivePublish; Folio siteDirector; and Folio 4; Adobe Photoshop Elements
Environments: Windows 7, Windows XP, Windows NT, Windows 2000, and Windows 98
Markup: HTML with past experience with XML, XSL, and writing DTDs
Presentation: Live and recorded TV (QVC, Good Things Utah, Scrapbook Memories, news interviews); software trainer (customer and employee); scrapbook and paper crafts teacher
Experienced in writing objectives, conducting task analysis, conducting goal analysis, and assessing contextual design.
Scrapbooking: Started in 1999; created gift albums for family and friends in 12x12, 8.5x11, and 6x6 size
Event Manager January 2008 to CurrentCreative Crafts Group/CK Media － Bluffdale, UT
Manage eighteen consumer events, including coordinating facility details, hotel arrangements, event schedule, and attend event to implement plan.
Manage $4M budget including planning for upcoming year, analyzing spending, and negotiating invoices to stay within budget.
Collaborate with education group to create a schedule of over 100 classes for each event that generates revenue and establishes our events as industry leaders.
Create and implement a marketing plan using TV, radio, billboards, direct mail, print advertising, online advertising, social media, and other media that brings new and existing consumers to events.
Manage team of two employees and four contractors, which includes monthly one-on-one meetings, yearly performance reviews, setting goals and priorities, and resolving obstacles.
Review, provide input on, and negotiate facility, hotel, and show decorator contracts.
Editor-in-Chief January 2004 to January 2008Paper Crafts magazine CK Media － Bluffdale, UT
Managed production process for eight magazine issues and 11 special issues within budget and on time.
Managed $1M budget including planning for upcoming year, analyzing spending, and making adjustments throughout the year.
Collaborated with advertising, newsstand sales, retail sales, and online to create marketing strategies.
Managed team of eight employees and six to ten contractors, which included monthly one-on-one meetings, yearly performance reviews, reviewing and adjusting contracts, and resolving obstacles.
Represented the magazine on TV and radio, through newspaper articles, and while teaching at conventions.
Wrote and edited magazine articles, gave final approval before printing, and assured quality on all publications.
Led meetings, including concept meetings, weekly team meetings, special issue planning meetings, and yearly strategy meetings.
Technical Writer/Business Analyst January 2002 to January 2004Ingenix, Inc － West Valley City, UT
Wrote and produced nexLink end-user documentation, product functional specifications, operational documents, and marketing materials.
Analyzed customer needs by reviewing open issues and enhancements.
Made recommendations for future product features based on analysis.
Assisted developers in writing and maintaining design documents.
Executed test scripts and managed testing assignments for the nexLink product release.
Wrote programmer's guide for TransACT Core Framework based on developer interviews, use case and UML diagram reviews, and design reviews.
Edited Java code comments used to generate JavaDocs.
Information Design Group Manager January 1999 to January 2002NextPage, Inc － Lehi, UT
Managed documentation team by providing assignments, conducting reviews, and through coaching.
Wrote and produced product documentation for system administrators using proprietary software.
Edited such documents as functional specifications, design documents, and API reference documentation.
Created documentation project work plans outlining major deliverables, resource assignments, and timelines.
Technical Writer/Technical Trainer January 1995 to January 1999Open Market - Folio Product Group － Provo, UT
Organized and administered hands-on training track at 1998 user conference.
Rolled out new Channel Sales program to Folio Business Partners.
Developed and wrote course manuals, documentation for SecurePublish, and test items for certification tests.
Coordinated employee training sessions on a weekly basis.
Taught six hands-on sessions at 1997 user conference with an average of 50 attendees per session.
Received Employee of the Year award in 1996.
Instructor/Courseware Developer January 1994 to January 1995Novell, Inc － Provo, UT
Wrote a four-hour course for network administrators on configuring WordPerfect for Windows 6.1.
Wrote an eight-hour course for consultants on WordPerfect for Windows 6.1 macros.
Implemented a formatting template used by department courseware developers.
Presented new courses to Novell instructors before product release.
Product Specialist On-going Support Trainer/Windows Support Operator January 1992 to January 1994WordPerfect Corporation － Orem, UT
Coordinated conferences and in-house training for WordPerfect for Windows 6.0 and 6.1.
Presented training classes on WordPerfect, Presentations, GroupWise, InForms, and DataPerfect.
Managed two revenue-generating WordPerfect for Windows 6.0/6.1 conferences with 100 attendees each.
Planned and implemented conference schedules (including teaching assignments and attendees' class schedules), special demos, opening sessions, and keynote speakers.
Planned and implemented weekly training for support technicians based on requests and needs.
Consulted with six support teams to provide training, which resulted in decreased length of calls.
Solicited information from product development, which was implemented in new training sessions.
Answered calls from WordPerfect for Windows owners, addressing concerns, resolving problems, and providing training while maintaining individual and team goals for number of calls answered.
Assistant Education Coordinator/Head Teacher January 1987 to January 1992Mountainland Head － Provo, UT
Evaluated teaching staff, bus aides, and lunch aides providing feedback on performance and setting goals.
Taught monthly training sessions for teaching staff.
Worked with office staff to provide services to children and families.
Planned teaching schedule, wrote lesson plans, and determined calendar for the year.
Supervised staff and student teachers in center where taught as Head Teacher.
Met with parents to discuss child's progress, made visits to home to educate parents and assess home environment, and coordinated parent volunteers for classroom involvement.
B.A : Business/Information Systems, 1 1997University of Phoenix - Utah Campus － Orem, UTBusiness/Information Systems
Associate Degree : 1 1984Child Care Specialization
Ricks College － Rexburg, ID
Adobe Photoshop, advertising, API, budget, coaching, concept, conferences, contracts, product development, direct mail, documentation, features, functional, GroupWise, HTML, Java, macros, magazine articles, marketing plan, marketing strategies, marketing materials, meetings, Access, Excel, office, Outlook, PowerPoint, Windows 7, Windows 2000, 2000, Windows 98, Windows NT, Windows XP, Microsoft Word, negotiating, network, newspaper, Novell, developer, painting, performance reviews, Presentations, print advertising, programmer, progress, publications, quality, radio, retail sales, Sales, scripts, strategy, task analysis, Teacher, teaching, user documentation, TV, trainer, employee training, UML, WordPerfect for Windows 6.0, WordPerfect for Windows 6.1, WordPerfect, WordPerfect for Windows, articles, XML, XSL