Highly organized, versatile and detail-oriented Event Concierge with extensive experience in the Hospitality industry. Possess excellent customer service skills and the ability to manage multiple activities simultaneously. A dedicated team player with fantastic written and verbal communication skills which facilitate building relationships with internal and external stakeholders and the management of operational teams.
Exceptional customer service
Customer service surveys
MS Office expert
Knowledge of Denver metropolitan area
Superb interpersonal skills
Background in catering
06/2015 to Current
Event ConciergeHyatt Hotels － Denver, COFostered strong working relationships with all hotel departments.
Assist meeting planners in the execution of conventions, meetings, and events in 6,500o sq. ft. of meeting space, serving as their main point of contact and liaison between all hotel departments
Demonstrate exemplary hospitality while working with our VIP clients and their guests/attendees
Increase in “Overall Event Satisfaction” and “Likelihood to Recommend” scores
Find solutions to any problems that may arise
Provide high quality assistance to Meeting Planners
Fostered strong working relationships with all hotel departments.
04/2012 to 06/2015
ConciergeHyatt Hotels － Denver , CO
Performed concierge services for a 4-star, 1,100-room hotel.
Recommended top dining and entertainment options for guests in the Denver Metro area.
Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
Served as public relations representative for the hotel.
Greeted all guests in a courteous and professional manner.
Assisted guests with any special requests during their visits.
01/2009 to 03/2012
Administrative AssistantColorado State University － Fort Collins, CO
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion.
Wrote reports and correspondence from dictation and handwritten notes.
Maintained an up-to-date department organizational chart.
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Managed daily office operations and maintenance of equipment.
Assisted Accounting Department with document approval and report distribution.
10/2005 to 07/2008
Cashier/Sales AssociateAmerican Eagle Outfitters － Schaumburg, IL
Computed sales prices, total purchases and processed payments.
Described merchandise and explain operation of merchandise to customers.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Operated a cash register to process cash, check and credit card transactions.
Administered all point of sale opening and closing procedures.
Bachelor of Arts: Liberal ArtsColorado State University － Fort Collins, CO, United States