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etsy shop owner resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds. Hardworking and reliable with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Works well within team settings. Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach.

Skills
  • Sales strategics
  • Cost analysis and savings
  • Issue resolution
  • Bookkeeping
  • Purchasing and planning
  • Coordination
  • Pricing adjustment
  • Basic math
  • Shipment coordination
  • Inventory oversight
  • Staff training
  • Food safety protocols
  • Critical thinking
  • Teambuilding
  • Decision-making
  • Work ethic
  • Merchandise restocking
  • Customer assistance
  • Cash register operation
  • Payment processing
  • Cash management
  • Credit and cash transactions
  • Coin counting
  • Returns and exchanges
  • Mobile ordering understanding
  • Delivery procedures
  • Physical stamina
  • Merchandising proficiency
  • Food safety and sanitation
Experience
01/2021 to Current
Etsy Shop Owner Instacart Ewa Beach, HI,
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
  • Leveraged social media to expand market reach and facilitate sales agent recruitment.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Made sure the costumer is always happy with their product.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Calculated credit amounts and commission payouts, priced merchandise and generated credit memos for returned merchandise.
  • Resolved issues quickly through meticulous research and quick decision making.
  • Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll.
  • Set pricing structures according to market analytics and emerging trends.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
07/2020 to Current
Instacart Shopper Instacart City, STATE,
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Completed pickup and shopping orders for customers from Pottsboro all the way to Allen.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
06/2019 to 09/2021
Ice Cream Maker & Cashier Cold Stone City, STATE,
  • Maintained clean, organized work area at all times and encouraged similar dedication in team members to maximize group efficiency.
  • Followed recipes with accuracy and precision to achieve optimal integrity of food products, including specific flavor and texture.
  • Contributed to positive work environment for all staff members through active listening and effective communication.
  • Produced food products of desired flavors, textures, colors and bouquets by properly interpreting and following established recipes and procedures.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted coworkers with completing end-of-day counts and securing funds to prevent loss or theft.
  • Trained new team members in cash register operation, stock procedures and customer service.
11/2019 to 06/2020
Vendor 540 Mercantile City, STATE,
  • Made one of a kind crafts such as welcome signs, door hangers, wreaths, blankets, wall decor, etc.
  • Kept up with foot traffic and made sure store was clean.
  • Made sure booth was clean and organized.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Wrapped fragile purchases to assure the items wouldn't break.
  • Assisted with purchases, located where items were in the store, and assisted the customer if there was any questions that needed to answered.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Inspected checkout areas to direct team members in cleaning, trash removal and other actions to restore professional appearances.
  • Processed all sales transactions promptly to prevent long customer wait times.
Education and Training
Expected in 05/2019 to to
High School Diploma:
Pottsboro High School - Pottsboro, TX
GPA:
Expected in 10/2020 to to
Start Your Own Small Business Certificate: Small Business Operations
Grayson College - Denison, TX
GPA:
Websites, Portfolios, Profiles
  • https://www.etsy.com/shop/CreationsByJessica?ref=profile_header

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Resume Overview

School Attended

  • Pottsboro High School
  • Grayson College

Job Titles Held:

  • Etsy Shop Owner
  • Instacart Shopper
  • Ice Cream Maker & Cashier
  • Vendor

Degrees

  • High School Diploma
  • Start Your Own Small Business Certificate

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