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esthetician laser technician resume example with 18+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Licensed Esthetician, Licensed Assistant Cosmetic Laser Practitioner and Laboratory Technician with extensive experience in the medical and beauty industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Organized Esthetician proficient in computer spa programs, product sales and customer appointment set-up. Knowledgeable laboratory professional skilled in all facets of medical laboratory testing. Familiar with TJC, OSHA and FDA guidelines. Quality-driven team player with accuracy-focused and efficient approach, offering over 30 years of industry expertise.

Skills
  • Advance Skincare
  • Public health codes knowledge
  • Self-motivated professional
  • Excellent Customer Service
  • Spa retail sales
  • Excellent work ethic
  • Building Customer Trust and Loyalty
  • Verbal and Written Communication
  • Understanding Customer Needs
  • Multitasking and Prioritization
  • Invoice Preparation and Processing
  • Specimen Collection
  • HIPAA
Education
Lamar University Beaumont, TX Expected in No Degree : Biology - GPA :
International School of Skin, Nailcare, And Massage Therapy Atlanta, GA Expected in 05/2018 Esthetics Diploma : Skin Care - GPA :
Concorde Career Institute - Orlando Houston, TX, Expected in 01/1991 EKG/Lab Tech : EKG, Phlebotomy And Specimen Processing - GPA :
French High School Beaumont, TX, Expected in 05/1986 High School Diploma : - GPA :
Certifications
  • Esthetician License - 2018
  • Assistant Cosmetic Laser Practitioner License - 2018
  • Certified Dermaplane Pro
  • Certified Fibroblast Practitioner
  • Certified Yoni Steam Practitioner
  • Certified Body Contouring Practitioner
  • Certified Smile Labs Practitioner
  • Certified IonCleanse Practitioner
  • Certified VI Peel Esthetician
  • Certified Green Peel Esthetician
  • Certified LightStim Practitioner
  • Certified Brow Lamination Practitioner
  • PT - Phlebotomy Technician
  • DPT - Donor Phlebotomy Technician
Work History
Honey Pot Wax & Beauty Studio LLC - Esthetician/Laser Technician
City, STATE, 06/2017 - Current
  • Developed individualized, therapeutic skin care programs.
  • Performed special anti-oxidant, acne and microdermabrasion facial services.
  • Discussed procedures and treatment options with clients.
  • Handled busy schedules and stayed on top of key deadlines.
  • Carried out administrative tasks, including product inventory checks, charting and consultations.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Suggested appropriate therapy based on current health of client.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Informed guests of appropriate products available to increase retail sales.
  • Assisted manager with daily spa operations, including opening and closing procedures.
  • Executed laser hair removal and microdermabrasion procedures.
  • Advised clients on proper home-care regimens.
  • Performed consultations for patients before scheduling treatments.
  • Performed body treatments, including waxing, body wrap application cavitation, emsculpt and lipo laser .
  • Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Performed over 10-20 facials, chemical peels and waxing procedures per week.
Northside Hospital Atlanta - Lab Technologist/Certified Phlebotomist Technician
City, STATE, 07/2013 - Current
  • Prioritized work assigned, maintained accurate records of work performed and initiated corrective action in case of defective records or inadequate care plans.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
  • Processed patient specimens according to priority and documented results.
  • Followed physician orders to correctly administer therapeutic phlebotomy.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
  • Monitored patients for reactions and verified sample quality.
  • Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
  • Organized daily work based on collection priority.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Reviewed patient records for accuracy and completeness.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
  • Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
  • Handled insurance verification tasks to validate patient insurance information.
  • Collected fluid or tissue samples by using appropriate collection procedures.
LabCorp - Patient Service Representative/Customer Service Representative
City, STATE, 02/2003 - 01/2020
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Answered constant flow of customer calls with minimal wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Reviewed daily care slips for doctors.
  • Explained plans for treatment and payment options.
  • Compiled and reviewed medical charts.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Carried out day-day-day duties accurately and efficiently.
  • Improved operations through consistent hard work and dedication.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Managed team of 15 employees, overseeing hiring, training, and professional growth of employees

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Resume Overview

School Attended

  • Lamar University
  • International School of Skin, Nailcare, And Massage Therapy
  • Concorde Career Institute - Orlando
  • French High School

Job Titles Held:

  • Esthetician/Laser Technician
  • Lab Technologist/Certified Phlebotomist Technician
  • Patient Service Representative/Customer Service Representative

Degrees

  • No Degree
  • Esthetics Diploma
  • EKG/Lab Tech
  • High School Diploma

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