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esthetician resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Experienced in customer service offering enthusiasm, dedication and exceptional work ethic. Trained in fine dining table and wine service with in-depth knowledge of various cuisine. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. I am also distinguished with years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.

Skills
  • Sales techniques
  • Effective customer up selling
  • Service prioritization
  • Relationship management
  • Communication
  • Problem solving
  • Leadership
  • Team work
  • Active listening
  • Bilingual
  • Computer skills
  • Time management
Experience
10/2020 to Current
Esthetician Spectrum Health Hudsonville, MI,
  • Sold salon-exclusive skin care products and encouraged service upgrades.
  • Pursued continuing education to learn new advances in skin condition treatments.
  • Offered skin rejuvenation and cellulite reduction therapy services to clients.
  • Collected patient history to analyze patient-specific needs and determine proper skincare treatments.
  • Provided excellent customer service and skin care treatments to all clients.
  • Meticulously maintained spa appearance and cleanliness.
  • Set up patient rooms and sterilized equipment.
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
  • Improved appearance of clients' skin through non-surgical processes.
  • Conducted private client consultations.
  • Assisted spa in activities such as staff meetings, promotions and housekeeping duties.
  • Educated clients on skin care procedures and products.
  • Answered multi-line phone, returned clients calls and scheduled appointments.
10/2018 to 02/2020
Waitress Marriott International Dulles, VA,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Increased sales of high margin menu items through effective upselling.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
10/2014 to 02/2018
Hostess Firstservice Residential Surfside, FL,
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Tracked seated guests and available seating using Open Table.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered telephone to provide dining information and take party reservations.
  • Answered questions about food and order statuses for waiting customers.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Notified server after seating parties in section to facilitate prompt service.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
08/2013 to 02/2014
Courtesy Clerk Basha's Gold Canyon, AZ,
  • Packaged or bagged purchases, assisting customer with purchase and in-vehicle loading.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.
Education and Training
Expected in to to
Bachelor of Science: Dental Hygiene
Georgia State University - Atlanta, GA
GPA:

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Resume Overview

School Attended

  • Georgia State University

Job Titles Held:

  • Esthetician
  • Waitress
  • Hostess
  • Courtesy Clerk

Degrees

  • Bachelor of Science

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