Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Highly motivated customer service/sales associate with intensive sales experience. Outgoing CSR with a high scoring track record for customer satisfaction, improving buying experiences and participating in company elevation in the target market profile.

  • Customer retention (5 years)
  • Customer service (7 years)
  • Underwriting (5 years)
  • Negotiation (5 years)
  • Account Management (5 years)
  • Cold Calling (2 years)
  • Administrative Experience (1 year)
  • Time management (5 years)
  • Microsoft Excel (5 years)
  • Leadership
Work History
Esthetician, 03/2021 - Current
Wts International, Inc. Raleigh, NC,
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Fostered friendly, warm and exceptional customer experience.
  • Recommended retail products for at-home use.
  • Advised clients on proper home-care regimens.
  • Educated patients on treatment options.
  • Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
  • Assisted manager with daily spa operations.
  • Welcomed clients arriving for appointments.
  • Performed consultations for patients before scheduling treatments.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Performed over Number facials, chemical peels and waxing procedures per week.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Stocked treatment rooms with proper supplies.
Insurance Underwriter and Salesperson, 03/2016 - 07/2021
GEICO, Government Employees Insurance City, STATE,
  • Sent policy holder letter heads regarding any policy changes
  • Typically between the two postions I would handle about 90 to 140 calls per day.
  • Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.
  • Assisted Job Titles by calculating group and individual renewal rates based on customers' background, industry and demographic information.
  • Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Calculated group and individual renewal rates based on customers background, industry and demographic information.
  • Spoke with customers, agents and brokers to negotiate coverage, price and service delivery.
  • Monitored underwriting teams performance and provided mentoring to achieve personal and department production goals.
  • + Edit or add your own
Furniture Sales Representative, 12/2014 - 12/2016
Badcock Home Furniture & More City, STATE,
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Developed strong rapport with customers and created positive impression of business.
  • Processed accurate credit, debit, check and cash sales transactions for more than Number customer orders per day.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Type and Type products.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Parkway supervisor, 08/2011 - 12/2013
Fanieul City, STATE,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Audited and documented processes and procedures for new accounts department.
  • Directed staff and managed annual capital budget.
  • Tracked and prepared quarterly reports of sales goals to management.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Vocational: Insurance, Expected in
Esthetics Ridge Technical College - Winter Haven, FL
High school diploma: , Expected in
Polk State College - Lakeland, FL
: , Expected in
George W. Jenkins Senior High School - Lakeland Highlands, FL
Additional Information
  • Awards , Top Salesperson In south florida store (Badcock) 2015, Certifications and Licenses , Licensed Insurance Agent March 2016 to July 2021 4-40 Auto Liability License Licensed Esthetician October 2021 to October 2022

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School Attended

  • Esthetics Ridge Technical College
  • Polk State College
  • George W. Jenkins Senior High School

Job Titles Held:

  • Esthetician
  • Insurance Underwriter and Salesperson
  • Furniture Sales Representative
  • Parkway supervisor


  • Vocational
  • High school diploma

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