- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Highly motivated customer service/sales associate with intensive sales experience. Outgoing CSR with a high scoring track record for customer satisfaction, improving buying experiences and participating in company elevation in the target market profile.
- Customer retention (5 years)
- Customer service (7 years)
- Underwriting (5 years)
- Negotiation (5 years)
- Account Management (5 years)
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- Cold Calling (2 years)
- Administrative Experience (1 year)
- Time management (5 years)
- Microsoft Excel (5 years)
- Leadership
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Esthetician, 03/2021 - Current
Wts International, Inc. – Raleigh, NC,
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Fostered friendly, warm and exceptional customer experience.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Educated patients on treatment options.
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
- Assisted manager with daily spa operations.
- Welcomed clients arriving for appointments.
- Performed consultations for patients before scheduling treatments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Performed over Number facials, chemical peels and waxing procedures per week.
- Resolved customer complaints and facilitated conflict resolutions.
- Stocked treatment rooms with proper supplies.
Insurance Underwriter and Salesperson, 03/2016 - 07/2021
GEICO, Government Employees Insurance – City, STATE,
- Sent policy holder letter heads regarding any policy changes
- Typically between the two postions I would handle about 90 to 140 calls per day.
- Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.
- Assisted Job Titles by calculating group and individual renewal rates based on customers' background, industry and demographic information.
- Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Calculated group and individual renewal rates based on customers background, industry and demographic information.
- Spoke with customers, agents and brokers to negotiate coverage, price and service delivery.
- Monitored underwriting teams performance and provided mentoring to achieve personal and department production goals.
- + Edit or add your own
Furniture Sales Representative, 12/2014 - 12/2016
Badcock Home Furniture & More – City, STATE,
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed strong rapport with customers and created positive impression of business.
- Processed accurate credit, debit, check and cash sales transactions for more than Number customer orders per day.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Type and Type products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Parkway supervisor, 08/2011 - 12/2013
Fanieul – City, STATE,
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Audited and documented processes and procedures for new accounts department.
- Directed staff and managed annual capital budget.
- Tracked and prepared quarterly reports of sales goals to management.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Vocational: Insurance, Expected in
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Esthetics
Ridge Technical College - Winter Haven, FL
GPA:
High school diploma: , Expected in
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Polk State College - Lakeland, FL
GPA:
: , Expected in
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George W. Jenkins Senior High School - Lakeland Highlands, FL
GPA:
- Awards
, Top Salesperson In south florida store (Badcock)
2015,
Certifications and Licenses
, Licensed Insurance Agent
March 2016 to July 2021
4-40 Auto Liability License
Licensed Esthetician
October 2021 to October 2022
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