Highly motivated customer service/sales associate with intensive sales experience. Outgoing CSR with a high scoring track record for customer satisfaction, improving buying experiences and participating in company elevation in the target market profile.
Skills
Customer retention (5 years)
Customer service (7 years)
Underwriting (5 years)
Negotiation (5 years)
Account Management (5 years)
Cold Calling (2 years)
Administrative Experience (1 year)
Time management (5 years)
Microsoft Excel (5 years)
Leadership
Work History
Esthetician, 03/2021 - Current Wts International, Inc. – Raleigh, NC,
Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Fostered friendly, warm and exceptional customer experience.
Recommended retail products for at-home use.
Advised clients on proper home-care regimens.
Educated patients on treatment options.
Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
Assisted manager with daily spa operations.
Welcomed clients arriving for appointments.
Performed consultations for patients before scheduling treatments.
Flexibly worked evenings and weekends to maintain proper spa coverage.
Performed over Number facials, chemical peels and waxing procedures per week.
Resolved customer complaints and facilitated conflict resolutions.
Stocked treatment rooms with proper supplies.
Insurance Underwriter and Salesperson, 03/2016 - 07/2021 GEICO, Government Employees Insurance – City, STATE,
Sent policy holder letter heads regarding any policy changes
Typically between the two postions I would handle about 90 to 140 calls per day.
Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.
Assisted Job Titles by calculating group and individual renewal rates based on customers' background, industry and demographic information.
Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Calculated group and individual renewal rates based on customers background, industry and demographic information.
Spoke with customers, agents and brokers to negotiate coverage, price and service delivery.
Monitored underwriting teams performance and provided mentoring to achieve personal and department production goals.
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Furniture Sales Representative, 12/2014 - 12/2016 Badcock Home Furniture & More – City, STATE,
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Greeted customers, helped locate merchandise and suggested suitable options.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Developed strong rapport with customers and created positive impression of business.
Processed accurate credit, debit, check and cash sales transactions for more than Number customer orders per day.
Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Type and Type products.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Parkway supervisor, 08/2011 - 12/2013 Fanieul – City, STATE,
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Evaluated employee performance and coached and trained to improve weak areas.
Maintained compliance with company policies, objectives and communication goals.
Worked with management team to implement proper division of responsibilities.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Analyzed equipment breakdowns using various troubleshooting methods.
Audited and documented processes and procedures for new accounts department.
Directed staff and managed annual capital budget.
Tracked and prepared quarterly reports of sales goals to management.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Vocational: Insurance, Expected in - Esthetics
Ridge Technical College - Winter Haven, FL GPA:
High school diploma: , Expected in - Polk State College - Lakeland, FL GPA:
: , Expected in - George W. Jenkins Senior High School - Lakeland Highlands, FL GPA:
Additional Information
Awards
, Top Salesperson In south florida store (Badcock)
2015,
Certifications and Licenses
, Licensed Insurance Agent
March 2016 to July 2021
4-40 Auto Liability License
Licensed Esthetician
October 2021 to October 2022
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