Experienced Business Manager professional with strong leadership and relationship-building skills. Licensed Esthetician/Esthetic Instructor, who employs strong business, sales and customer service skills to meet spa goals and exceed client expectations.
Led learning enhancement classes focused on improving academic and people skills needed for success in the workforce. Instructed through lectures, discussions and demonstrations in Skin Care, Microdermabrasion and Chemical Exfoliation. Designed and created daily lesson plans for activities.
Sold salon-exclusive skin care products and encouraged service upgrades. Converted 90% of service customers into product customers. Educated clients on skin care procedures and products. Provided excellent customer service and skin care treatments to all clients. Conducted private client consultations.
Managed team of 20 professionals. Served as mentor to junior team members. Built financial model for new business unit. Defined strategy and business plan for Medicaid Lines of Business. Directed strategic initiatives to achieve business goals and go live dates. Monitored project schedules for 4 Healthplan Implementations projects at a time. Recruited, hired and trained 20 new employees for Business Application Development.
Trained and Licensed to teach Estetics
Trained in Skin Care, Facials, Microdermabrasion, Chemical Exfoliation, Microcurrent
Certified , Arizona Radiation Regulatory Agency in Laser Hair Removal
103 Credits accumulated in Business Management
Honors in Esthetic School and Esthetic Instructor School. Employee of the year 2011. Member of the Arizona Aesthetic Association. Trained in Dermalogical, Skin Scripts, Skin Medica, Skinsentials Product Lines. 20 + years in Healthcare Management Experience.
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