Experienced Licensed Esthetician/Esthetic Instructor, Laser technician, who employs strong business, sales and customer service skills to meet spa goals and exceed client expectations. Professional individual with strong leadership and relationship-building skills.
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Led learning enhancement classes focused on improving academic and people skills needed for success in the workforce. Instructed through lectures, discussions and demonstrations in Skin Care, Microdermabrasion and Chemical Exfoliation. Designed and created daily lesson plans for activities. Over see a multitude of esthetic services in the Spa Clinic, with up to 20 student estheticians.
Sold salon-exclusive skin care products (Dermalogica and Skin Medica) and encouraged service upgrades. Converted 84% of service customers into product customers. Educated clients on skin care procedures and products. Provided excellent customer service and skin care treatments to all clients. Conducted private client consultations.
Managed team of 20 professionals. Served as mentor to junior team members. Built financial model for new business unit. Defined strategy and business plan for Medicaid Lines of Business. Directed strategic initiatives to achieve business goals and go live dates. Monitored project schedules for 4 Healthplans Implementations projects at a time. Recruited, hired and trained 20 new employees for Business Application Development.
Trained and Licensed to teach Esthetics
Trained in Skin Care, Facials, Microdermabrasion, Chemical Exfoliation, Microcurrent
Certified , Arizona Radiation Regulatory Agency in Laser Hair Removal
103 Credits accumulated in Business Management
Honors in Esthetic School and Esthetic Instructor School. Employee of the year 2011. Member of the Arizona Aesthetic Association. Trained in Dermalogica, Skin Scripts, Skin Medica, Skinsentials, G Organic Product Lines. 20 years in Healthcare Management Experience in both Corporate and Physician office.
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