Expert retail sales professional offering 7 years experience in retail customer service and retail management. Focused on exceeding sales goals.
Skills
Self-directed
Motivated team player
Results-oriented
Accurate and detailed
Microsoft Office proficiency
Customer relations
Work History
ESPN Employee Store Manager10/2009 to Current Staples Promotional Products – Bristol, Connecticut, United States
Responsible for all store operations including inventory control, purchasing and receiving activities, floor display, and preparation of daily sales and merchandise reports.
Plan, develop, and execute programs designed to meet volume and net income goals, including product awareness promotions.
Provide a superior level of customer relations and promote the sales and service culture through coaching, guidance, and staff motivation.
Work with merchandising team to present promotional product ideas and trends to ESPN client.
Hotel Manager04/2008 to 12/2008 Pelham Court Hotel – Newport, Rhode Island, United States
Successfully opened luxury all-suite boutique hotel.
Managed property operations on a daily basis to assure optimum performance and continual improvement in guest service, employee professionalism and performance, sales/marketing strategies, property appearance, company image, and profit.
Promoted and marketed the business.
Responsible for preparation of property budget and forecasts.
Managed online rates and room inventory on number of extranet sites.
Recruited and monitored relevant staff for their specific operations.
Group Coordinator03/2004 to 03/2008 Hotel Viking – Newport, Rhode Island, United States
Supported the Director of Sales & Marketing and 5 sales managers drafting sales contracts and proposals that were presented to potential and existing clients.
Managed all group rooming lists, group block information and inventory, and created routing profiles for group billing.
Communicated effectively with Front Office, Sales, and Catering/Conference Services regarding groups in-house to ensure guest satisfaction with room types and integrity of contracts.
Worked closely with Director of Revenue forecasting expected group and transient room inventory.
Responsible for updating hotel's rate and room inventory for Historic Hotels of America, EZYield, and HotelFactory websites.
Supervised and trained reservation agents on answering phones courteously, promptly, and professionally while entering reservation requests, changes, and cancellations quickly and effectively.
Awarded 20 Gold Keys (out of possible 22) for outstanding salesmanship and strategic skill usage.
Honored as Noble House Employee of the Quarter for 4th Quarter 2005 and 3rd Quarter 2007.
Education
Coursework in Business Administration: Roger Williams University-
Bristol, Rhode Island,
United StatesBusiness Member of the professional association Delta Sigma Pi
