espn employee store manager resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Expert retail sales professional offering 7 years experience in retail customer service and retail management. Focused on exceeding sales goals.
Work History
ESPN Employee Store Manager, 09/2009 - Current
Penn National Gaming Hobbs, NM,
  • Responsible for all store operations including inventory control, purchasing and receiving activities, floor display, and preparation of daily sales and merchandise reports.
  • Plan, develop, and execute programs designed to meet volume and net income goals, including product awareness promotions.
  • Provide a superior level of customer relations and promote the sales and service culture through coaching, guidance, and staff motivation.
  • Work with merchandising team to present promotional product ideas and trends to ESPN client.
Hotel Manager, 03/2008 - 11/2008
Marriott International Shreveport, LA,
  • Successfully opened luxury all-suite boutique hotel.
  • Managed property operations on a daily basis to assure optimum performance and continual improvement in guest service, employee professionalism and performance, sales/marketing strategies, property appearance, company image, and profit.
  • Promoted and marketed the business.
  • Responsible for preparation of property budget and forecasts.
  • Managed online rates and room inventory on number of extranet sites.
  • Recruited and monitored relevant staff for their specific operations.
Group Coordinator, 02/2004 - 02/2008
Hotel Viking City, STATE,
  • Supported the Director of Sales & Marketing and 5 sales managers drafting sales contracts and proposals that were presented to potential and existing clients.
  • Managed all group rooming lists, group block information and inventory, and created routing profiles for group billing.
  • Communicated effectively with Front Office, Sales, and Catering/Conference Services regarding groups in-house to ensure guest satisfaction with room types and integrity of contracts.
  • Worked closely with Director of Revenue forecasting expected group and transient room inventory.
  • Responsible for updating hotel's rate and room inventory for Historic Hotels of America, EZYield, and HotelFactory websites.
  • Supervised and trained reservation agents on answering phones courteously, promptly, and professionally while entering reservation requests, changes, and cancellations quickly and effectively.
  • Awarded 20 Gold Keys (out of possible 22) for outstanding salesmanship and strategic skill usage.
  • Honored as Noble House Employee of the Quarter for 4th Quarter 2005 and 3rd Quarter 2007.
  • Self-directed
  • Motivated team player
  • Results-oriented
  • Accurate and detailed
  • Microsoft Office proficiency
  • Customer relations
Coursework in Business Administration: , Expected in
Roger Williams University - Bristol, Rhode Island, United States
Status - Business Member of the professional association Delta Sigma Pi

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Resume Overview

School Attended

  • Roger Williams University

Job Titles Held:

  • ESPN Employee Store Manager
  • Hotel Manager
  • Group Coordinator


  • Coursework in Business Administration

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