ESPN Employee Store Manager Resume Example
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ESPN EMPLOYEE STORE MANAGER
Professional Summary
Expert retail sales professional offering 7 years experience in retail customer service and retail management. Focused on exceeding sales goals.
Skills
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Work History
ESPN Employee Store Manager10/2009 to Current
Penn National Gaming – Hobbs , NM
Penn National Gaming – Hobbs , NM
- Responsible for all store operations including inventory control, purchasing and receiving activities, floor display, and preparation of daily sales and merchandise reports.
- Plan, develop, and execute programs designed to meet volume and net income goals, including product awareness promotions.
- Provide a superior level of customer relations and promote the sales and service culture through coaching, guidance, and staff motivation.
- Work with merchandising team to present promotional product ideas and trends to ESPN client.
Hotel Manager04/2008 to 12/2008
Marriott International – Shreveport , LA
Marriott International – Shreveport , LA
- Successfully opened luxury all-suite boutique hotel.
- Managed property operations on a daily basis to assure optimum performance and continual improvement in guest service, employee professionalism and performance, sales/marketing strategies, property appearance, company image, and profit.
- Promoted and marketed the business.
- Responsible for preparation of property budget and forecasts.
- Managed online rates and room inventory on number of extranet sites.
- Recruited and monitored relevant staff for their specific operations.
Group Coordinator03/2004 to 03/2008
Hotel Viking – City , STATE
Hotel Viking – City , STATE
- Supported the Director of Sales & Marketing and 5 sales managers drafting sales contracts and proposals that were presented to potential and existing clients.
- Managed all group rooming lists, group block information and inventory, and created routing profiles for group billing.
- Communicated effectively with Front Office, Sales, and Catering/Conference Services regarding groups in-house to ensure guest satisfaction with room types and integrity of contracts.
- Worked closely with Director of Revenue forecasting expected group and transient room inventory.
- Responsible for updating hotel's rate and room inventory for Historic Hotels of America, EZYield, and HotelFactory websites.
- Supervised and trained reservation agents on answering phones courteously, promptly, and professionally while entering reservation requests, changes, and cancellations quickly and effectively.
- Awarded 20 Gold Keys (out of possible 22) for outstanding salesmanship and strategic skill usage.
- Honored as Noble House Employee of the Quarter for 4th Quarter 2005 and 3rd Quarter 2007.
Education
Coursework in Business Administration: Roger Williams University-
City,
StateBusiness Member of the professional association Delta Sigma Pi
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Resume Overview
School Attended
- Roger Williams University
Job Titles Held:
- ESPN Employee Store Manager
- Hotel Manager
- Group Coordinator
Degrees
- Coursework in Business Administration :
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