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eServices Administrator Resume Example

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ESERVICES ADMINISTRATOR
Summary

Organized and detail-oriented Application Support Anaylst with experience in customer service, accounting software, and electronic banking. Understands general accounting and finance concepts.to drive success and profitability.

Highlights
Working knowledge with Q2 Central, Symitar Quest, Andera, Shortel, Microsoft Office, and Quark
Experience
eServices Administrator
December 2014 to CurrentA+ Federal Credit Union － Austin, Texas
  • Handle an average 76 calls per day with a call handle time of less than 3 minutes Oversee monthly reports and report numbers to AVP of eCommerce Developed support documentation to assist with member service in other departments Lead Quicken and Quickbook troubleshooting team Increase knowledge of Participated in internal committees to better the A+ brand Ambassador Committee to promote the overall brand of A+ Federal Credit Union Dress Code Committee to help develop a professional environment Team Safety Office to provide a safe environment during a crisis A+ Financial Team Department Leader to increase team's knowledge of financial services Further education in Communication, Customer Service, and Leadership through Discover U Reached Associate Degree Level in Discover U.
Senior Member Contact Center Representative
August 2013 to December 2014A+ Federal Credit Union － Austin, Texas
  • Handle an average 100 calls per day with a call handle time of less than 5 minutes Oversee monthly cross sales goals and evaluated progress of 16 agents Coach 16 contact center agents on performance, security protocol, and progress throughout the programs Developed training manual and protocols for more efficient training Handle 33% of the call escalations within the department Initiated Quicken and Quickbook software troubleshooting team Increased team knowledge of Macintosh operating systems Strengthened training protocol for new agents to maximize performance Planned team incentives for cross sale growth Assessed goals during Assistant Branch Manager Meetings for whole credit union Participated in internal committees to better the A+ brand Ambassador Committee to promote the overall brand of A+ Federal Credit Union Dress Code Committee to help develop a professional environment Team Safety Office to provide a safe environment during a crisis A+ Financial Team Department Leader to increase team's knowledge of financial services Exceed cross sale goal by 25% every quarter Further education in Communication, Customer Service, and Leadership through Credit Union courses.
Senior Veterinarian Assistant
January 2012 to August 2013Banfield Pet Hospital － Bee Cave, Texas
  • Assist the veterinarians with the patients care and treatment.
  • Aid in the weekly orders for supplies for hospital.
  • Regulate OSHA regulations and hold monthly presentations over issues in hospital.
  • Train new personnel in data entry and customer service.
Marketing Specialist
January 2008 to December 2011Red Angus Association of America － Denton, Texas
  • Advanced the Feeder Calf Certification Program Increased tag sales by 13% and enrollments by 10% Improved and maintained the FCCP compliance with the United States Department of Agriculture (USDA) Expanded the program to include a broader spectrum of program compliant producers Enhanced the Official Red Angus website through content management Manipulated Database to extract information to assist with Member Sales Developed a Weekly and Monthly eNewsletter to assist with education to members Handled account receivable for over 700 accounts along with compliance paperwork Addressed the board of directors for further.
Education
Bachelor of Science : Animal Science Business, December 2007Oklahoma State University － Stillwater, OKAnimal Science Business
Associate of Science : May 2005Connors State College － Warner, OK
Skills
A+, Coach, content management, Credit, Customer Service, data entry, Database, documentation, eCommerce, Financial, Leadership, Macintosh, Meetings, Microsoft Office, Office, operating systems, personnel, presentations, progress, protocols, Quark, Quest, Quicken, Safety, Sales, software troubleshooting, troubleshooting, website
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Resume Overview

Companies Worked For:

  • A+ Federal Credit Union
  • Banfield Pet Hospital
  • Red Angus Association of America

School Attended

  • Oklahoma State University
  • Connors State College

Job Titles Held:

  • eServices Administrator
  • Senior Member Contact Center Representative
  • Senior Veterinarian Assistant
  • Marketing Specialist

Degrees

  • Bachelor of Science : Animal Science Business , December 2007
    Associate of Science : May 2005

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