LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • eServices Administrator
Please provide a type of job or location to search!
SEARCH

eServices Administrator Resume Example

Resume Score: 90%

Love this resume?Build Your Own Now
ESERVICES ADMINISTRATOR
Summary

Organized and detail-oriented Application Support Anaylst with experience in customer service, accounting software, and electronic banking. Understands general accounting and finance concepts.to drive success and profitability.

Highlights
Working knowledge with Q2 Central, Symitar Quest, Andera, Shortel, Microsoft Office, and Quark
Experience
eServices Administrator
December 2014 to Current
A+ Federal Credit Union - Austin, Texas
  • Handle an average 76 calls per day with a call handle time of less than 3 minutes Oversee monthly reports and report numbers to AVP of eCommerce Developed support documentation to assist with member service in other departments Lead Quicken and Quickbook troubleshooting team Increase knowledge of Participated in internal committees to better the A+ brand Ambassador Committee to promote the overall brand of A+ Federal Credit Union Dress Code Committee to help develop a professional environment Team Safety Office to provide a safe environment during a crisis A+ Financial Team Department Leader to increase team's knowledge of financial services Further education in Communication, Customer Service, and Leadership through Discover U Reached Associate Degree Level in Discover U.
Senior Member Contact Center Representative
August 2013 to December 2014
A+ Federal Credit Union - Austin, Texas
  • Handle an average 100 calls per day with a call handle time of less than 5 minutes Oversee monthly cross sales goals and evaluated progress of 16 agents Coach 16 contact center agents on performance, security protocol, and progress throughout the programs Developed training manual and protocols for more efficient training Handle 33% of the call escalations within the department Initiated Quicken and Quickbook software troubleshooting team Increased team knowledge of Macintosh operating systems Strengthened training protocol for new agents to maximize performance Planned team incentives for cross sale growth Assessed goals during Assistant Branch Manager Meetings for whole credit union Participated in internal committees to better the A+ brand Ambassador Committee to promote the overall brand of A+ Federal Credit Union Dress Code Committee to help develop a professional environment Team Safety Office to provide a safe environment during a crisis A+ Financial Team Department Leader to increase team's knowledge of financial services Exceed cross sale goal by 25% every quarter Further education in Communication, Customer Service, and Leadership through Credit Union courses.
Senior Veterinarian Assistant
January 2012 to August 2013
Banfield Pet Hospital - Bee Cave, Texas
  • Assist the veterinarians with the patients care and treatment.
  • Aid in the weekly orders for supplies for hospital.
  • Regulate OSHA regulations and hold monthly presentations over issues in hospital.
  • Train new personnel in data entry and customer service.
Marketing Specialist
January 2008 to December 2011
Red Angus Association of America - Denton, Texas
  • Advanced the Feeder Calf Certification Program Increased tag sales by 13% and enrollments by 10% Improved and maintained the FCCP compliance with the United States Department of Agriculture (USDA) Expanded the program to include a broader spectrum of program compliant producers Enhanced the Official Red Angus website through content management Manipulated Database to extract information to assist with Member Sales Developed a Weekly and Monthly eNewsletter to assist with education to members Handled account receivable for over 700 accounts along with compliance paperwork Addressed the board of directors for further.
Education
Bachelor of Science : Animal Science Business, December 2007Oklahoma State University - Stillwater, OKAnimal Science Business
Associate of Science : May 2005Connors State College - Warner, OK
Skills
A+, Coach, content management, Credit, Customer Service, data entry, Database, documentation, eCommerce, Financial, Leadership, Macintosh, Meetings, Microsoft Office, Office, operating systems, personnel, presentations, progress, protocols, Quark, Quest, Quicken, Safety, Sales, software troubleshooting, troubleshooting, website
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • A+ Federal Credit Union
  • Banfield Pet Hospital
  • Red Angus Association of America

School Attended

  • Oklahoma State University
  • Connors State College

Job Titles Held:

  • eServices Administrator
  • Senior Member Contact Center Representative
  • Senior Veterinarian Assistant
  • Marketing Specialist

Degrees

  • Bachelor of Science : Animal Science Business , December 2007
    Associate of Science : May 2005

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Administrator-resume-sample

Administrator

Keith Waters Home Improvement

Danville, Virginia

Administrator-resume-sample

Administrator

Grand Rapids, Michigan

Administrator-resume-sample

Administrator

Academy of Art University

Watertown, Massachusetts

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.