Technical Support Representative skilled at resolving complex customer service issues in a timely manner.
Technical Support Representative who performs superior work under the pressure of rigid deadlines.
Enthusiastic Technical Support Representative seeking to benefit an IT Department with complex technical knowledge and strong leadership skills.
Exceeded monthly goals by successfully handling more than [
Maintain record keeping of the escalation process at each stage and adjust the escalation accordingly, while managing the customers expectations on problem resolution. Assist in servicing NCR self check out registers and Cisco-HP Switches. Maintain customer relations with down stores while bringing them back online within a 4 hour time frame.
Diagnose and Analyze complex technical issues while understanding the impact on the customer as well as System speed resolution. Manage the escalation and internal communications to ensure the team is aware of the situation. Maintain outstanding customer service. Escalation of problem tickets as warranted.Provided base level IT support to company personnel.Displayed courtesy and strong interpersonal skills with all customer interactions.Maintained composure and patience in face of difficult customer situations.Processed an average of [
Maintain training, practice drills and community awareness. Respond to Emergency Rescue and Fire calls for all situations.
Responsible for interviewing & hiring new candidates as well as training employees. Provide employee reprimands as warranted. Manage Vendor relations and inventory management as well as OSHA compliance. Quality assurance as it pertains to customers and products. Audit cash drawer. Managed ___employees in the Store managers absence.
Started A+ classes
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